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The Hotel ML

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The Hotel ML
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566 Reviews from our TripAdvisor Community

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Showing 561: English reviews
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Reviewed 6 days ago NEW

chloe and chrystyan are the best, my first time visiting coco keys and they was very helpful made my stay a jjoy,what wonderful ppl they have working here and mrs happy from the front desk was so wonderful with her helpful help thjx u all.

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Helpful?
Thank John P
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. A hotel is defined by the quality of service that it provides to its guests and at times things go wrong however...

Reviewed 1 week ago via mobile

Left child's kindle tablet. In room today April 13, 2017 . LIVE only less than hour away... realized it was left behind Called front desk and hotel representative states they never found it. Called several times and at one point put me on hold...but they really didn't...was able to hear them laughing and making comments about the kindle that has...

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Helpful?
Thank Danielle G
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our guests are taken...

Reviewed 1 week ago

Excellent service in the restaurant for breakfast. Chloe, Lena, Linda & Chrystyan were all very helpful. The carpets in some common areas & elevators were not clean. Some rooms & common areas need updating (we stayed on floor 7 and visited floor 4). Higher floors have been renovated. Appears to be a fun place for children (water park & arcade)....

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Helpful?
Thank Colin C
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for choosing to stay with us and taking the time to share the details from your experience with us. We will pass along the kind comments you made regarding our staff from Talia's restaurant. We will work with our housekeeping team to ensure our common areas are a focus. Again, thank for staying with us and we look...

South Jersey
Reviewed 1 week ago

We hosted a summit/conference there this past Saturday for two age groups of youth. The Director Colleen and staff Kenny, Mary, Linda, Pam, Rodney, Tony, and a few others were nothing short of amazing! From the swift set up, to the food service, and overall customer service/courtesy. This group helped make this an amazing experience for approximately 100 youth/teens. Their...

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Helpful?
Thank edean7
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you taking the time to share details of your experience at The Hotel ML. We are delighted to hear our team exceeded your expectations and look forward to your return! We will certainly pass along the comments regarding the key staff that made your event exceptional. Thank you for giving us the opportunity to host your event.

Cherry Hill, New Jersey
Reviewed 3 weeks ago

We used the Hotel for an all-day meeting. We were very impressed, the staff were VERY friendly, and helpful. A special thanks to Colleen and the staff, Kenny, Mary, Anthony & Pam. I feel we received a very good value for what we paid. No unpleasant surprises. I will use them again in the future. A BIG THANK YOU to...

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Helpful?
Thank ronrankine1
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to review your experience at the Hotel ML. We will certainly pass your kind words along to our staff that made your event possible and memorable. We look forward to being your hosts in the future!

Eugene
Reviewed 4 weeks ago via mobile

Here for business conference & found beds comfortable and conference food was good. Water park for families looks like fun, and staff kindly gave me room away from that wing for quiet. Bathrooms and some hallways a bit tired, but was here for short stay. Rooms had nice window views and located right off freeways. My only real issue was...

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Helpful?
Thank Sal1710
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future. Thank you for the suggestion regarding the TV guide. We will look...

Reviewed 19 March 2017

I made a reservation using a third party site for a 3.5 star hotel. In the reservation it was promising a room with a king size bed and sofa. So turns out the room was with the Hotel ML. The hotel has the indoor waterpark for the children to enjoy. So I was aware of some of amenities of the...

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Helpful?
Thank nottie n
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to review our property. We certainly value your business and are always eager to hear how we can improve our operation. As a hotel with an attached indoor water park, we understand our unique situation to cater to a wide-spectrum of guests and their needs. I can understand how frustrating it can be having...

Reviewed 11 March 2017 via mobile

Excellent service from Candice and Cyndi front desk and Lisa the breakfast waitress. Extremely courteous, respectful, and professional. We traveled from Philadelphia to celebrate my grandsons birthday and provided outstanding service for the hotel and the water park.

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Helpful?
1Thank Paul G
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. A hotel is defined by the quality of service that it provides to its guests and at times things go wrong however...

Severna Park, Maryland
Reviewed 4 March 2017 via mobile

I've been here since Thursday and will be leaving Sunday morning. I have to attribute my experience to the wonderful staff. Two young ladies made sure of this with their excellent customer service skills and bubbling personalities. Cloe and Chrystyan made sure my stay was above and beyond my scope of measure. I feel like the level of service they...

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Helpful?
1Thank Herman W
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future. Thank you also for the kind words regarding our staff. We are...

Mount Royal, New Jersey
Reviewed 3 March 2017 via mobile

Excellent hotel. Nolan Cox went above and beyond for my group. Nolan knocked it it of the park! He met all of my group's needs. Kensurt is amazing in the food and beverage department. He goes above and beyond. What an exceptional employee. He went so far above and beyond for us. Cyndi at the front desk is absolutely amazing....

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Helpful?
Thank ChrisBruner
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about your recent event with us. We really appreciate your positive feedback and are happy we were able to exceed your expectations. Our goal here is to strive to give every guest an excellent experience and I am happy we achieved our stated goal. Thank you also for your nice comments regarding...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel ML offers an exciting new hotel concept focused on providing unparalleled customer service in a warm and welcoming environment. Formerly the Mt. Laurel Marriott. ... more   less 

Additional Information about The Hotel ML

Address: 915 Route 73, Mount Laurel, NJ 08054 (Formerly Marriott Mount Laurel)
Region: United States > New Jersey > Mount Laurel
Price Range: ₹ 6,353 - ₹ 17,049 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel ML staff and other travellers.
11 questions
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Questions? Get answers from The Hotel ML staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they are all great”
johnpL8441YQ, 18 Apr 2017 | Read review
“Choose a renovated room”
colincG3939HB, 13 Apr 2017 | Read review
“Perfect for kids not for couples”
nottien, 19 Mar 2017 | Read review
“Request a room in the upper level floors”
Ioann4, 21 Feb 2017 | Read review
“Lower floors have access to the outdoor pool,”
Bjackman, 8 Feb 2017 | Read review
5 of 5