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The Westin Mount Laurel

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The Westin Mount Laurel
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327 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Mount Laurel
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Showing 322: English reviews
Galloway, New Jersey
Reviewed 7 December 2016

Front desk receptionist wasn't helpful or pleasant. Rooms were not deeply clean. Rugs weren't vacuumed as best they should (baseboard full of dust) maid service didn't leave new towels or toiletries on second nite. Nor new beverages at coffee station. Room was extremely hot where we couldn't sleep at nite. Also, on our arrival, we weren't able to use front...

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Helpful?
Thank belindag16
Management response:

belindag16, Thank you for your review. We strive to deliver consistent, excellent service and apologize that we did not do so in your case. I would very much like the opportunity to discuss this with you further and ask a few questions to aide in the coaching of theses items; I'd also like to discuss how we can make things...

Wilmington, Delaware
Reviewed 5 December 2016

Great location, great service! I commute quite often between Wilmington and NY and I made it a point to stop again for Happy Hour. We had a blast! The people here are very professional and hospitable.

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Helpful?
Thank jjr1974
Management response:

jjr1974, Thank you for the great review! We are very happy you returned to see us again. I'm proud of our Bar555 team and I appreciate that you recognized their service. we hope you return yet again after we've completed our renovations, which we are currently underway with in our guestrooms, and will soon extend into the public areas, including...

Boston, Massachusetts
Reviewed 4 December 2016 via mobile

An ideal location for those traveling with a larger dog. This hotel is conveniently located off Exit 4 on the NJ Turnpike. In a time where most hotels that except larger pets are rather low service, Westin strives in most locations to treat your dog as it would your family, without robbing you of the ability to stay in decent...

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Helpful?
Thank mrsiss
Management response:

Hell mrsiss, Thank you for the great review and for your kind words regarding our pet-friendliness. We appreciate that you spent time with us, brought your pet and shared your thoughts regarding your experience. Thansk again; we hope to see you (and your pet) if your travels bring you our way again.

Boston, Massachusetts
Reviewed 20 November 2016

I attended a meeting at the Westin Mt Laurel and thought the room, service, gym and meeting spaces were all outstanding. If you have reason to be in this area for pleasure or business, the Westin is a good best.

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Helpful?
Thank Jeffrey K
Kaylin D, Manager at The Westin Mount Laurel, responded to this review

Jeffrey K, Thank you so much for your feedback! We are so glad you enjoyed your stay with us. We work hard to provide excellent service to our guests at the Westin Mount Laurel. We look forward to having you back again in the future!

Reviewed 17 November 2016

Great welcoming staff especially when you arrive late and leave early. I especially loved Chloe in the Dining room. She welcomes with a smile and is very customer centric - a big asset to the Westin and the hospitality industry in general!

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Helpful?
3Thank Kecia H
Management response:

Kecia H, Thank you for your awesome feedback. Chloe is one of our superstars! We will definitely share your comments with her as well. We hope to host you again very soon!

Euclid
Reviewed 14 November 2016

I spent 12 nights at this property and can not say enough about the superior level of service and care I received while "living" here. Gen Mgr John Lowe and his team were committed to making sure my stay was flawless. The room was luxurious, the staff attentive and sweet and the dining experience was often the highlight of a...

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Helpful?
Thank Gina T
Kaylin D, Front Office Manager at The Westin Mount Laurel, responded to this review

Ms. Tabone- Thank you so much for your kind words about John Lowe, as well as the rest of the staff. We work hard to be able to provide our guests excellent customer service and I am so glad to hear that we met your expectations during your 12 night stay with us! We loved having you and we look...

Reviewed 13 November 2016 via mobile

We were here for a wedding for my best friend and everything was run on point. Had a great time. Joseph Conlin at valet and bag check was awesome. Rooms were great and service was as good. I would definitely stay here again.

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Helpful?
Thank Jsimonepa
Kaylin D, Front Office Manager at The Westin Mount Laurel, responded to this review

Jsimonepa, Thank you so much for your wonderful feedback! We are so happy that you enjoyed your stay with us and so glad to hear that you will be back again. Thank you for your kind words about Joseph! He is definitely a pleasure to have on our team and guests love him! I will make sure to share your...

Princeton Junction, New Jersey
Reviewed 12 November 2016

we stayed for one night as the hotel was close to the catering hall for a wedding we were attending. I requested early check in which we received. The room was nice and clean, so was the bathroom. The bed was comfortable, but the pillows were too soft. The few down sides to our stay were that the walls/door were...

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Helpful?
Thank crpru27
Kaylin D, Front Office Manager at The Westin Mount Laurel, responded to this review

crpru27- I am so sorry for your experience with the noise from housekeeping early in the morning. That is certainly unacceptable and we will follow up with our housekeeping team to ensure that this does not occur again in the future. At Westin, we want our guests to feel comfortable and get a good night’s rest and we are very...

Willingboro, New Jersey
Reviewed 11 November 2016 via mobile

And the staff was truly PHENOMENAL! Wendy Laughlin was the contact person, and from the initial contact she was courteous, professional, and helpful. Looking at about 200 guests, we reserved the Regency Ballroom and parlor. When we arrived on the day of the event, the Catering Supervisor AL (his last name misses me) already had a schedule devised of when...

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Helpful?
Thank Geronimo1911
Kaylin D, Front Office Manager at The Westin Mount Laurel, responded to this review

Geronimo1911- Thank you for the wonderful review. We greatly appreciate that you have chosen us for your event and we are so glad to hear about your experience. Thank you for your kind words about Wendy and AL. We are very proud of our team as they work very hard to provide a spectacular experience for our guests. I will...

Richmond, Virginia
Reviewed 6 November 2016 via mobile

We came to the Westin exhausted after a terrible experience at the Wyndham down the street. Joseph at the front desk was so helpful and kind. Great staff. The room was quite large, bigger than I expected! It was also clean. Breakfast at the Bellagio restaurant downstairs was great. The Westin saved our day!

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Helpful?
Thank Ernzie01
Management response:

Ernzie01, We're so excited to hear we were able to recover your visit to Mount Laurel. Joseph is definitely one of our gems, along with the whole team. I will be sure to pass on your feedback. We hope to welcome you back soon!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Refreshingly designed to enliven the spirit, The Westin Mount Laurel brings renewal to southern New Jersey and the Philadelphia area. ... more   less 

Additional Information about The Westin Mount Laurel

Address: 555 Fellowship Rd., Mount Laurel, NJ 08054
Region: United States > New Jersey > Mount Laurel
Price Range: ₹ 6,483 - ₹ 14,741 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Westin Mount Laurel 3.5*
Number of rooms: 173
Reservation Options:
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Also Known As:
The Westin Mount Laurel Hotel Mount Laurel
Westin Mount Laurel
Mount Laurel Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Mount Laurel staff and other travellers.
1 question
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New Jersey
over a year ago

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Questions? Get answers from The Westin Mount Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay anywhere else”
 of 5 bubbles 366sammya, 6 Jan 2017 | Read review
“I think it would have been quieter with a room that didn't face the street/overlook route 73.”
 of 5 bubbles 117JohnH, 27 Dec 2016 | Read review
“I was upgraded to a recently renovated room on the 7th floor and it was great.”
 of 5 bubbles 653caridadr, 22 Dec 2016 | Read review
“Look out for Chloe and Nia”
 of 5 bubbles Abhirav92, 7 Dec 2016 | Read review
“Thank you to John Smith the Housekeeping Mgr and the hard working staff who kept my accommodations spick and span!”
 of 5 bubbles 362ginat, 14 Nov 2016 | Read review
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