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We are Marriott Platinums and this is the second property we have ever panned. The reason for 2 stars (trust us, that's generous) centers around the customer service. Instead of problem-solvers and creative professinals, we encountered bureaucrats who were skilled at telling people "no" (after...More
I had a great stay at this Residence Inn location. The rooms are being renovated and look brand new on the inside. The free breakfast and Wifi topped it off. Beds were very comfy and clean. It is close to Philly and plenty of shopping!...More
Overall a positive experience. Rooms are very clean and well-maintained. Kitchen stocked. Staff always Pleasant and willing to help. Minor groups include no in-room safe and the pool wasn't open . Will definitely return.
My family and I stayed here after having to leave another hotel for being horrible. The check in process was easy, room was ready and clean. The beds were pretty comfortable which was nice. The location is good for travelling into PA. This is my...More
It's old and smells. The rental office is plastered with construction permits but it needs to be razed and start all over since anything could be living in the old walls.
On the way to my room passed by what appeared to be squatters with...More
Response from cherryhillgm, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 15 June 2018
Thanks so much for taking the time to leave a review on TripAdvisor! I am very sorry that you were unhappy with your stay. We are going through a full renovation and are very excited for the end results. All of our guests here are...More
Response from bernadettecummings | Reviewed this property |
Not really sure what you are asking. If you are asking if this hotel is close to the Philadelphia airport, I would say not to stay here since there are many hotels a lot closer to the airport. If you have already planned... More
Not really sure what you are asking. If you are asking if this hotel is close to the Philadelphia airport, I would say not to stay here since there are many hotels a lot closer to the airport. If you have already planned your trip, are staying here, and need transportation to the airport, then call the hotel as they may offer deals or know what options are available. While convenient to 295, NJ turnpike, and other main roads, this would not be the best hotel to stay at if you are going to be in Philadelphia or going to the airport. If you are spending a few days sight seeing in Philadelphia, keep in mind that there is a toll at most, if not all, bridges into PA.
Response from cherryhillgm | Property representative |
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean... More
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean and flea free for our future guests. Please let me know if you have any additional questions.