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A note from Hilton Garden Inn Portsmouth Downtown
Updated 10/12/21
About
#7 of 18 in Portsmouth
Location
Cleanliness
Service
Value
The Hilton Garden Inn Portsmouth Downtown hotel is located in the heart of historic downtown Portsmouth, New Hampshire. Our hotel is surrounded by a wide variety of restaurants, shops, boutiques, theaters, galleries and waterfront gardens. Access to deep sea fishing, whale watching tours, and panoramic tours of the Isle of Shoals are steps away from our front door. New Hampshire and Maine coastal beaches are a short drive, The Kittery Outlets and Fox Run Mall are just three miles from the hotel and numerous office buildings are within walking distance. Nearby corporations and offices include Liberty Mutual, Irving Oil, Lonza Biologics, Timberland, Lindt Chocolate, Bottomline Technologies, Sprague Oil and Pease International Tradeport.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
85Restaurantswithin 0.5 km
75Attractionswithin 0.5 km
Nearby restaurants
Green Elephant
347 reviews3 minAsian
Ristorante Massimo
705 reviews3 minItalian
Cure
293 reviews4 minAmerican
5 Thai Bistro
263 reviews3 minAsian
See all nearby restaurantsNearby attractions
Portsmouth Historical Society's Discover Portsmouth Welcome Center
404 reviews4 minHistory Museums
Market Square
738 reviews2 minPoints of Interest & Landmarks
The Music Hall
195 reviews4 minTheatres
Monkey Mind Escape Rooms
41 reviews3 minGame & Entertainment Centres
See all nearby attractions1647Reviews15Q+A100Room tips
Reviews
Traveller rating
- 1,000
- 443
- 93
- 56
- 55
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Most Recent
Spring Break- Hot tub was not working this needs to be mentioned to guests or on website stating hot tub broken this was the only reason i took it and staff always had a story whey it did not work Valets there was never enough and had to wait forever. Price is super expensive for parking it was clean but once reservation made there should be a comment about no one is entering the room
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 3 weeks ago
Thank you for taking the time to share your feedback. I apologize that your experience did not meet your expectations and given another opportunity, we will aim to get it right. We seek to provide a great experience for all of our guests and hope to have another opportunity to do that for you in the future!
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Hotel's Favourite
Great location and nice rooms. Hotel has an indoor pool and gym, as well as serves continental breakfast on weekdays and full breakfast on weekends. Very nice lobby area and offered a great choice of various snacks, etc. in the lobby.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Island Hospitality Management, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 14 Sep 2021
Thank you for taking the time to review us. We appreciate the feedback and hope to welcome you back soon!
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Hotel great location. They are still using the Covid excuse of being short staffed. Certain days no hot breakfast, staff could care less. Other hotels around the corner. Room was nice and clean and parking on street or pay garage or valet.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 30 Mar 2022
We are truly sorry for the experience you had, as this is not the norm. We are grateful for the choice you made to be a guest of the hotel and we will continue striving to provide a level of hospitality that exceeds your expectations. We hope you will give us another opportunity in the future to show you that we have improved.
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I booked this hotel through Expedia. When I received my confirmation, I saw immediately that it was for the incorrect dates. I was aware it was non-refundable, and the dates were correct before I went to the payment screen. I immediately contacted the Hotel and Expedia after seeing the confirmation , and both companies told me there was nothing they could do. Hilton told me only Expedia was responsible, and they the hotel was ‘holding Expedia to its policy.’ Expedia called the hotel and requested a waiver from the hotel, which the hotel denied. So it seems to me that the Hotel has the policy to deny waivers - even when they are immediately notified of a problem. I told the Hilton assistant manager that denial of a waiver was on the hotel, not Expedia, but he continued to argue it was Expedia’s policy. Then he told me they get ‘hundreds of calls’ of this nature, so…. Apparently, being a loyal customer and Hilton Honors member doesn’t make me an important enough customer to get any help with my problem. How much would it have cost Hilton to give me a room for the correct date, and let me pay the difference between that and what they get from expedia? Lesson learned. Buh bye, Hilton……
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Date of stay: March 2022Trip type: Travelled
Helpful
I'm so not impressed with this hotel at all. Location is really the only thing it has going for it. The rooms are noisy - the heat coming on is extremely loud, the toilets are overly whiny and loud, the refrigerators are loud, and all of these things are not just loud in your own room, but you can hear them in neighboring rooms as well since there seems to be zero soundproofing (which means the noisy kids and people coming back in from the bars closing are also overly loud). The pool is quite small, and there are definitely much nicer of those in the area. The price you pay doesn't include anything: no breakfast, no parking. There is only valet parking, and the cost is pretty ridiculous for where they stick your car. I could find nothing to account for this hotel getting rated any higher than a Motel-8 or such. For the price paid, you are much better off looking at some of the area's nice Airbnbs or something instead. It's really and truly outlandish.…
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Date of stay: February 2022
Value
Cleanliness
Service
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 7 Mar 2022
Thank you for your recent feedback. We do apologize that you were unhappy. We thrive to give all our guests a great experience and we apologize for not been able to provide you with one.
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I was extremely happy with our stay at this hotel. Staff was extremely kind and helpful and the hotel was extremely clean and smelled clean (which is very important to me). We thank you for a great stay. I also needed to print a release for my daughters job because I forgot to at home and the business area was stocked well with everything I needed.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 23 Feb 2022
Thank you very much for taking time out of your day to provide us with feedback. We hope to see you back one day!
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rooms could have been dusted shower head very small and mold in the corners also thete were two different colored marble title in the shower. they lost my car keys snd had to wait 45 min for them to find yhem
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 1 Feb 2022
Apologies for the issues you experienced. Thank you for your valuable feedback.
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We enjoyed staying at this hotel, and found it comfortable and clean with a great location. Staff was very helpful. We would definitely recommend this spot to others when visiting Portsmouth. Proximity to restaurants, shops, and site seeing is great.
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Date of stay: October 2021
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 1 Feb 2022
Thank you very much for taking time out of your day to provide us with direct feedback! In addition, thank you very much for staying with us!
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I've stayed here countless times since it was built, the location, staff, rooms are all perfect to enjoy Portsmouth. This hotel never disappoints, I HIGHLY recommend it if you're staying in town, perfect location.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 1 Feb 2022
Thank you for taking a moment to share your experience, we are thrilled you enjoyed your stay!
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This is a Garden Inn, it was what I expected from Hilton's more budget friendly hotel. Great location where I could walk to everything. The place was clean but unremarkable which matched with what I was paying.
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Date of stay: March 2021
Value
Rooms
Service
Helpful
Response from Triin P, Owner at Hilton Garden Inn Portsmouth Downtown
Responded 1 Feb 2022
Thank you for taking the time to review us. We appreciate the feedback and hope to welcome you back soon!
Read more
PRICE RANGE
$235 - $368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn portsmouth downtown hotel portsmouth, portsmouth hilton garden inn, hilton portsmouth
LOCATION
United StatesNew HampshirePortsmouth
NUMBER OF ROOMS
131
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Portsmouth Downtown
Which popular attractions are close to Hilton Garden Inn Portsmouth Downtown?
Nearby attractions include Portsmouth Historical Society's Discover Portsmouth Welcome Center (0.3 km), Market Square (0.2 km), and The Music Hall (0.3 km).
What are some of the property amenities at Hilton Garden Inn Portsmouth Downtown?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Portsmouth Downtown?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Hilton Garden Inn Portsmouth Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Portsmouth Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Garden Inn Portsmouth Downtown?
Conveniently located restaurants include Green Elephant, Ristorante Massimo, and Cure.
Are there opportunities to exercise at Hilton Garden Inn Portsmouth Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hilton Garden Inn Portsmouth Downtown have an airport shuttle?
Yes, Hilton Garden Inn Portsmouth Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Portsmouth Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Portsmouth Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Portsmouth Downtown?
Many travellers enjoy visiting Strawbery Banke Museum (0.6 km), Moffatt-Ladd House & Garden (0.1 km), and John Paul Jones House, part of the Portsmouth Historical Society (0.3 km).