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Grand Sierra Resort and Casino

15,095 reviews
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Traveller (903)
Room & Suite (379)
Pool & Beach (78)
Overview
  • Excellent55%
  • Very good28%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“bowling alley”(523 reviews)
“summit rooms”(230 reviews)
“johnny rockets”(215 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Grand Sierra Resort and Casino
Special Rate: Rooms from $29
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Reviews (15,095)Write a Review
JPMiles / Payback Arrow
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JPMiles / Payback Arrow
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Traveller rating
8,039
4,216
1,701
649
439
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8,039
4,216
1,701
649
439
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871 - 875 of 15,044 reviews
Reviewed 4 November 2017

The stay was great over all. My Family and I always love staying at the rand Sierra. Service is exceptional and employees are great. Whenever we come to Reno, We stay at the grand sierra even though I am also a platinum member at other...More

Review collected in partnership with this hotel
Thank Shashimi786
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 8 November 2017

Dear Shashimi786, Thank you for this wonderful review! We appreciate you taking the time to give us your feedback and are elated to hear about your experience with our outstanding team members. There is nothing more important to us than Guest Service here at the...More

Reviewed 3 November 2017

I immensely enjoyed myself at your casino Oct 31-Nov.2, 2017. Took a splash in the newly renovated pool, it was so nice. Everyone was so gracious, and the mimosa's out of this world, thank you for everything from the great hotel room to the friendliness...More

Review collected in partnership with this hotel
Thank Pamela C
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded 9 November 2017

Dear Pamela, Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience at The Pool and with our amazing team members. Guest service is very important to us here at the Grand Sierra Resort and Casino. We...More

Reviewed 3 November 2017

Rooms are adequate but don't expect timely service from the bell desk with luggage. This was the second time I've had slow service with my luggage. The first time took an hour to get luggage moved to my room. This time took time just to...More

Review collected in partnership with this hotel
Thank todd33418
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded 9 November 2017

Dear todd33418, Thank you for taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino. The comments about the delay in getting your luggage is very concerning to read and certainly not the...More

Reviewed 3 November 2017

I have expressed this concern quite often. When playing the slot machines it is very, very difficult to get the bonus features up. When one finally does get the bonus it should at least pay a lot better then regular play. Several time my wife...More

Review collected in partnership with this hotel
Thank Larry H
Response from Michael A, Manager at Grand Sierra Resort and CasinoResponded 8 November 2017

Dear Larry H, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed your stay here at the GSR. We are sorry to hear your bonus sessions in slots were less...More

Reviewed 3 November 2017

It was nice enough for the location and event. The food for the event was fantastic. We upgraded to the rooms with the pillow tops beds, and I found them to be very soft and not supportive. The bathrooms were nice however, there was no...More

Review collected in partnership with this hotel
Thank DeB M
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded 10 November 2017

Dear DeB M, Thank you for taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino. I apologize that the new mattresses were not to your liking. I will be passing that information...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Spa
Bar/Lounge
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Airport Transportation
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Casino and Gambling
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 66 - US$ 241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 66 - US$ 241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (903)
Room & Suite (379)
Pool & Beach (78)
Dining (23)
Amenities (74)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
StbrnRoz
8 November 2017|
AnswerShow all 3 answers
Response from deeppurple1 | Reviewed this property |
Just follow the signs in the airport to ground transportation at the airport and you will be guided to where the hotel shuttle service will pick up.
0
Votes
Gary H
3 October 2017|
AnswerShow all 4 answers
Response from GSRCustomerCare | Property representative |
Gary: This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit... More
1
Vote
Matt P
23 September 2017|
AnswerShow all 3 answers
Response from Pete201112 | Reviewed this property |
Good afternoon, you are only 1.7 miles from the Grand Sierra to downtown Reno and many other casinos and attractions. So you could walk or you could take a local car service. I recommend Lyft. If you do stay there stop by... More
0
Votes
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12345617
Room Tips
"you get what you pay for"
Read review
"W and Summit and floors have full size refrigerators and microwaves. Grand rooms are spacious but do not have..."
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"If you can get a room above the 16th floor, do it. Really nice view of the city and the mountains."
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"New the renovated rooms are really nice, highly recommended !!"
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