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Grand Sierra Resort and Casino

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#8 of 65 Hotels in Reno
GreenLeadersSilver level
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10,139 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sierra Resort and Casino
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Showing 10,099: English reviews
Sacramento, California
Reviewed 25 October 2016

They made us wait 3hrs to check in and we have a bigger room but they gave us the smallest one bad customer service they lied to us and didn't tell us . I love the GSR just the front desk made us pissed off

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Helpful?
Thank 222willya
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi 222willya, Thank you for taking the time to submit a review! We appreciate your comments and apologize for the lack of communication on our end. We are so happy to hear that you enjoy coming to visit us and agree that this time was not a great representation of Grand guest service. We truly hope that we can earn...

Fallon, Nevada
Reviewed 25 October 2016

Great place, everything you need is here. Great craps dealers, always remember you by name whether you gamble a little or a lot. Wonderful food options! All the rooms are great since the remodel. Something for everyone here!

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Helpful?
Thank Sallie G
San Jose, California
Reviewed 25 October 2016 via mobile

We are regulars to this place. We get free comp room every month & it's a short beautiful drive from home. Great room, good buffet and fun gaming. We have frig, microwave and great TV. They have Johnny Rockets, Round Table Pizza, Mexican food and many more on site. Also have bowling, movie, great pool & spa. Check it out,...

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Helpful?
Thank cheridiann
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi cheridiann, Thank you for this review! Family is very important to us here at the Grand Sierra Resort and Casino and we show that by offering many of the amenities and venues that you mentioned. We are happy to hear that you are able to take advantage of the comped nights with us as frequently as you can. We...

Wuincy
Reviewed 25 October 2016

Nice stay, but wish smoking wasn't allowed in lobby/casino and wfound it difficult with a 17yr old daughter as she was not allowed to sit anywhere in the lobby, even just drinking water, with her family!

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Helpful?
Thank johnhX6521RR
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi johnhX6521RR, Thank you for taking the time to fill out a review! We value your comments and can understand your frustration. The State of Nevada has strict laws and guidelines for all casino properties that forbid anyone under the age of 21 to reside in casino areas. This is for the safety and protection of you and your family....

Daly City, California
Reviewed 25 October 2016

Arrived to check in at Noon. Understandably, our room was not ready. Ultimately did not get into our room until 9pm!! Hotel comped our stay but quite honestly would have preferred to pay for room provide we were allowed to check in at reasonable time. We upgraded our room in an effort to enjoy the space. Waiting for 9 hours...

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Helpful?
Thank jimmya61
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi jimmya61, Thank you for taking the time to submit this review! We apologize for your recent experience. You are correct when you state that waiting 9 hours for your room is inexcusable and we can understand your frustration. Your comments have been passed onto the appropriate departments and specific training will be implemented. We truly hope that we can...

Napa
Reviewed 25 October 2016

Great stay! Loved the chili cook off, it was a lot of fun! Felt we could of had better instructions on when and where to put our ballots. #365 was the best 🌶! Both red and green. We will be back, we like the fact everything is there and you don't have to leave the property.

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Helpful?
Thank Patricia H
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi Patricia H, Thank you for this review! We are so glad that you enjoyed the Chili and Beer Festival. We have taken your comments regarding the ballots and passed it onto the appropriate department for future enjoyment. We can't wait to have you with us again next year! Thank you!

Turlock, California
Reviewed 25 October 2016

My husband and I stay at GSR about 3 or 4 times a year. They have been nothing but accomidating to us and our needs. We where staying in Reno for a week for our National Finals and had another couple with us. We had 3 reservations between the 4 of us and wanted to stay in the same room...

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Helpful?
Thank 171amberl
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi 171amberl, Thank you for this review! We are so happy to hear that due to our guest service, it keeps you coming back again and again. Our guests are very important to us and deserve nothing but the best. We will always welcome you back as a loyal guest of ours. We would not be the destination that we...

Reno, Nevada
Reviewed 25 October 2016

Had comped rooms (especially when we can get them on a weekend) which is always a plus! Room was spacious. Chili & Beer 'convention' going on while we were there. Mexican restaurant was good, however way too noisy.

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Helpful?
Thank vactioneer2010
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi vactioneer2010, Thank you for taking the time to submit a review! We value your feedback and your comments have been passed onto the appropriate departments. We are glad that you were able to take advantage of a few comp nights during your last stay. We are looking forward to having you with us again soon! Thank you!

Sparks, Nevada
Reviewed 25 October 2016

Check in was easy and got an upgrade for our anniversary. Huge room with a nice view, quiet and comfortable bed. Great dinner at Charlie Palmers. Went to the chili cook off and beer tasting and great time and great music.

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Helpful?
Thank E9197NTlaurac
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi E9197NTlaurac, Thank you for this review! Happy belated Anniversary! We are so happy to hear that you and your significant other enjoyed your stay with us. It appears that you were able to experience some of the best amenities here at Grand Sierra Resort and Casino, from dinning at Charlie Palmer to relaxing in one of our luxury rooms....

Martinez
Reviewed 25 October 2016

3 bad coffee pots, atrocious vallet service, including my car being broken into after vallet failed to lock it after parking it. Resort fee charged, with no pool or hot tub. Not a resort! Couch not comfortable, TV doesn't swivel towards couch. Front desk service, amazing, bed amazing, housekeeping amazing.

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Helpful?
Thank Jill S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Grand Cafe
Grand Cafe
Cuisines: American, Cafe
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595-1200
Region: United States > Nevada > Reno
Price Range: ₹ 4,220 - ₹ 14,157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Reservation Options:
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Hotel Style:
#3 Green Hotel in Reno
#4 Spa Hotel in Reno
#5 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sierra Resort and Casino staff and other travellers.
36 questions
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Questions? Get answers from Grand Sierra Resort and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Summit suites are excellent”
 of 5 bubbles dedecolon, 6 Dec 2016 | Read review
“West side has river views, east side has freeway views”
 of 5 bubbles adelel592, 4 Dec 2016 | Read review
“Upgrading not worth the extra money”
 of 5 bubbles nvkrick, 3 Dec 2016 | Read review
“Tons of activities and great food options all in the hotel”
 of 5 bubbles candiecee, 1 Dec 2016 | Read review
“25 and above for the best view and top room”
 of 5 bubbles tjones789, 30 Nov 2016 | Read review
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