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Siena Hotel

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Siena Hotel
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666 Reviews from our TripAdvisor Community

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Showing 660: English reviews
San Francisco
Reviewed 9 May 2015

+ Johnny Rockets room service + Cheap rate for a 4 star hotel (Sun - Thurs) - Not a 4 star hotel, more 3 star - Shady neighborhood, shady parking and shady customers. - Non-smoking room was smoky with stained carpeting. Will not come back.

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Helpful?
Thank Francis K
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

Thank you for taking the time to tell us about your recent visit although it was disappointing to hear we did not live up to your expectations. All of your concerns will be addressed as we take all of our reviews seriously.

Las Vegas, Nevada
Reviewed 8 May 2015

The room was very clean. The staff at check in were very nice. Was expecting a road-side crap hole like what most of Reno hotels are, but not this place. Very above-board and Vegas like hospitality expectations will be met. I'm really glad I stayed here

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Helpful?
1Thank John H
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

Thanks for the compliment and we're pleased to hear you enjoyed the accommodations at the property. We hope to see you again the next time your travels bring you our way.

Washington DC, District of Columbia
Reviewed 5 May 2015

My colleague and I were recently in Reno, Nevada at the Siena Hotel and received exceptional customer service from the team at the Siena Hotel. We were greeted daily by Taylor Lamm who went out of his way to help us make the 7-day stay bearable. We also loved banquet staff Jean, Marsha and Mary Lou. They made our business...

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Helpful?
1Thank MasTadesse
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

I knew we had a lot of outstanding team members but I wasn't aware we also had a rock star in the house. I'm sure Taylor appreciates the accolade and all the other terrific team members mentioned enjoyed the recognition. I'm pleased to hear you enjoyed your stay with us.

Sacramento, California
Reviewed 1 May 2015

My stay at the Siena Hotel is 1 of the best & nicest hotels I ever stayed at the place is wonderful & the customer service was great everybody that works there is really nice there!! If you ever decide to stay here at this Hotel I suggest you ask for CRYSTAL MULITALO she is the nicest person there &...

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Helpful?
Thank RalphMaugaotega
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

It's always great to hear when we meet and exceed expectations. The Siena is one of the nicest properties in Reno with personalized service as it's foundation. Your business is appreciated.

Northern California
Reviewed 1 May 2015

We stayed here for one night on our way from Sacramento to Salt Lake City. Room was as described and neat. It was quiet and, although we had some minor issues, staff responded quickly, professionally and appropriately. Stuff happens - I am always impressed when problems are resolved quickly and that's what happened here. Great location right on the river...

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Helpful?
Thank bwander3
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

Thank you taking the time to tell us about your recent stay. We are very proud of our outstanding team members and I'm pleased to hear they lived up to our high expectations.

Portland, OR
Reviewed 29 April 2015

I attended a conference at the Siena. The conference facilities and catered food were excellent, but the rooms were another story. Numerous people in our party had problems including: ashtray and smoke smell in a supposedly non-smoking room, hairs found on floor of bathroom that did not belong to the person, as well as dirty rags & cleaning solution left...

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Helpful?
Thank Bailey1999
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

Thank you for telling us about your recent stay. I'm pleased you enjoyed the conference but I'm very disappointed to hear about the issues with housekeeping. These issues will be addressed and I appreciate you bringing them to our attention.

fernley
Reviewed 27 April 2015

The Siena is just a couple blocks from all of the big downtown hotel casinos. Short walk to aces stadium. It's a smaller hotel with big amenities. Beautiful rooms, pool, lounges and they do a great job filtering the air in the non smoking areas. Our room had a Jacuzzi tub that was very relaxing, Marbled king size luxury bath...

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Helpful?
Thank slackkey
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

A smaller hotel with big amenities is a very good description of the Siena. I'm pleased you enjoyed your recent visit.

Reno, Nevada
Reviewed 27 April 2015

Nice hotel and close to downtown yet not too close. Hospitality was wonderful. Dustin, in valet, carried our bags to the room and drove us around. The clubs and bars around are super fun and trendy. The fireworks at the aces game were awesome!

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Helpful?
Thank yvette l
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

Dustin is an outstanding team member and I'm sure he appreciates you taking the time to recognize him. I agree with you on the fireworks at the Aces ballpark as they are fantastic especially when you're sitting out on the Whitewater Lounge deck.

Vancouver, Canada
Reviewed 24 April 2015

I was impressed on how the hotel looks like for the price I paid. Very clean facility. Nice staff, and I like the fact that there's a pool and hot tub that you can lounge at night. After I checked in the staff called me to ask how I'm doing, which is very impressive. I think his name is Diego....

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Helpful?
1Thank Charls R
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

Thank you for taking the time to write such a terrific review and for recognizing Diego. I agree with you he and many other of our team members at the Siena are outstanding.

Reviewed 19 April 2015 via mobile

Bell service by Taylor Lamm top notch..handled several bags for us to room and facilitated room change. He went above and beyond to provide excellent service. Siena location on Truckee river offers river walk opportunity. Request room on river side anywhere not over roof compressors to see and hear the river from your open window weather permitting. Nice room with...

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Helpful?
Thank Debbie G
Bobby Ray H, Director of Guest Services at Siena Hotel, responded to this review

Taylor is outstanding and I'm sure he appreciates you taking the time to recognize his efforts. Your business is appreciated.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The hotel is currently under renovation and offers limited dining options. ... more   less 

Additional Information about Siena Hotel

Address: 1 South Lake Street, Reno, NV 89501
Region: United States > Nevada > Reno
Price Range: ₹ 7,527 - ₹ 13,643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Siena Hotel 4*
Number of rooms: 214
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Hotel Style:
#6 Luxury Hotel in Reno
#9 Casino Hotel in Reno
#11 Romantic Hotel in Reno
#13 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Siena Hotel staff and other travellers.
13 questions
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over a year ago
Folsom, California
over a year ago
Corona
7 months ago
Pinole, California
over a year ago

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Questions? Get answers from Siena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 4th floor, great view!”
 of 5 bubbles JenniV10, 11 Jan 2017 | Read review
“find out which floor is being renovated to be sure to be well above it”
 of 5 bubbles 517ChrisL517, 26 Sep 2016 | Read review
“We stayed on the 9th floor which is the top floor with views of the mountains. We experienced no noise or other problems.”
 of 5 bubbles 189elisem, 24 Sep 2016 | Read review
“River and downtown views are pretty nice. :)”
 of 5 bubbles SFLomu, 7 Sep 2016 | Read review
“River side rooms have the best view.”
 of 5 bubbles RandaS523, 22 Aug 2016 | Read review
5 of 5