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Atlantis Casino Resort Spa

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#1 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersPlatinum level
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Atlantis Casino Resort Spa
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4,031 Reviews from our TripAdvisor Community

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There are newer reviews for Atlantis Casino Resort Spa
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Showing 3,984: English reviews
Redding, California
Reviewed 25 July 2015

I visit the spa at Atlantis when I am there, usually every other month. The spa is kept immaculate and the staff is spot on. They are helpful and courteous. Every massage is invigorating. I guess you can tell I love it there. Don't hesitate to indulge yourself.

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Helpful?
1Thank csredca
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

I appreciate you sharing your phenomenal experience at Spa Atlantis. I look forward to welcoming you back in the near future!

Valencia, California, United States
Reviewed 25 July 2015

My boyfriend and I stayed here two nights (7/12-13, 2015). The front desk staff and other people working there were very welcoming and seemed very efficient. Great customer service among the hotel staff. The room seemed a little out-of-date. While the room was extremely clean and comfortable, the décor was dated, at least for a hotel with a casino. (Note...

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Helpful?
1Thank Nancy E
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for choosing Atlantis Casino Resort Spa while visiting Reno. I am pleased that you enjoyed your dining and exceptional guest service by our hotel staff. However, I am disappointed that we fell short in a few areas. I would like an opportunity to speak with you about your experience. At your convenience, you may contact me at contact@atlantiscasino.com....

Reviewed 24 July 2015

In March, 2015 I had attended a fundraiser and was the winning bid on a 3 night stay. I had not looked at the certificate again until recently and saw that it expired on August 31st, 2015. I knew it was going to be almost impossible to go before then so I called reservations and was told that I needed...

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Helpful?
2Thank Angelcoyle
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for taking the time to share your feedback regarding your recent experience with us. I would like an opportunity to speak with you about this. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.

Reviewed 23 July 2015 via mobile

This restaurant is very expensive, dont worth the money we paid. I got a burned and hard serilion steak. The fries were cold and part of them not fried enough. The price for that was 50 $. We were waiting 35 minutes between the starter and the main course. We will never come again.

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Helpful?
Thank קו ל
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for posting your feedback regarding your recent experience at Atlantis Steakhouse. I am very disappointed to learn of your dissatisfaction with your meal. I would like an opportunity to speak with you about this. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.

Lahaina, Hawaii
Reviewed 23 July 2015

I love going to the Atlantis,I spend a lot of money there..My only concern is that the beds are so soft it's like sleeping on a marshmallow. I don't want to complain to much because I enjoy the perks..BUT....I have often left with a sore back..I have spent allot of time there..But the employee's are top notch,you can't get better...

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Helpful?
Thank Denise L
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for the “Excellent” rating and sharing your experience. However, I am disappointed that our mattresses are not to your liking. I would like an opportunity to obtain more information from you so I can personally inspect the mattress you slept on. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.

Tulsa, Oklahoma
Reviewed 22 July 2015

The service was excellent. All staff - desk/check in, shuttle drivers, restaurant workers, casino workers were very friendly. The room was very nice. The food was very good. Ate at all restaurants except the buffet. The steakhouse was a great experience. The live band entertainment was a little disappointing. Didn't expect to see lip syncing bands. Expected better entertainment at...

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Helpful?
Thank King524
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am pleased that you enjoyed your room, dining and our exceptional guest service. However, I am disappointed that our live entertainment was not to your satisfaction. I would like an opportunity to speak with you about this. At your convenience, you may contact me...

Pittsburgh, Pennsylvania
Reviewed 22 July 2015

This hotel claims it is a four star resort, but it is not. At least not when compared to other four star resorts around the country. My first impression upon arrival was the neon colored lights and rainbow glass on the exterior. Very outdated and 80s looking. The valet was pretty nice, but when I walked through the doors, I...

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Helpful?
2Thank Cleo8775
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for traveling from Pennsylvania to visit Reno and Atlantis Casino Resort Spa. I appreciate you sharing your experience and feedback with us. I would like an opportunity to speak with you about your stay. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.

Mobile, Alabama
Reviewed 18 July 2015

We stayed on the concierge floor, and we were glad we did. The refreshments during the day in their lounge were nice breaks for us. the room was spacious, the beds were comfortable, and you even got to choose what ind of pillow you wanted. The staff was friendly, and eager to do anything for you. We would stay there...

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Helpful?
1Thank Aubie85
atlantiscasino, Assistant Hotel Director at Atlantis Casino Resort Spa, responded to this review

Thank you for your wonderful comments and I look forward to welcoming you back to Atlantis Casino Resort Spa in the near future!

Reviewed 18 July 2015

We visit the Atlantis about every other year when we attend a family reunion. Since our last visit they have done some significant remodeling of the rooms which were quite nice. The beds are quite comfortable and the non-smoking rooms are just that, which is nice for a casino hotel. There are quite a few nice choices for food, which...

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Helpful?
1Thank Me0611
atlantiscasino, Assistant Hotel Director at Atlantis Casino Resort Spa, responded to this review

Thank you for choosing Atlantis Casino Resort Spa while in Reno for your family reunion. I am pleased that you enjoyed your room as well as our restaurants, Café Alfresco and Manhattan Deli. However, I am disappointed that we fell short in a few areas. I would like an opportunity to speak with you about your experience. At your convenience,...

Bearcreek, Montana
Reviewed 18 July 2015 via mobile

I recently stayed here on a business trip and the place was very nice, very affordable, and very convenient. The airport shuttle was clean and timely, great dining and bar options, and the service staff was great. I stayed in the "Luxury Tower" for $89.00 in a ridiculously nice room and thoroughly enjoyed my visit. I recommend this place for...

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Helpful?
1Thank Tim R
atlantiscasino, Assistant Hotel Director at Atlantis Casino Resort Spa, responded to this review

Thank you for recommending Atlantis Casino Resort Spa and I look forward to welcoming you back in the near future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
Food & drink at the hotel
Sky Terrace Oyster Bar
Sky Terrace Oyster Bar
Cuisines: Japanese, Seafood, Sushi, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 

Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502-6005
Region: United States > Nevada > Reno
Price Range: ₹ 5,526 - ₹ 17,805 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Reservation Options:
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno
Hotel Style:
#1 Spa Hotel in Reno
#1 Top resorts Hotel in Reno
#1 Casino Hotel in Reno
#1 Luxury Hotel in Reno
#2 Business Hotel in Reno
#2 Family Hotel in Reno
#2 Romantic Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis Casino Resort Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge floor rooms come with happy hour and breakfast and some with beautiful mountain views.”
 of 5 bubbles worldgypse, 17 Jan 2017 | Read review
“We asked for a room relatively close to the elevator and they gave us what we asked for.”
 of 5 bubbles WolfFamily, 15 Jan 2017 | Read review
“Quiet floor is the third floor......SPA and Salon services.....and Pool location too....”
 of 5 bubbles quinnzoe, 5 Jan 2017 | Read review
“Handicap rooms are inconviently located st the end of long halls, but are well laid out and comfortable.”
 of 5 bubbles FRANKG899, 4 Jan 2017 | Read review
“If you can get even numbered rooms, I think, you can see the airport and watch the planes.”
 of 5 bubbles b52pooh, 3 Jan 2017 | Read review
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