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Peppermill Resort Spa Casino

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#4 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
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9,691 Reviews from our TripAdvisor Community

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There are newer reviews for Peppermill Resort Spa Casino
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Showing 9,595: English reviews
Stockton, California
Reviewed 23 August 2016

the service was nice...we had 3 rooms reserved and they were able to get us all on the same floor. however, one room's shower did not work so they had to move but still on same floor and next to scaffolding. 2 of the rooms asked for refrigerators at booking and check in and they were never sent up. beds...

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Helpful?
Thank monica h
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

We appreciate the guest feedback received through TripAdvisor, so thank you for your review. While I am happy to hear our Front Desk was able to provide rooms close in proximity, I would like to apologize for the frustrations you encountered with your accommodations. We take in the five-star experience we strive to provide to all guests, and it is...

Fresno, California
Reviewed 23 August 2016

Front desk staff very friendly and fast... Room was clean but dated... Pool service was great... Fitness Center was very clean, but the part of the facility I would use (steam room ) to try to recover from the horribly smokey smell in the casino was broken... Worst part of my adventure was the food, food service and bar service...

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Helpful?
Thank tman911
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for taking the time to share your feedback with Peppermill Reno on TripAdvisor. While I am happy to hear your interactions with our Front Desk and Pool staff were positive and efficient, I would like to apologize for the less than excellent customer service encountered elsewhere and the dining frustrations you encountered. We aim to provide all guests...

South Lake Tahoe, California
Reviewed 23 August 2016

Came down from Tahoe for Lynard Skynard concert, which was fantastic! Stayed for mini vacation and loved it. Room was beautiful, super comfy bed, very,very friendly and accommodating staff everywhere we went and great pool areas. We'll be back!

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Helpful?
Thank marymL4559GU
Berkeley, California
Reviewed 23 August 2016

It is a very nice hotel the staff very friendly, one feels very well from first elel its restaurants have excellent food and Great location and casino my plan is come back soon and bring all my family

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Thank juana052364
Bellevue, Washington
Reviewed 23 August 2016

The room and facilities were excellent, as always. This trip I had neighbors who slammed the door many, many times very late at night (between midnight and 2 a.m) and when I got up to see if there was some kind of problem, I looked through my peephole and saw the male neighbor walking around the hall in his underwear!...

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Helpful?
Thank ivoryhands
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for sharing your review for Peppermill Reno on TripAdvisor. While I am pleased to hear you enjoyed the majority of our resort, I would like to apologize for the noise that disrupted your rest. We aim to provide all guests with a relaxing, five-star experience during their stay and it is disappointing we did not fully deliver on...

Martinez, California
Reviewed 23 August 2016

Your place is wonderful, elegant and very clean. Restaurants are nice with exceptional service. However, there is one huge exception. The cigarette smoke remains at an intolerable level. I see an effort is being made to clean the air but, at this time it isn't nearly enough. PLEASE do what ever needs to be done to clean the air in...

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1Thank ktkean
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Peppermill Reno greatly values guest feedback, so thank you for sharing your review on TripAdvisor. I am pleased you enjoyed our resort and received five-star customer service! I would, however, like to apologize for your frustrations with smoking. Our resort continually strives to provide the best air quality we can, and we have taken numerous steps to limit smoke odor...

Bishop, California
Reviewed 23 August 2016

Check your credit card before you leave the premises. They put a hold on your card that prevents you from using it anywhere else. They charged my card for another person's room as well. I'm still having a hard time getting them to straighten it out. The hotel was great and the staff was amazing.

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Helpful?
Thank Sharon M
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Guest feedback is greatly valued by Peppermill Reno, so thank you for taking the time to share your review on TripAdvisor. I would like to apologize for the frustrations you encountered during your recent stay with us. We strive to provide all guests with a five-star experience, and I am sorry we fell short of this. If possible, we would...

Palm Springs, California
Reviewed 23 August 2016

Staff was excellent. No, I did not win at gambling but because of the ambiance it did not hurt too much. I will return.The restaurants were full and wait time on Saturday night was as long as 1hr. 30 min.

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Thank Ted007
Redding, California
Reviewed 23 August 2016

Room service was great and so was housekeeping! The tower rooms are a little more but worth it especially if you are unable to walk a long ways. The SPA was wonderful!! Buy one service and get the whole day at the spa from 8am to 10pm if you want. They also have an outside pool that is very nice...

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Helpful?
Thank pamelaash
Bishop, California
Reviewed 23 August 2016

Everybody was soooo nice and helpful. Look forward to coming back. Food, drinks and gambling were all great although we didn't win anything. Room service people were very nice and helpful. Th room was clean and had everything we need. Also the housekeeping people were nice and polite.

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Helpful?
Thank E7301USjamesd

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more   less 

Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502
Region: United States > Nevada > Reno
Price Range: ₹ 6,049 - ₹ 14,853 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1635
Reservation Options:
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Also Known As:
Peppermill Hotel Reno
Hotel Style:
#1 Romantic Hotel in Reno
#1 Family Hotel in Reno
#2 Luxury Hotel in Reno
#2 Spa Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#4 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Peppermill Resort Spa Casino staff and other travellers.
72 questions
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Questions? Get answers from Peppermill Resort Spa Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“prefer a flat pillow”
 of 5 bubbles denisee775, 20 Feb 2017 | Read review
“Get a tower, view room”
 of 5 bubbles steverR2157ZV, 18 Feb 2017 | Read review
“The room was fabulous thank you”
 of 5 bubbles Alekcermama, 18 Feb 2017 | Read review
“The Tuscany tower is closer to to restaurant and the other tower feeds into the casino.”
 of 5 bubbles Cjryan, 17 Feb 2017 | Read review
“We would choose this room again and have already recommended to several friends. Just don't eat there!”
 of 5 bubbles R3215RFwilliamf, 17 Feb 2017 | Read review
5 of 5