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I had some issues with housekeeping, restaurants, and the construction on the casino floor, but their customer service was INCREDIBLE. When I left, I wasn't planning on ever going back, but Amanda Y Mullenhour, their Service Excellence Supervisor, listened to my concerns and went above...More
The luxury and customer service at the Peppermill sets the bar very high for everyone else. From the free airport shuttle that ran EXACTLY on time to and from the Reno airport (no need to book in advance) to the beautiful property inside and out,...More
Response from Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa CasinoResponded 2 days ago
Thank you, Frank, for being a loyal guest of ours here at the Peppermill. We appreciate your kind words about our resort and hope we get to see you again soon!
Director of Service Excellence
I stayed in the Tuscany Tower in the Double King Suite - as always, the Peppermill proves to be the best stay in Reno. The rooms/casino/ground is always super clean, and the staff is so friendly. My friend stayed for a Run it Up poker...More
We stayed in a suite on the 16th floor.
Long walk from parking lot.
Jacuzzi tub was nice but loud.
Nice room, well stocked with amenities, clean and quiet. Tv in bathroom was a nice touch. Will definitely come back.
Very nice hotel, some of the rooms are quite spectacular. Spacious and well appointed. Convenient free shuttle service to the airport. Several restaurants in the hotel and free covered parking. The restaurants go from inexpensive to expensive so a good variety
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an …Moreunforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. Less
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