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I stayed here for three nights. from Check in to room service, you have a choice of wonderful meals, a lovely room and great room service, You are able to walk around the casinos while lead to the larger hotel across the street. I am...More
We were very disappointed. Deluxe room was adequate at best. Had fireworks right below our window one of the nights we stayed and there was no advance warning, Most of the help was less than pleasant, the check in was unfriendly and very rote.More
Response from EldoradoResortsInc, Public Relations Manager at Eldorado Resort CasinoResponded 3 days ago
We wish to apologize for your disappointment and dissatisfaction with your recent stay here at the Eldorado. The fireworks were for the special event Hot August Nights, but we are sorry you were disturbed and unaware they would be going off. We did...More
The second room we were in was so quiet and light. I would recommend the newer refurbished room. The housekeepers were awesome, they always had our room cleaned by 10:00am. Disappointed that the cafe by the deli wasn’t open Monday or Tuesday, the places to...More
We stayed here for a week. Everything was great from the friendly front desk staff to the food and the cleaning staff. The rooms were clean well appointed and comfortable. The numerous eating venues would attend to everybody's taste. In Reno it is the place...More
Surprised to find there was an auto show taking place on Virginia street. A very good show of older cars, most restored or are into WOW muscle cars. Plan to see it all next year.
The hotel is very nice. Our requested room was not...More
Thank JIM M
Response from EldoradoResortsInc, Public Relations Manager at Eldorado Resort CasinoResponded 2 days ago
On behalf of Eldorado Resorts, we would like to thank you for taking the time to share your most recent experience with those who follow this site. It is among our highest priorities for our guests be comfortable and enjoy their time while...More
TRIP ADVISOR should have sent you a confirmation number via email or text. I would call them and let them know what your concerns are. I know more about the El Dorado Hotel than I know of Trip Advisors methods of everything... More
TRIP ADVISOR should have sent you a confirmation number via email or text. I would call them and let them know what your concerns are. I know more about the El Dorado Hotel than I know of Trip Advisors methods of everything they do. I do know that you should have a confirmation number when you went through Trip Advisor. Also, once you have the confirmation number, you will need to contact the hotel you've chosen to stay at and make your reservation. Don't ever assume the other party will do everything for you and even if they did, I stay with the old saying, "CYA" (cover your buns!) Always cover your own back, get names of people and/or take notes if needed. Good Luck!