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MGM Grand Hotel and Casino

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Traveller (6939)
Room & Suite (2497)
Pool & Beach (581)
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Overview
  • Excellent43%
  • Very good31%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“lazy river”(1,063 reviews)
“tower spa suite”(215 reviews)
“grand king”(183 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (20,455)
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983
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1,431 - 1,435 of 17,843 reviews
Reviewed 27 December 2017 via mobile

Stayed for almost a week at MGM during Dec 2017. It is one of the casino hotels & one of the biggest properties in Vegas. The rooms are big, clean. Check-in, Checkouts were smooth. Plenty to go around and see on the strip area! If...More

Thank a2z_pune
Response from MGM_Resorts, Guest Relations Specialist at MGM Grand Hotel and CasinoResponded 28 December 2017

Dear a2z_pune: Thank you so much for sharing your truly gracious comments. At MGM Grand, our devoted staff of committed service professionals works diligently to ensure total satisfaction, and your feedback reassures us that we are achieving our goal. We urge you to come visit...More

Reviewed 27 December 2017 via mobile

Reading mixed reviews I didn't know what to expect.. but from the moment I turned up at the lobby I loved the MGM. Ianesha on the front desk upgraded me to a Grand Tower room with a beautiful view of the NYNY and Excalibur, no...More

Thank Chris B
Response from MGM_Resorts, Guest Relations Specialist at MGM Grand Hotel and CasinoResponded 28 December 2017

Dear Chris B: Thank you for offering such a glowing review regarding your recent stay at MGM Grand. We are certainly pleased to read about the immense satisfaction you encountered as a result of our wonderful accommodations, glamorous casino, convenient location, as well as an...More

Reviewed 27 December 2017

We arrived very tired after many hours of driving, the man and the girl up front were busy flirting and they finally asked us to approach the desk. My friend and I had one reservation but two rooms for the two of us. They first...More

Thank Gity123
Response from MGM_Resorts, Guest Relations Specialist at MGM Grand Hotel and CasinoResponded 28 December 2017

Dear Gity123: We are saddened your stay at MGM Grand proved unsatisfactory based on your review. Please accept our contrite apologies regarding any service oversights committed by our Front Desk staff, and we further regret the maintenance issue you encountered in your assigned guestroom. Rest...More

Reviewed 27 December 2017 via mobile

First I am diabetic. I always check on the availability of a fridge for my insulin when I book a hotel room. MGM does have one, however it only is used for the mini bar. When I called the front desk to inquire about a...More

1  Thank Trish B
Response from MGM_Resorts, Guest Relations Specialist at MGM Grand Hotel and CasinoResponded 28 December 2017

Dear Trish B: It is disheartening to learn your stay at MGM Grand fell far short of meeting your expectations. Please allow us to extend our sincere apologies for any service shortfalls and the delay in response you encountered. Please know these issues do not...More

Reviewed 26 December 2017 via mobile

My bed sheets had an eye contact under my pillow. They didn’t even cleaned my sheets. So disgusting. If I go back I won’t ever stay there again. The room was pretty standard. Location was great. I picked the hotel because of the convenience of...More

Thank Bianca R
Response from MGM_Resorts, Guest Relations Specialist at MGM Grand Hotel and CasinoResponded 26 December 2017

Dear Bianca R: The circumstances you described here are absolutely discouraging. We would like to express our most sincere apologies for any shortfalls in housekeeping service you encountered in your assigned guestroom. We regret any disconcertment these complications may have caused you and will address...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 101 - US$ 317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Business Hotel in Las Vegas
#40 Luxury Hotel in Las Vegas
#41 Spa Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
#48 Casino Hotel in Las Vegas
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$ 101 - US$ 317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Business Hotel in Las Vegas
#40 Luxury Hotel in Las Vegas
#41 Spa Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
#48 Casino Hotel in Las Vegas
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (6939)
Room & Suite (2497)
Pool & Beach (581)
Dining (186)
Amenities (46)
Business Centre & Event Rooms (36)
Family and Play Areas (32)
Questions & Answers
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beppi69
22 May 2018|
AnswerShow all 3 answers
Response from bassman425 | Reviewed this property |
Yes.
1
Vote
Christopher P
21 May 2018|
AnswerShow all 4 answers
Response from taz112m | Reviewed this property |
Yes As far as I know. There was 4 of us all in different rooms across the hotel and they all had safes. Hope this helps
0
Votes
Kerrywilcock
20 May 2018|
AnswerShow all 3 answers
Response from Eva4361 |
No the West Wing rooms have no views. These rooms are older and small rooms. Try to get in the Grand Tower, where you could get a higher floor with a view. You could call the hotel and ask to upgrade it now, but it would be... More
1
Vote
Room Tips
"We were happy on the 9th floor double Queen bed - Grand Tower West Wing"
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"Do not stay in a West wing king room. The first floor windows open out to maintenance areas."
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"The comfort of the bed is very important as the view."
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"Grand Rooms, Floor or higher"
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