My friend and I stayed here 7/29-8/1. When we first go to our room we could hear the water literally running out of the shower bath faucet. We immediately responded to our welcome text to notify staff. There was a quick response saying this would be addressed, but no one came. I sent another message and went to the front desk the next day to get status on when this would be fixed and to also let them know that the AC was not working right and it was warm in our room. The lady at the front desk said it would be addressed, still nothing. I sent a couple more messages and eventually just gave up. It was apparent that nothing was going to be done. After checking out I did send a couple more messages asking for a supervisor to contact me. I got a nice response from a staff member saying she would pass on the message, but two weeks later and nothing. The non-stop noise of water running, warm muggy room and the fact that the place wreaked of cigarette smoke made for a pretty unpleasant stay. I forgot to mention my friend pillows smelled like BO. The positive were: bed was comfortable, nice view, great restaurants and friendly staff.…
Had the best week in the westgate. Love this hotel and find it has everything we needed. Although slightly off the main strip, only 10min walk to new resortsworld hotel bottom of strip. Monorail is excellent and so handy to get up and down the strip to save us walking. Amazing newly updated rooms, most comfortable beds ever, we had a suite would highly recommed. Staff always so helpful, big shoutout to Agustine who handled our reservation and made the week Amazing. Lots of food options, and all lovely. Sposrtbook excellent. Staff in sids really friendly and attentive. Gym excellent and spa. Lovely pool area and great cocktails. Cant wait to go back, celtic convention 2023
Tyler T. At the front desk is great. He had the most welcoming personality, treated us like we were the most important guests, answered every question we had and did it all with an energetic smile. He went above and beyond for us.
I visited the Westgate this last weekend with a group of friends for the APA. The Thursday we arrived, we were blown away by the band that was playing by the entrance. We came back down after our check-in and rocked away with them until midnight. It was amazing. I wanted to thank you for providing such fantastic entertainment! Please pass me and my friends appreciation on the the guys and gals from High Rocktane!
Kara and High Rocktane were awesome! So engaging! Had us singing and dancing. Love hearing them! Can't wait for the next set and more dancing and singing!!!! The base guitar player and singer is awesome!
I am very pleased of their services and the in-house greeters are very friendly and pleasant especially Armynne, Ron , Aida & Kay. And importantly they keep up the place very neat & clean. They frequently replenish the beeakfast items.
My hubby and I came here to celebrate our 23rd anniversary! We originally booked through Southwest vacations. So we were not sure what we were going to get. Upon arrival we were greeted by very friendly staff. And when we got to the room, whoa! It was gorgeous. There are a variety of delicious restaurants on site, shopping, entertainment. We especially enjoyed the Motown show. The nail spa and pool added to the fun and relaxation. Our time here was nothing short of amazing. We will return.
We we had a wonderful time at Westgate. We were blessed to share our time with warm and friendly service with Aida, Row, Glenda, and Afaff - The Greenhouse - Club House.staff. Thanks Aida for your welcoming attitude and expressions. Hope to see you again. You guys made our stay enjoyable. Deloris, Dorothy, Faith.
Complimentary breakfast was nice. We were greeted as we arrived with courtesy. Armynne,Ron,and Kay helped and directed us to tables . Over all services were good. The place is wonderful. These people are at most very helpful to me. .
Good service from: Row, Aida, Afafa in house green. Everything is clean, they are very polite, friendly. There is a very good people attending all people that come to this place, all the times that we were there every thing is good..