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Stayed in this “hotel” for over a week and the service at the front desk is horrible. They seldom abide to your requests, honestly not even a wake up call. A/C is in the living room part of the room, when it should be in...More
Thank Bruce F
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 9 August 2018
Bruce, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to...More
I had a wonderful stay st the extended stay america in Valley view in Las Vegas! The staff was very accommodating and supportive of all my needs! I felt like hey treated me as a family member! I lived there for six months as a...More
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Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 23 January 2018
Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again...More
1. Management changed our reservation to a single suite without our permission and without notifying us.
2. Room was uninhabitable. See photos below.
3. No air conditioner in bedroom. Very noisy vent that was supposed to channel cool air from living room. Did not...More
1 Thank Tanya G
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 1 August 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
I got a text around 6 pm the evening of my reservation, from a 3rd party reservation business, saying that Extended Stay Valley View had overbooked and my family no longer had a room. Because it was a particularly busy weekend, there were only 2...More
Thank Michelle M
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 4 May 2018
Michelle, we're so sorry we were unable to accommodate you as our hotel was overbooked. We offer no excuses for this mix-up, and we apologize for the inconvenience you and your family experience. Rest assured that we will reinforce our training to ensure such incidents...More
Rooms are very nice. HW floors no rugs. Only issue little fan to pull air into bedroom. Staff is super friendly and it is off the stip but within walking distance which is nice. Laundry room clean and reasonable. Only complaint is i had to...More
Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley ViewResponded 28 April 2018
Angela, it was a pleasure having you as our guest at Extended Stay America. We are glad you like many aspects of our hotel, but we are sorry for not meeting some of your expectations. We will certainly share your concerns with our team to...More