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Extended Stay America - Las Vegas - Valley View

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About
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Cleanliness
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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free High Speed Internet (WiFi)
Self-Serve Laundry
Outdoor pool
Breakfast included
Hot Tub
Laundry Service
Non-Smoking Hotel
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Room features
Kitchenette
Non-Smoking Rooms
Microwave
Suites
Air Conditioning
Good to know
HOTEL STYLE
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Location
Full view
83Good for walkers
Grade: 83 out of 100
169Restaurantswithin 0.5 km
71Attractionswithin 0.5 km
Reviews & more
188Reviews
38Photos
1Q+A
38Room tips
Traveller rating
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  • 25
  • 43
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This location is the worst of the three in Las Vegas. There is never towels and/or wash clothes in the rooms when you check in. The last few times that I have checked in there were no linen on the beds and we checked 3 rooms total in one night. The exterior is dirty, there’s dog
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Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley View
Responded 24 Oct 2018
Please accept our sincerest apologies for the issues you encountered during your stay with us and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts so that we can improve our future guest's experience. Once more, we do apologize and hope you both will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
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Stayed in this “hotel” for over a week and the service at the front desk is horrible. They seldom abide to your requests, honestly not even a wake up call. A/C is in the living room part of the room, when it should be in the room, makes no sense. Wifi is the worse and the tv rece
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Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley View
Responded 9 Aug 2018
Bruce, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
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CONS
1. Management changed our reservation to a single suite without our permission and without notifying us.

2. Room was uninhabitable. See photos below.

3. No air conditioner in bedroom. Very noisy vent that was supposed to channel cool air from living room. Did not wor
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Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley View
Responded 31 Jul 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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I got a text around 6 pm the evening of my reservation, from a 3rd party reservation business, saying that Extended Stay Valley View had overbooked and my family no longer had a room. Because it was a particularly busy weekend, there were only 2 comparable rooms in all of Las V
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Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley View
Responded 4 May 2018
Michelle, we're so sorry we were unable to accommodate you as our hotel was overbooked. We offer no excuses for this mix-up, and we apologize for the inconvenience you and your family experience. Rest assured that we will reinforce our training to ensure such incidents are handled more diligently going forward. We would like to regain your trust and hope you all will give us that chance to redeem ourselves in future. Sincerely, Hotel Management
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Rooms are very nice. HW floors no rugs. Only issue little fan to pull air into bedroom. Staff is super friendly and it is off the stip but within walking distance which is nice. Laundry room clean and reasonable. Only complaint is i had to buy laundry soap because they dont sell
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Response from 00esa, Manager at Extended Stay America - Las Vegas - Valley View
Responded 28 Apr 2018
Angela, it was a pleasure having you as our guest at Extended Stay America. We are glad you like many aspects of our hotel, but we are sorry for not meeting some of your expectations. We will certainly share your concerns with our team to make further improvements. Thanks for your review, and we hope to welcome you back soon. Sincerely, Hotel Management
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Bed
I've never felt so save in my life, like shutting the bedroom door, and having your smoke detect
Bedroom tv
Bathroom/sink
Closet
Previous
Is there a place to cook barbeques? Is it ok to cook and eat poolside? Does studio also have kitchen? THANK YOU
yes it does you can cook inside but they dont provide the pots and pans.
0 votes
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"The rooms are very clean and spacious, I stayed in a King size suite and my living room had also a very comfortable pull out couch. I felt like home here. Very safe. I will definitely come back."
"go to another hotel"
"try another hotel"
"This place is terrible."
"Not enough staff to take care the issues, house keeping services are not prompt."
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PRICE RANGE
US$ 84 - US$ 207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica las vegas - valley view hotel las vegasextended stay america las vegasextended stay las vegas
LOCATION
United StatesNevadaLas Vegas
NUMBER OF ROOMS
1
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