When you stay in at Cesar properties and are paying $52 a night resort fees you expect top of the line internet connection, able to relax after a long day at work at the swimming pool. Well that's not going to happen!!!! Internet is very shotty, alway down, pool closes at 5:00 pm. When confronted staff, resort fees does not cover pool access, it's for Gym privileges that no one knows they have one. Airbnbs are the new way to go!!!! Never again!!!!!!
Excellent service from all. Clean hotel. Room was phenomenal. Shower and beds. They rock. Stay here cannot beat it. Highly recommend. Lots of food choices. Carry out delivery available. Staff very helpful. Even have tallvehicle parking.
There was only two or three staff checking people into rooms. Our room was not cleaned on a daily basis as asked and when we asked where a local walk-in medical clinic was we were told to Google it. There is no one around to ask anything and trying to get a drink in the casino takes forever as there’s no staff. Very poor service and prices are ridiculous. You only get treated well if you are diamond or seven star; the rest of us don’t seem to matter. We always stay at Caesars but our next vacation will be staying elsewhere
Arrived to room 3284, couch area smelled like vomit. Carpet was disgusting dirty. The restroom floor where toilet is, was yellow. The chairs were meant to be ivory but were brownish dirty. Couch smelled like vomit, carpet smelled like vomit. Caesar’s seriously, clean it up! Such a disgusting experience and left. Encore was excellent!
Bathroom was filthy in our room, light and faucets broken, sewer smell in hallways on first floor that made many people gag and overpriced buffet out of many foods and a menu that didn’t add breakfast items for a.m. . We expected better from this place. It is supposed to be the crown jewel of the strip but has decayed in quality quite a bit. Save your money for other hotels that provide a better value
Room 5759. No wifi in room. Big problem as I was counting on being able to work from my room. Day 1: 40 minutes on the phone with their IT team. Failed. Day 2: Front desk said they would have Engineering look at it. Failed. Day 3. Richard from Facilities very helpful and patient. Got it working. Next morning. Failed again. Front desk manager offered me $50 credit for food/drinks which was USELESS for me on my company expense account; nothing for my personal inconvenience. Otherwise, the room was clean and comfortable. Staff was friendly
WiFi always disconnect, no display of daily car fees. I paid $79 for four days they double charged for taxes they tried to up sell at check in and pay more for early check in $22 charged to my card for use of coffee pod. The list goes on
Check in - hectic, included one surly valet and one very helpful valet. Everything costs extra now - valet parking, pool, etc., so what’s the resort fee ($50/day) buy me? Valet parking fee is $50/day - confusion if it’s charged on hotel bill or paid daily at valet services (we were told different answers by different staff). Having said all that we loved our suite and enjoyed the restaurants very much. Self check out kiosks worked well.
Once again they placed us in Julius tower without a view, as a Diamond Plus member, we should be in a better room, inside the room is average, you can't use the fridge because it's filled with their purchase junk, if a family travelling where would they leave their kids food?
This hotel is awful. 1) there’s limited signage so frequently you have no idea where anything is. When you stop and ask staff members for directions, they’re incredibly rude. 2) the furnishings in the actual rooms were old, scuffed, and dirty (including several questionable stains on the floor). 3) could not get my sink to stop running all night long. 4) they started construction at 7 f’ing 30 in the morning - called the front desk to ask whether there was SUPPOSED to be drilling next door, was told that this is a normal time to start construction. Yes, I suppose it is but if you KNOW that for a fact, WHY IN GOD’S NAME WOULD YOU PUT YOUR CLIENTELE RIGHT NEXT DOOR?! Honestly, stay somewhere else - your money will be better spent.