We had the pleasure of staying at the Palazzo in May 2022. With a child in tow, we were looking to stay at a more quiet, less rowdy hotel while still being on prime location on the strip in a well-appointed property (shopping, dining, etc.). The Palazzo delivered on this and much more. The Palazzo and Venetian are connected both physically and through ownership and management. Per their website, the Venetian is described as "The Bustling Epicenter" and the Palazzo as "Luxury Beyond Measure." This review aims to address a number of recurring issues discussed in other reviews as well as offer up other tips: 1. The View and Noise: There are some of reviews that describe being assigned a room on a low floor, with no view other than of walls or machinery and on a related issue, being subjected to the very loud music from the swimming pool area. Having read this we decided to pay the additional premium for a room with "Strip View", which we felt would more or less guarantee a higher floor although I do use the term "guarantee" rather lightly. We didn’t want to try the “$20 bill trick” because that’s even less of a guarantee. Also, don't count on your IHG or any other hotel/airline/etc membership statuses getting you any upgrades. Too many reviewers on here saying that their "XYZ Elite Status, etc." meant nothing and I believe it. At the end of the day, from the hotel's perspective there's a big difference between paying for something vs. giving something away based on any perceived status you might have. With that said, we ended up on the 41st floor with a room facing the Mirage, Treasure Island, and if you look hard enough, Caesar’s Palace. Our room was room #41-718 to be exact and I've included a photo of the building layout plan that is posted on the room door so you can what our view looked like from that part of the building. With the pool immediately 41 floors below us, we were STILL able to hear the music from the pool, though faintly. In other words, you could hear it if standing at the window but not if you were in the bathroom. So I can’t imagine how loud the music must be on say, floors 1 through 10, or even 20. After seeing the view and hearing the music we were very glad to have spent the extra money on the room upgrade (and as a result, re-prioritizing our other trip expenses). I will add though, that the sound insulation between rooms seems very good. On one occasion when returning to our room, we saw that our neighbor’s room door was open and there was loud music playing. However, once we got into our room and shut our door we couldn’t hear the music. 2. Checking In: I read about long lines and poor service at check in. We managed to avoid this by checking in online. A day or two prior to our check in time/date we were sent text message offering for us to check in online. You click the link in the message to download a hotel key app. You conform your identity by taking a picture of your driver license and also taking a selfie picture. A few hours before your arrival we recieved an email with our room number. Once you get to the hotel you simply use the app to go through security before the room elevators, go to your floor/room and use the app to unlock the door. It was incredibly smooth and easy. From start to finish we did not need to visit the front desk or speak with anyone to check in or check out. I read some reviews pointing out the rudeness or indifference of front desk staff. By checking in online via your phone or computer you completely avoid this. Checking out was just easy. All done on the phone app. 3. Parking Garage: We drove into Vegas and I was concerned about the 7’ height clearance of the garage. We have a Yakima cargo box attached to the top of our 2018 Honda CR-V and we had no problem fitting under the 7’ height clearance, though it did look like it was very tight fit. There were plenty of spaces in the garage though, as you can expect, spots closest to the elevators were usually taken. Because the garage is free and open to the public you can come and go as you please. 4. From Garage to Room: Park closer to the entrance marked “CASINO”. There you will take the elevator to either the Casino level or Canal Shops level. Regradless of which level you get off on, you will then need to switch to the room elevators to get to your room. There is a security check just before the room elevators where you either have your room card key scanned or your phone with app opened. If you check in as we did (described in No. 2 above) your trip from the car to your room will be very short and you will not need to go to the front desk (which would require you make your way across the casino floor with luggage in tow). As you can see, much of your movement will be vertical by way of elevators, rather than across large spaces. If you have a lot of luggage or are traveling with children and have strollers and other gear with you, this trip from the car to your room should be relatively easy IF you do not need to check in at the front desk. 5. The Room: In our case, the room looked every bit as spacious and elegant as the hotel photos. We did not find any major cleanliness or maintenance issues. The controls for the window shades, however, are every bit as difficult and confusing to operate as other reviewers have noted. There is also no other way to manually open them. TV remote control response is very slow too. Just remember, both the Palazzo and Venetian are all suites so the rooms are the same size. Your upgrades would be for certain views. There is a mini refrigerator but everything in it is attached to a sensor so that if you move it you will be charge its cost regardless of whether you actually use it or put it back or not. Same for the snack tray. One thing we noticed was that every day, along with the typical housekeeping carts/staff, we also saw maintenance carts/staff along with them, complete with paints, etc., I’m assuming to repair any damages to rooms. This may explain why the room was in such good condition. The included bathrobes were surprisingly high quality. We also declined housekeeping service all three nights of our stay. 6. Room Service: We ordered room service one of the nights. Good service over the phone with placing the order. They gave me an estimated delivery time of 45 minutes but it ended up being less than half of that. Since some in our party were sleeping, I asked them not to set up the food for us on the table but to just leave the cart in the foyer area and we can tend to it ourselves. Staff were very professional. Food arrived warm/fresh. However, they could speed up the collection of dirty plates/carts. We noticed that many carts/trays left out in the halls often took up to half a day or more to be collected. 7. The Property: One of the reasons we chose the Venetian/Palazzo property is because of the size and aesthetics of its shopping center and common areas. We found the recreation of Venice, Italy to be quite fun (though that may not be everyone’s tastes) and it does offer a creative diversion from the typical malls and casinos of Vegas. We had some of our meals at the Italian restaurants on the square and found them to be very good. However, be advised though that exiting the property out to the streets and turning left down the strip (towards Harrah's, Paris, etc.) you will encounter some very seedy street life, day or night. In summary, if you plan to be in your room a lot or are a very light sleeper, or require any special accomodations, etc., do 1.) spend the extra for a better room and avoid the bad views and loud music 2.) book directly with Palazzo/Venetian (on phone or via website) 3.) use the keyless/contactless check-in procedure and avoid long trips to and long waits at the front desk 4.) brace yourselves for high prices (it's Vegas afterall) 5.) Study the photos and reviews here and know what you are getting and not getting in advance (i.e. no coffee maker in room, no free water, mini-fridge can't be used to store your own things, daily resort fees, etc.) 6.) Be ready to be flexible because your reservation comes with a ton of fine print, usually to the benefit of the hotel.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.