I am now a Hilton customer for many, many years, including being a Hilton Honors member. I had never experienced such dirtiness in the room/suite as in the Hilton Grand Vacations Club on the Las Vegas Strip. The furniture was not clean (quite dusty), but the shower in the bathroom topped it (see photo). On the second day, I specifically ordered a room cleaning service, but afterward, the bathroom/shower was still not clean. I doubt whoever was supposed to do this did more than change the towels.
Great place to stay in Vegas. Some things you should know up front. There is no gambling at the hotel, nor smoking. This leads to a more family-oriented hotel. You will not find loud DJs with massive, 21+ pool parties, with people falling down drunk. This is a major benefit. If you are coming to vegas looking for the party hotel, this is not the place to stay. Hilton Grand Vacations has some wonderful amenities. First, the rooms. If you get a one bedroom or larger, expect a full kitchen, including a washer and dryer. A wonderful benefit if you plan to visit anywhere and don't line the lingering smell of smoke on your clothes (a hazard visiting any casino in Las Vegas). The Studios are more like a large hotel room, but you won't be disappointed. The pool area is large, with quite a bit of seating. There are lots of plants and trees which help keep it a bit cooler in the hot desert. There are numerous hot tubs, as well. The bar/poolside restaurant has a smaller menu, but more than enough to choose from for a meal. They have grills available for you if you want to cook outside. I found the staff to be very helpful, including checking in with me using texts. I appreciated they followed up on any needs, such as needing more shampoo or dishwasher pods. If you plan a longer stay, we used Amazon Fresh to deliver food to cook. We have also used Vons in the past. Both are great options if you want to avoid expensive restaurants on the strip. Finally, the hotel is located a bit away from other hotels on the strip, except for the Sahara, Strat, Circus Circus, and Resort World. This is actually a good thing. When you try and catch a bus, there is always room. Also, the interstate entrance is close so you can quickly get where you need to go when you want.…
My family and I went to Vegas for Thanksgiving. Katrina was very professional and courteous during our check in. She provided me with Al required information for the HGV and provided additional information I requested. Hotel is a great location and provides access to the entire strip. Room was perfect for the six of us and provided all necessities. We utilized the internet and marketplace downstairs once. Awesome experience at a fair price.
The resort was great. Very clean rooms. The only negative was the resort fees. Nearly $300 for a 4 night stay. I am a timeshare owner at this resort and still had to pay the resort fees. We stayed 4 nights and we never got our room cleaned or serviced.
While at the Hilton Vacation Club in Las Vegas, we bought a return package for $1795. BWARE! I have been on hold for four days trying to book a reservation. After 30 minutes the music on hold simply stops! Trying to call around is just a circular trip back to the non answered reservation line. I have been a Marriott owner for 20 years. This is the WORST customer service in travel. You have been warned!
A great stay. Room was great. Sometimes as owners we don't get the nicest rooms. We got a great room here. We will be back as we go to Vegas for shows frequently and are planning another. The hotel is easy to navigate around.
This is not a typical RCI Gold Crown resort. The room was large and quiet and the bed and pillows were comfortable. They advertise that there is a restaurant on property. There is not. They have very limited, high priced breakfast options in to go containers and pizza can be ordered for lunch/dinner but that’s the extent of the restaurant. The shower door leaked water all over the floor every time we showered. We will explore other options if we visit Las Vegas again.
This property is on the edge of the strip, near the Sahara and Circus Circus. I visited on business, so everything I needed was within walking distance. The gym was great, the rooms were pretty generous and the staff was first class. Only small complaint is the property was under construction just above my room. There was constant Jack Hammer noise through the early evening. Also caused a slight plumbing issue in my room.
We are just checking out now after four nights in a studio (king) suite. Our stay was quiet, clean, and comfortable. The $25 a night resort fee includes two free waters each day plus daily housekeeping. Our room had a kitchenette with a decent-sized (and cold!) fridge, microwave, coffee pot, dishes/cutlery, and sink. The room had excellent air flow and a safe that could hold a laptop. There is a marketplace in the lobby to purchase anything you need and free self-serve laundry facilities. The resort is not right in the thick of the Strip, so visitors may walk a fair distance. Another transportation option is to ride the Deuce bus which goes up and down the Strip; there is a bus stop in the front of the resort so this is very do-able. We ended up taking taxis from one resort to another which worked well for us. The pool looks great but it was too cool during our stay to use it. The resort is within walking distance to the Fashion Show Mall. I would easily stay here again.…
Room was infested with bed bugs! I had to leave all of my belongings in the room until they were able to send it out for cleaning, which was the next morning. I was only there for a couple of nights. I didn't receive my items back until 7pm the next evening. Ruined my entire trip. Looks are misleading, obviously their cleaning isn't thorough enough.