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Great grounds and pool area. Also, great location. The rooms however are in desperate need of an upgrade.
This was my first experience at a JW Marriott and I expected much more from one of the brands signature hotels (full disclosure - we did receive...More
Thank A TripAdvisor Member
Response from Anthony C, Manager at JW Marriott Las Vegas Resort & SpaResponded yesterday
Thank you for the nice commentary! I will review the challenges you mentioned and I am sorry that we left you with frustration pertaining to your stay.
I’ve stayed in quite a few JWs, this one just not up to brand standards.
Staff is atrocious. The lobby staff is not on point. The girl who checked me in wrote down the wrong room number, sent me up to the 6th floor (not...More
Response from Anthony C, Manager at JW Marriott Las Vegas Resort & SpaResponded 5 days ago
Thank you for the feedback about your stay experience, not the best of times while staying with us - I am sorry for how the arrival process played out. The service interactions and proper lack of an apology is disappointing to me as well; your...More
Hotel is very nice, but getting a bit dated.
- Mini Suite was HUGE
- 2nd handicap accessable shower and bathroom
- Very comfortable room
- Front desk very nice
- Wheel chairs available (wife had sprained ankle prior to arrival)
Vegas is an easy getaway for our location as we can drive, or fly with very inexpensive fares. However, we do not necessarily love the Vegas strip environment all the time. A little goes a long way.
Staying at the JW was an exceptional location!...More
Wonderful experience. Most definitely will visit again. My family felt very relaxed and enjoyed all the addminitiess that was offered. The staff was very helpful for information on getting around town.