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The location and are OK for an off Strip hotel. It's actually close to a Monorail station and a short walk from the Strip.
My problem with this hotel started with the check-in process. I had made notes that I would arrive at 11pm, certainly...More
Response from Nina D, Guest Experience at The Westin Las Vegas Hotel & SpaResponded yesterday
Thank you for taking the time to share your review. While we are pleased to hear you enjoyed our location and amenities, it is disappointing to hear about your arrival experience. We would like to extend our sincere apologies for the inconveniences you encountered....More
I ventured a few times off of the Strip, but none of the alternatives were this close to the Strip and this comfortable.
It is a comparably smaller property vs the Strip hotels, so very fast check-in, check-out process. Parking lot is very close to...More
1 Thank Met789
Response from Nina D, Guest Experience at The Westin Las Vegas Hotel & SpaResponded 2 weeks ago
We are delighted to hear about your recent stay with us and really appreciate your feedback. While we know there are many options to choose from, we are thankful you chose our property and that your stay exceeded your expectations. We are looking forward...More
I stayed here on my first trip to Las Vegas. I was disappointed in the view, which was of a parking lot/abandoned buildings. The hotel is quite close to all the casinos, however. The room design was extremely dated, but the bed/bathroom were comfortable and...More
Response from Nina D, Guest Experience at The Westin Las Vegas Hotel & SpaResponded 2 days ago
Thank you for taking the time to write a review about your recent stay with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve the guest experience. We appreciate you staying...More
Albert at the front desk is amazing, and he saved the day during Christmas. My family of five stayed there, and there were, unfortunately, a number of problems during our stay. Though some of the issues were seemingly external to the hotel, including there no...More
I just spent two nights at this hotel and will not return. I have stayed at Westin hotels all over the country and this was the worst. Firstly, very dated property. I was told two queen beds in the room and that four could fit...More
1 Thank fredmon624
Response from Nina D, Guest Experience at The Westin Las Vegas Hotel & SpaResponded 1 week ago
fredmon624, We appreciate you staying with us and sharing your experience. We truly regret that your accommodations fell short of fully meeting and exceeding your expectations. We sincerely apologize for any inconvenience and will continue to reevaluate our shortcomings to improve our guest experience. Your...More