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Holiday Inn Missoula Downtown

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Holiday Inn Missoula Downtown
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463 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Missoula Downtown
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Showing 453: English reviews
Reviewed 3 November 2014

I have to agree with a previous review that this hotel has gone downhill. The customer service from my recent visit this last weekend was horrible. The young blond lady at the front desk was rude and unhelpful. The hotel has nice interior but is over priced and charging $10 for sub par breakfast should be a crime! The rooms...

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Helpful?
Thank Cody K
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Cody K, Thank you for taking the time to write a review. I sincerely apologize that your experience with us was less than exceptional. Guest feedback is very important to us as it allows us to ensure that we are meeting our guests' needs and the opportunity to adjust as needed. If you are willing, please contact me by...

Castle Rock, Colorado
Reviewed 31 October 2014

I really like the location of the hotel but I don't think it's worth the price. The room was decent. Bed was comfortable. The tub was filthy. Excellent workout facility. I decided to try out the hot tub and it wasn't even hot. The bar/restaurant in the hotel is pretty decent.

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Helpful?
Thank Chaser2626
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Chaser2626, Thank you for providing feedback in regards to your recent stay with us! I sincerely apologize that your experience was less than exceptional. We take guest feedback seriously as it allows us the opportunity to ensure that we are meeting our guests' expectations. I have provided your feedback to the appropriate people. If there is any additional feedback...

Reviewed 29 October 2014

The room smelled stale and musty. The carpet was dirty and there was hair in the bathroom sink. I pulled back the covers of the bed and there was black hair on the pillows and sheets. I slept on top of the sheets and I am grateful I brought my own bedding. I would have had a nice view of...

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Helpful?
2Thank cyndaf21
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Cyndaf21, Thank you for taking the time to write a review in regards to your recent stay with us! I sincerely apologize for the condition of your room. We always strive for our guests to have a comfortable stay in an immaculate room and it is distressing to hear of your experience. If you’re willing, please contact me by...

Reviewed 21 October 2014

I've stayed at this hotel many times in the past 10 years, but hadn't stayed there for about a year. In the past I have always been extremely satisfied with the customer service and quality of accomodations offered at this location. The staff was very friendly and made you feel welcome. This past weekend, however, I was disappointed almost across...

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Helpful?
1Thank colleeno684
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Colleeno684, Thank you for your review! I sincerely apologize that your stay with us was less than exceptional. If you are willing, please contact me by calling 406.721.8550 and asking for Amanda. I would love the opportunity to show you that our guests' comfort and experience still comes first. I look forward to hearing from you soon! Sincerely, Amanda...

Siem Reap
Reviewed 7 October 2014

I had a great time staying in Holiday Inn. All staffs are so friendly and helpful. It is in the center of Missoula and it is easy to get to wherever you want to by walking, close to nice restaurants and shopping center. They are also providing free shuttle van to shopping centers or any far restaurants you wish to...

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Helpful?
Thank angkorwalkers
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Angkorwalkers, Thank you for your wonderful 5-star review of your stay at the Holiday Inn Missoula Downtown! I am glad to hear our centralized location near the Clark Fork River made your stay convenient. I hope we get to see you in the future! Sincerely, Amanda B. Guest Services Manager

Reviewed 6 October 2014

Spent 21 nights in the USA in a different hotel every night. Some were excellent, some a bit down at heel but most perfectly acceptable. This hotel was slightly dated but I could not fault the staff especially the waitress who served us in the restaurant. Her name was Tatiana and they don't come much nicer, so friendly and helpful...

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Helpful?
Thank Linda B
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Linda B, Thank you for your wonderful review! We take pride in the service that our team offers, especially Tatiana. I will be sure to pass along your kind words. I hope that you had safe travels and that you stay with us again should you be in Missoula again! Sincerely, Amanda B. Guest Services Manager

Tacoma, Washington
Reviewed 3 October 2014

Last trip to Missoula we stayed out of town-never again. The Holiday Inn Missoula Downtown is wonderful. Park the car and never have to use it again. One block to main streets of town and all the local shops, restaurants, galleries, movies, river walk and parks. The staff could not be nicer. Their vans will take you anywhere within 7...

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Helpful?
Thank Jerry2120
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Jerry2120, Thank you for your 5-star review in regards to your recent stay at the Holiday Inn Missoula Downtown! I am very pleased that you found our rooms and our services wonderful! I appreciate your detailed feedback and I hope you are able to visit us again! Sincerely, Amanda B. Guest Services Manager

Watford City, North Dakota
Reviewed 29 September 2014

Rooms were clean and nice. Hotel staff including front desk, janitorial and bar staff all very friendly. Decor outside of room dated (worn out torn chairs) but no big deal. Great location along the river walking distance to bars, restaurants and other downtown attractions. Air conditioner in room was a little noisy but didn't totally ruin our sleep. Food in...

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Helpful?
Thank Todd J
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Todd J, Thank you for the review of your stay with us at the Holiday Inn Missoula Downtown! It sounds like you enjoyed our great, centralized location in downtown Missoula. I really appreciate your feedback and we hope to see you again! Sincerely, Amanda B. Guest Services Manager

denver
Reviewed 23 September 2014 via mobile

Get your price through a discount booking company. Saved about $40. Nice big room with a couch. I almost couldn't jump from the bed to the couch and back. In room exercise, you know...ask for outside facing room to see the river and mountains. Inside rooms you can watch the funny people stumble out of the bar. Pleasent place to...

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Helpful?
Thank TreysTravels
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear TreysTravels, Thank you for your great review in regards to your stay with us at the Holiday Inn Missoula Downtown! We really appreciate your feedback and I am pleased to hear that you enjoyed your room as well as centralized downtown location on the river. We look forward to your next stay! Sincerely, Amanda B. Guest Services Manager

Seattle, Washington
Reviewed 16 September 2014

I stayed here one night on business, it was perfectly suited for the purpose and a good value. The front desk staff was friendly and reservations accurate. Nothing out of order with the hotel iteself and it was clean; just sort-of lack luster.

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Helpful?
Thank SuretyPro
IHGCare, Guest Relations Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Rich C, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Missoula Downtown is located in the heart of Missoula, Montana, nestled against the scenic Clark Fork River. We offer superior hotel rooms & suites for guests, whether you are in Missoula on business, a family vacation or for a special occasion. Enjoy an extensive list of fabulous hotel services, from our indoor pool, hot tub and sauna, to a cutting-edge fitness center and full-service business center. Brooks & Browns Bar & Grill, our on-site restaurant and lounge, is a destination hot-spot for guests and locals alike.Are you planning a wedding, special event or business meeting in Missoula? Take advantage of our spacious meeting and event facilities and our expert services, including professional catering. For wedding parties, the Holiday Inn Missoula Downtown offers an exquisite atmosphere adjacent to the scenic Bess Reed Park, along with superior accommodations...perfect for the bride and groom and their guests!At the Holiday Inn Missoula Downtown, you’ll be close enough to participate in the most popular outdoor activities and exciting local events, no matter the season! You can walk or bike alongside the Clark Fork River, just a stone's throw from our back doors, or travel just a few minutes to the Blackfoot or Bitterroot Rivers for world-class fishing. Enjoy outstanding Montana hospitality, a perfect location and exceptionally comfortable accommodations at the Holiday Inn Missoula Downtown! ... more   less 

Additional Information about Holiday Inn Missoula Downtown

Address: 200 South Pattee Street, Missoula, MT 59802
Region: United States > Montana > Missoula
Price Range: ₹ 6,708 - ₹ 13,013 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Missoula Downtown 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Missoula Downtown At The Park Hotel Missoula
Missoula Holiday Inn
Hotel Style:
#14 Business Hotel in Missoula
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Missoula Downtown staff and other travellers.
3 questions
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Spokane, Washington
Manhattan, Montana, United States
over a year ago

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Questions? Get answers from Holiday Inn Missoula Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for river view”
 of 5 bubbles 124jenniferr, 2 Nov 2016 | Read review
“Check for mechanical noise in roof of yuor room before accepting it”
 of 5 bubbles Rjacjw, 4 Oct 2016 | Read review
“2nd floor is ground level, easy access to parking”
 of 5 bubbles 75DanielE75, 12 Sep 2016 | Read review
“Ask for an updated room.”
 of 5 bubbles KeyHoles, 29 Aug 2016 | Read review
“it was a very busy night in down when we were there thus a great deal of ambient noise, hard to make a recommendation”
 of 5 bubbles rogandrose, 8 Aug 2016 | Read review
5 of 5