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Welcome to DoubleTree by Hilton Helena Downtown, a contemporary hotel along the historic walking mall. Explore this scenic and charming area, just steps from top restaurants, shops, breweries, the Holter Museum of Art, Reeder’s Alley and Original Governor’s Mansion. Convenience meets comfort in our beautifully renovated hotel. Grab a warm DoubleTree chocolate chip cookie at check-in and settle into a modern guest room with complimentary WiFi, a 50-inch HDTV, DIRECTV® channels, a mini-fridge and Keurig® coffeemaker. You’ll love the views of lush mountainsides and historic downtown. Join us at Bella Roma restaurant – popular with locals and hotel guests alike – where the executive chef serves authentic Italian cuisine crafted from his upbringing in Rome. Cravings are always covered with drinks and snacks from our Made Market shop, open 24 hours. After a day of meetings or sightseeing, relax in the heated indoor pool and hot tub or re-energize in the fitness center.
All reviews holiday inn last chance gulch great location double tree front desk free shuttle to the airport hilton diamond members standard size pedestrian mall included in price restaurants and bars top floor within easy walking distance nice linens parking lot is check in was easy hotel is located
Upon checking in, I noticed several problems. First off, the mini fridge did not work. The temperature teetered between 45 to 50 degrees. Neither did the wifi. I had to call some tech support service and it stopped working a day later. Although the front...More
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 1 week ago
Thank you for your review. I greatly apologize about the inconvenience you experienced during your stay. I have reviewed your remarks with my staff and we are working to fixing the issues. Due to safety we do have to keep our balcony doors bolted. We...More
Of all the hotels under the Hilton Brand, Double Trees are usually my least favorite. However, this one was very nice. Check-in was easy and quick, with the added bonus of warm chocolate chip cookies. Parking was free and easily accessible. The "front" of the...More
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 6 October 2018
Thank you so much for the 5 star review! I am glad to hear your stay was exceptional and you were able to enjoy our lovely in-house breakfast buffet! We hope to see you again soon!
HORRIBLE- After a 3 day business trip, I discovered I had left a jacket and suit back in my room. I called 4 times and spoke with 3 different front desk staff explaining my situation.
All of which ensured me they would look into this...More
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 2 weeks ago
We apologize greatly for all of the confusion and frustration. I spoke with our housekeeping manager and she did attempt to call you back. If you could give myself or our General Manager a call at 406-443-2200 we will get this taken care...More
I never review a hotel while I am still in it because it gets awkward! The receptionist who greeted me when I got here was wonderful! Given a lot of info about town and what to check out. Got assigned my room and took the...More
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 3 weeks ago
Thank you for your review! I do greatly apologize about the incident you experienced during your stay, our elevator closest to our guest rooms are turned off every night around 8PM and turned on around 8AM the next morning. We are located in a historic...More
After a disaster of a night flying with Delta and not getting my luggage to me, this DoubleTree staff extended my checkout time since I checked-in so late. They have no idea how helpful it was. Thank you!
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Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 4 weeks ago
Thank you for the 5 star review! I am glad to hear your stay was wonderful and that our staff were able to help you out! We hope to see you again soon!