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DoubleTree by Hilton Helena Downtown

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Traveller (22)
Room & Suite (14)
Dining (4)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Welcome to DoubleTree by Hilton Helena Downtown, a contemporary hotel along the historic walking mall. Explore this scenic and charming area, just steps from top restaurants, shops, breweries, the Holter Museum of Art, Reeder’s Alley and Original Governor’s Mansion. Convenience meets comfort in our beautifully renovated hotel. Grab a warm DoubleTree chocolate chip cookie at check-in and settle into a modern guest room with complimentary WiFi, a 50-inch HDTV, DIRECTV® channels, a mini-fridge and Keurig® coffeemaker. You’ll love the views of lush mountainsides and historic downtown. Join us at Bella Roma restaurant – popular with locals and hotel guests alike – where the executive chef serves authentic Italian cuisine crafted from his upbringing in Rome. Cravings are always covered with drinks and snacks from our Made Market shop, open 24 hours. After a day of meetings or sightseeing, relax in the heated indoor pool and hot tub or re-energize in the fitness center.
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Property amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Wheelchair Access
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Great View
Centrally Located
HOTEL CLASS
Hotel links
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Special Offer:Ultimate Escape
Hotel deals
Reviews (199)
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196 results
Traveller rating
72
72
35
8
9
Traveller type
Time of year
LanguageEnglish
72
72
35
8
9
Show reviews that mention
All reviews holiday inn last chance gulch great location double tree front desk free shuttle to the airport hilton diamond members standard size pedestrian mall included in price restaurants and bars top floor within easy walking distance nice linens parking lot is check in was easy hotel is located
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1 - 5 of 196 reviews
Reviewed 1 week ago

Upon checking in, I noticed several problems. First off, the mini fridge did not work. The temperature teetered between 45 to 50 degrees. Neither did the wifi. I had to call some tech support service and it stopped working a day later. Although the front...More

Thank Trail55376567412
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 1 week ago

Thank you for your review. I greatly apologize about the inconvenience you experienced during your stay. I have reviewed your remarks with my staff and we are working to fixing the issues. Due to safety we do have to keep our balcony doors bolted. We...More

Hotel's Favourite
Reviewed 4 October 2018

Of all the hotels under the Hilton Brand, Double Trees are usually my least favorite. However, this one was very nice. Check-in was easy and quick, with the added bonus of warm chocolate chip cookies. Parking was free and easily accessible. The "front" of the...More

Thank Dina0827
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 6 October 2018

Thank you so much for the 5 star review! I am glad to hear your stay was exceptional and you were able to enjoy our lovely in-house breakfast buffet! We hope to see you again soon!

Reviewed 2 weeks ago via mobile

HORRIBLE- After a 3 day business trip, I discovered I had left a jacket and suit back in my room. I called 4 times and spoke with 3 different front desk staff explaining my situation. All of which ensured me they would look into this...More

Thank MountainManAIA
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 2 weeks ago

Dear MountainManAIA, We apologize greatly for all of the confusion and frustration. I spoke with our housekeeping manager and she did attempt to call you back. If you could give myself or our General Manager a call at 406-443-2200 we will get this taken care...More

Reviewed 3 weeks ago via mobile

I never review a hotel while I am still in it because it gets awkward! The receptionist who greeted me when I got here was wonderful! Given a lot of info about town and what to check out. Got assigned my room and took the...More

Thank karengN9891HI
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 3 weeks ago

Thank you for your review! I do greatly apologize about the incident you experienced during your stay, our elevator closest to our guest rooms are turned off every night around 8PM and turned on around 8AM the next morning. We are located in a historic...More

Reviewed 4 weeks ago

After a disaster of a night flying with Delta and not getting my luggage to me, this DoubleTree staff extended my checkout time since I checked-in so late. They have no idea how helpful it was. Thank you!

Review collected in partnership with DoubleTree by Hilton
Thank ambervalenzuela
Response from BeckyH2622, Front Office Manager at DoubleTree by Hilton Helena DowntownResponded 4 weeks ago

Thank you for the 5 star review! I am glad to hear your stay was wonderful and that our staff were able to help you out! We hope to see you again soon!

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Questions & Answers
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474donaldm
27 April 2017|
Answer
Response from Denise T | Property representative |
We are closed for a remodel and are scheduled to reopen around the first of July. When we reopen we will no longer accept pets. Service animals only. Thank You
0
Votes
Room Tips
"might try to get a higher floor room (street noise)"
Kenji56
24 Sep 2018
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"Room on a high floor overlooking the pedestrian mall"
SuzannePC
12 Sep 2018
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"Request a room that doesn't face the AC vents as they are noisy"
Italiana58
18 Jul 2018
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"Outdoor activities, fantastic fishing trip"
joepus3
17 Jun 2018
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PRICE RANGE
US$ 108 - US$ 159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn helena hotel helenapark plaza helenapark plaza hotel helenahelena park plaza
LOCATION
United StatesMontanaHelena
NUMBER OF ROOMS
71
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