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Holiday Inn Express & Suites Helena

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Traveller (26)
Room & Suite (38)
Pool & Beach (4)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Wheelchair Access
Breakfast included
Meeting Rooms
Hot Tub
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Heated pool
Indoor pool
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Annual Sale
Hotel deals
Location
Full view
38Car recommended
Grade: 38 out of 100
35Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Reviews & more
214Reviews
73Photos
1Q+A
33Room tips
Traveller rating
  • 128
  • 63
  • 10
  • 9
  • 4
Time of year
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Language
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  • English
Show reviews that mention
Very nice hotel! The room was comfortable and clean. The lobby and furnishings very inviting. The breakfast is good with many choices. Easy walk to shopping and restaurants. Very happy with our choice.
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Response from Rosemary C, General Manager at Holiday Inn Express & Suites Helena
Responded 11 Oct 2018
Thank you for taking the time to review your recent stay with us. We are pleased you found our hotel comfortable and clean with a good breakfast and a good choice for you. Thank you for choosing to stay with us, we appreciate you. Rosemary & Team
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We had a wonderful stay here. The staff was friendly and helpful, the room was spacious and clean and the breakfast had great options. The location was fantastic. It is not far off the interstate and near food, gas and shopping options. In fact, there is a Buffalo Wild Wings just
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Response from Rosemary C, General Manager at Holiday Inn Express & Suites Helena
Responded 20 Sep 2018
Thank you for choosing to stay at our hotel we are pleased your stay was good for you. Our aim is to provide clean comfortable rooms for our guests and we are glad we did not disappoint you. Thank you we appreciate you. Rosemary & Team
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All public spaces and rooms are clean and well maintained. Employees are polite and helpful. The room is lacking a closet but is clean initially and they do a good job daily to keep it like this. Breakfast is classic hotel breakfast, tastes pretty good. It can get busy at times,
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This is an attractive hotel that is very near extensive shopping and dining options. The room is good sized and the hotel is quiet. There is ample parking.The breakfast was about average. My only negative is at this price point it would be expected the room would have a mini frid
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This is an older place with very dark, unpleasant frontier decor. The room was fine, the breakfast was poor and the staff appeared unskilled and uninterested in satisfying the customer. The breakfast was not serviced well, the waffle machine was broken, the bread was old and the
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Response from Rosemary C, General Manager at Holiday Inn Express & Suites Helena
Responded 24 Jul 2018
We sincerely apologize for the experience you had on a recent stay with us. Our breakfast is usually very well received by our guests who enjoy hot food and a good variety of choices. Our Cinnabon rolls are discarded after 30 minutes and fresh ones placed out. Our staff are experienced and trained and we will take your feedback as a learning experience for further training so we can improve. We have ice machines on the 1st and 2nd floors and will certainly look into the fact you say were not working, I do know that we when we clean the ice machines each one will be out of service for approximately half an hour. Our room service runs from 8:30am until approximately 3:00pm depending on how busy we are. We do not go into any rooms that have a "do not disturb" sign placed on the door we do not knock on doors to find out if you want service. The rooms are checked frequently throughout the day incase the sign is taken down so they can refresh the room. Our housekeepers will leave when rooms are ready and a letter delivered to explain a do not disturb was on the door if this was the case. Once again we apologize you were disappointed by your stay and hope that you will try to give us another chance to improve. Our hotel is 7 years old and we are complimented upon its appearance and upkeep by guests on a daily basis who also travel extensively. Thank you for your feedback. Rosemary & Team
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I see that TripAdvisor lists your hotel when sorting under the "Pet Friendly" amenity option, but your website Amenities tab (details) shows that only "Service Animals" are allowed. Could you please clarify your pet policy? Does your hotel offer dog friendly rooms for non-service dogs? I love your hotel and its location, but will be traveling with our family dog in the near future. Thank you.
I'm sorry we are pet free so unfortunately we would not be able to accommodate your pet. There are a couple of hotels that do accommodate pets however if you call us we could give you the names and numbers of those hotels that would provide this service. Rosemary General Manager
0 votes
"ask for top floor away from ice machine & elevator"
"2nd floor above pool."
"As far as I am concerned I do not think there is a noisy room"
"I always request an upper room when I travel."
"If you want total quiet, the third, top floor might be best. We were on the second floor and one night we could hear folks above us."
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PRICE RANGE
US$ 96 - US$ 152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites helena hotel helenaholiday inn express and suites helena
LOCATION
United StatesMontanaHelena
NUMBER OF ROOMS
87
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