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Holiday Inn Great Falls

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Holiday Inn Great Falls
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323 Reviews from our TripAdvisor Community

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Showing 317: English reviews
Edmonton, Canada
Reviewed 2 weeks ago via mobile

We've stayed here a few times during family trips from Alberta, but this hotel's cleanliness and age are a strong deterrent. Last time we stayed, we found a dental retainer in the room, this time...a chicken salad sandwich in the microwave. We would've complained but we complained last time and were told that our account had been credited for free...

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Helpful?
Thank JGlobe
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, Thank you for your recent business, as well as your review. We were sorry to hear that your stay did not meet your expectations. We are very pleased to inform you that our hotel will soon be undergoing several renovations, and we wish to assure you that we will always do our very best to meet the...

Chicago, Illinois
Reviewed 4 weeks ago via mobile

Stayed for the night before heading back to the airport for a flight later today. I have stayed here a few times and it just is not the best place to stay. The hotel is in need of a major facelift sine it is certainly dating itself. This is an old building and the décor certainly reflects it. I certainly...

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Helpful?
Thank Bruce G
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, Thank you for your recent business and your review. I am happy to inform you that our hotel will soon be undergoing several renovations, and feel confident that these upcoming changes will make great strides toward restoring the zing and appeal of our great hotel. We thank you for taking the time to offer us your helpful...

Henderson, Nevada
Reviewed 29 November 2016

We stayed overnight while traveling. The shuttle driver we very good. The hotel is decent, not as upscale as most Holiday Inns but for the price worth it. we stayed overnight while traveling so we were in and out. Breakfast in the attached restaurant was very good, service excellent, coffee not bad, could have been a hair stronger for me...

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Helpful?
Thank jonbeerotten
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, Thank you for your recent business and your kind review. We were very pleased to hear that your stay met your expectations. We are also pleased to inform you that our hotel will soon be undergoing several great room and facility renovations. We hope you will find all of our coming improvements satisfying and welcoming. Please continue...

Rochester, New York
Reviewed 26 November 2016

Nice room and amenities. Good Value. Easy access to shops, food, and airport on 5th. Avenue. Was better than other reviews indicate, they appear to be doing upgrades. New kitchen for restaurant for example.

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Helpful?
Thank Jim L
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, Thank you for your kind review. We were very pleased to hear that your stay met and exceeded your expectations. We are currently undergoing several renovations. We thank you for noticing and offering your kind review. Please feel free to offer any helpful advice, comments, or suggestions you might have following all future stays. Thank you again,...

Worland
Reviewed 2 November 2016 via mobile

This is an older Holiday Inn. Furniture and carpets are old and worn. Bed was ok. Good points were the desk and house keeping staff. Good job and friendly. Best part was the sports bar. Once again, great staff. Lots of TV' s and great drink specials. Would stay there again. Good price.

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Helpful?
Thank Dave B
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, Thank you for your helpful review. I am pleased to inform you that our hotel will soon be undergoing several renovations. We are very thankful for your kind comments concerning our staff. Our aim is ensure that every guest has the absolute best possible experience available. Please continue to offer your kind and helpful review points over...

Alberta
Reviewed 25 October 2016 via mobile

We have stayed in this hotel for about the last 5 years, at least once or twice a year. My friends and I do a ladies trip to great falls once a year and stay here. We like it because we can get a two room suite, there is a good lounge and it is close to the mall. However...

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Helpful?
Thank signgirl05
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Guest, I was sorry to hear your stay did not meet your expectations. We were very busy that weekend, but that doesn't excuse any dissatisfying services you may have received while here. We are currently in the middle of some staff changes in the lounge, and can honestly say that we fully expect to be moving in a positive...

Big Sky MT
Reviewed 8 October 2016

The room given us had just had it carpets shampooed. The odor was quite strong. Later in the evening when we took off our shoes, we realized the carpet was still wet! The room was right on the lobby, but surprisingly enough were not disturbed by the lobby noise. The acoustic insulation was excellent. Other than the odor and the...

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Helpful?
Thank snowalker
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, Thank you very much for your helpful feedback. I am sorry to hear that you were placed in a room with freshly shampooed carpets. Unfortunately, the night of your stay, our hotel was booked to capacity, which made a room change impossible. I hope the damp carpets weren't too much trouble, and thank you for the feedback,...

Great Falls, Montana
Reviewed 3 October 2016

We booked a suite (total of 2 rooms) for my daughters bday like we have for the past 4 years. First off the manager at the front desk needs to work on his customer service skills and make people feel welcome he was very rude and short with me from check right from check in. We checked into our room...

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Helpful?
2Thank bballmomof5
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Guest, I was sorry to hear that your recent stay did not meet your expectations. Unfortunately our hotel insurance policy does not permit non-staying guests to access or use our pool facility. I am sorry this was not adequately explained to you at the time of your reservation. Please continue to offer us your helpful feedback following future stays,...

Bryan, Texas
Reviewed 14 September 2016 via mobile

This Holiday Inn is an older Inn, in need of an update. All rooms open into a large atrium. Even with the open concept, our room was quiet. Furniture was worn and weathered, but the beds were comfortable; plenty of hot water with great shower head, and the room appeared clean. Adequate self parking. It was simply an 'OK' place...

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Helpful?
Thank Eliza52
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, On behalf of the hotel, I'd like to thank you for your business. I was happy to hear that your stay was pleasant. As for the outdated furniture, our hotel will be undergoing renovation in the very near future. As for your experience in the restaurant, I was sorry to hear that things were less than satisfactory....

Chicago, Illinois
Reviewed 9 September 2016 via mobile

Stayed at this location for a few nights while working at Malmstrom AFB. Had a couple of maintenance issues with the room and had to make multiple requests to get the problems resolved. Should not have to do that. Due to my status with IHG I pretty much only stay at Holiday Inn locations. This property seems to be dating...

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Helpful?
Thank Bruce G
Nathan D, Manager at Holiday Inn Great Falls, responded to this review

Dear Valued Guest, On behalf of the hotel, I thank you for your review. I was sorry to hear the maintenance issues you faced over the course of your stay took a few calls to get resolved. Rest assured that any issues during future visits will be handled with due speed and care. Concerning needed renovations, our hotel is gearing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to the Holiday Inn Hotel Great Falls. In the heart of Great Falls, the Holiday Inn Hotel offers the best in Montana accommodations. While staying in this 168 room Lewis and Clark themed hotel, enjoy our free high speed 15 Mbps wireless Internet, a 7 story atrium with a 3 story hand-painted picturesque waterfall, larger than average sleeping rooms, and an indoor heated pool and hot tub. The Holiday Village Shopping Mall, easy access to the Missouri River and Rivers Edge Trail are some of Great Falls finest attractions within walking distance.This Great Falls hotel is conveniently located minutes from the Charles M. Russell Museum, Lewis and Clark Interpretive Center, Malmstrom Air Force Base, Great Falls International Airport, great shopping and fine dining. The onsite Portage Grill and Holiday Inn Lounge and Casino offer fine dining, a relaxing atmosphere, and Montana Style Gaming. Great Falls is your gateway to Glacier National Park and Yellowstone National Park and conveniently located two hours from the Canadian Border. Area Military Facilities include Malmstrom Air Force Base and Montana Air National Guard.Area Medical Centers include Benefis Hospital and Sletten Cancer Institute. Area businesses include D.A. Davidson, Burlington Northern Santa Fe, and Northwestern Energy. ... more   less 

Additional Information about Holiday Inn Great Falls

Address: 1100 5th St S, Great Falls, MT 59405-4361
Region: United States > Montana > Great Falls
Price Range: ₹ 6,144 - ₹ 10,103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Great Falls 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Holiday Inn Great Falls Hotel Great Falls
Great Falls Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Great Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i personally like higher up in any hotel.”
 of 5 bubbles jonbeerotten, 29 Nov 2016 | Read review
“Level two no tv”
 of 5 bubbles 696tammye, 3 Sep 2016 | Read review
“Don't get room on north side due to traffic noise. take ear plugs if you are a light sleeper, paper thin walls.”
 of 5 bubbles Powerjay, 29 Aug 2016 | Read review
“get one on the second or third floor. First is too noisy and rooms flood in the rain. Elevator is always broken so the lower the better”
 of 5 bubbles 447bretth, 14 Aug 2016 | Read review
“Find another hotel”
 of 5 bubbles MJ_831, 3 Aug 2016 | Read review
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