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Best Western Plus Kelly Inn & Suites

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Best Western Plus Kelly Inn & Suites
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777 Reviews from our TripAdvisor Community

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Showing 769: English reviews
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Great Falls, Montana
Reviewed 2 days ago NEWvia mobile

My husband and I stayed in Billings for the weekend. He booked a suite for us and wow! It was amazing! A huge bedroom with a king size bed (which was comfy), kitchenette, living room, giant bathroom with a walk in shower and jetted bathtub and tv, two sided fireplace (bathroom/living room), and an extra bathroom. We really enjoyed our...

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Helpful?
Thank RachelSpahr
Brooklyn, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

My wife and I are traveling West and had reserved a room here through a 3rd party site. We had an email confirmation for the room type I wanted and also a confirmation that they're pet friendly. We have a very well behaved little cat and it does complicate things a little to be certain that she can stay too....

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Helpful?
Thank suntourhank
About Hotel's Favourite Review
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

What kind comments! Our "world of technology" does not always work the way it should so we were happy to be able to offer you another room. Please know that we appreciated your patience and understanding as you had to wait for us to figure out the best solution. Guests like you are a pleasure to serve - we hope...

Livingston, Montana
Reviewed 5 days ago NEW

Great night's sleep. Pool/waterpark was fun, but crowded. Breakfast was good, but crowded. Not really much to write home about, especially for the price, but overall a good experience for a trip to Billings.

Review collected in partnership with Best Western
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Helpful?
Thank Christopher-Hook
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for taking the time to post your review of our hotel. While we always strive to exceed our customer's expectations we need to know what we can do to make our guest experience better. Your recent stay with us was one a very busy weekend, but we do hope you will visit us again and give us an...

Rozet, United States
Reviewed 2 weeks ago

The staff worked hard to make sure guests were well taken care of! The pool was AWESOME for young children! The hotel was very clean, and it was very open to pets. The breakfast was good and staff kept it clean and full. This is a great place to stay with your family!

Review collected in partnership with Best Western
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Helpful?
Thank Q3884TOemilyd
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for taking the time to post your gracious compliments to our staff. We sincerely appreciate knowing how much our guests enjoy our amenities (water playland, breakfast, etc.). Thank you, too, for commenting on the cleanliness of your room and our "four-legged" guest policy. We hope to see you again!

Great Falls, Montana
Reviewed 2 weeks ago

Really enjoyed our stay at the Best Western Plus – Kelly Inn & Suites. The hotel room and bathroom were very clean and comfortable. We enjoyed the awesome swimming pool, as well as the continental breakfast, including the fresh waffles. If you’re taking a family trip, consider staying at the Best Western Plus – Kelly Inn & Suites, you’ll be...

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Helpful?
Thank Granviaggiatori
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

We always appreciate knowing how much families enjoy our water playland with its two slides, dumping buckets, floating logs and Beaver basketball! Thank you for letting us know, too, that you found our breakfast bar selections enjoyable. Please visit us again soon!

Red Lodge, Montana
Reviewed 2 weeks ago

The staff was great and the suite we stayed in was very nice. They were also very pet friendly. I needed an early check in and a late check out, they were very accommodating to my request. The breakfast was ok, not the best, but it was good.

Review collected in partnership with Best Western
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Helpful?
Thank R6147OZlisaw
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Your comments about our accommodating service, pet friendly policy and suite are very much appreciated as our goal is to exceed our guests' expectations in every area. We continue to add selections and variety to our breakfast bar to better serve our customers. Please come back and visit us again whenever your travels bring you back to Billings.

mesa, United States
Reviewed 3 weeks ago

excellent hotel, clean rooms and helpful staff, breakfast area was clean and organized but crowded. pool area was also large and fun for the kids ages 5-12. location is great near by restaurants and gas stations. Also right off of the freeway.

Review collected in partnership with Best Western
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Thank oscargG7590NB
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for your kind comments about our cleanliness, customer service and fun water playland. We appreciate the time you took to let us know how we're doing and look forward to seeing you again!

Busby, Montana, United States
Reviewed 3 weeks ago

We enjoyed our stay, the desk clerks were very friendly and helpful. Although they were booked for the night, they were helping other travelers find hotels. The noise level was great, I know the motel was booked, but it was quiet during the night.

Review collected in partnership with Best Western
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Helpful?
Thank Roberta B
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

It's always our goal to welcome every guest with a warm smile even when serving many guests at one time. Thank you for commenting on our front desk representatives' customer service as they tried to find accommodations for weary travelers. We appreciate your comments and hope you will visit us again!

Lewistown, Montana
Reviewed 3 weeks ago

We had a cold shower. Our breakfast wasn't the freshest. Breakfast help is usually very pleasant to be around, but she wasn't her happy self. When I brought the cold shower to the front desk help, she said she would have it looked at. Last time I stayed there we were next to really noisy people. Whenever I bring something...

Review collected in partnership with Best Western
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Helpful?
Thank jerlync2017
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

It is always our goal to exceed our guests' expectations and I am sorry that we did not accomplish that for you...our sincere apologies. Please know that all comments are reviewed by our staff so that we can continually make improvements. It's our hope that you will give us another opportunity to better serve you.

Lewistown, United States
Reviewed 4 weeks ago

Always good to stay in a familiar place with good service and clean rooms that are up to date. I like the personal touches and the theme of the hotel. My family also enjoys the pool when they get to come along.

Review collected in partnership with Best Western
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Helpful?
Thank kyled524
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review

Thank you for such great comments about our hotel and customer service. We appreciate the comments about the clean rooms and the water playland that your family enjoys. Please come back and see us again whenever your travels bring you back to Billings.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning

Additional Information about Best Western Plus Kelly Inn & Suites

Address: 4915 Southgate Dr, Billings, MT 59101-4668
Region: United States > Montana > Billings
Price Range: ₹ 7,843 - ₹ 11,699 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Plus Kelly Hotel Billings
Best Western Plus Kelly Inn And Suites
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Hotel Style:
#2 Family Hotel in Billings
#2 Romantic Hotel in Billings
#5 Business Hotel in Billings
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Kelly Inn & Suites staff and other travellers.
3 questions
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Questions? Get answers from Best Western Plus Kelly Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on 3rd floor where there are no pets allowed. It is located really close to Interstate so easy to get to and fast.”
 of 5 bubbles Brokenbackjack, 24 Oct 2016 | Read review
“top floor furthest from the pool might be your best bet.”
 of 5 bubbles toy4cannon, 17 Oct 2016 | Read review
“There were kids down the hall that were noisy that bothered the other adults I was with. Would request a quieter room in the future.”
 of 5 bubbles Sh0pgirl35, 26 Sep 2016 | Read review
“loved our room on level 3!”
 of 5 bubbles CPP64, 18 Sep 2016 | Read review
“Very Clean & soft beds sleep good”
 of 5 bubbles lesliel765, 16 Jul 2016 | Read review
5 of 5