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Courtyard St Louis Downtown West

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Courtyard St Louis Downtown West
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218 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Austin, Texas
Reviewed 4 weeks ago via mobile

The staff was rude and did not honor the rate we booked, even after we had proof of the rate at checkout. How disappointing as a Marriott Rewards member and the hotel overall was not impressive. I'll stay at Hilton more often now.

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Helpful?
Thank Asher P
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

We apologize for the way you were treated at check in, I will be sure to review your feedback with our staff in order to improve our service.

Baltimore, Maryland
Reviewed 30 October 2016

While I am sure that geographically to St. Louis Residents this hotel is downtown. But for travelers like myself who has never been to St. Louis and don't know much about the area, the name can be misleading. I was expecting to be "downtown" downtown where I can walk out the hotel and walk to restaurants, attractions and shopping. This...

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Helpful?
1Thank Allen J
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

Please accept our apology for not meeting your expectations, we will share you feedback with our staff to improve our service.

Reviewed 11 October 2016 via mobile

Stayed at the hotel for a one night stay on business. The staff was great! The hotel was just kind of boring. Not much to do in the area and the food was average. Could use a little updating. Not a bad place, just not a great place

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Helpful?
1Thank Gull242424
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

I apologize that we did not meet your expectations. We will be sure to review your feedback with the staff.

St. Petersburg, Florida
Reviewed 8 October 2016

The one good thing about the Marriott group is that they will always do their best and this was no exception. The room was very comfortable as was the hotel it self. Their beds just great you don't want to get out of them, would be very difficult to ever complain. Marriotts just keep up the good work.

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Helpful?
Thank cr159
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

Thank you for your feedback and we are glad you enjoyed your stay.

Reviewed 30 August 2016

Welcomed very warmly on arrival Front desk very nice all the young ladies and the young manager. I forgot my iPhone charger and called down to see if they had one I could borrow. Not only did they find a charger, they brought it to my room. Great customer service. Beds comfortable. Quiet

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Helpful?
Thank jean5sons
Ron W, Front Office Manager at Courtyard St Louis Downtown West, responded to this review

I am so glad that I was able to find a charger for you! I am also glad that you enjoyed your stay with us and we hope to see you again!

Chicago, Illinois
Reviewed 29 August 2016

The pros: Staff was very nice; was able to check-in early; quick check-in; received a room upgrade; room was clean and everything worked. Opportunities for improvement: Room felt damp and there was a musty smell; room was pretty dark even with all lights on (and since room opened up to courtyard, opening up the drapes meant people could look in).

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Helpful?
Thank LT55
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

Thank you for your feedback. We are currently working on the dampness issue and hope to have that corrected in the near future.

Reviewed 12 August 2016 via mobile

This location is great, close to downtown and Forest Park area, where the zoo is located. My stay would have been perfect except for the ANTS!! The problem seems to be minimal or they are in the process of eliminating them. I live in Texas, so I am extremely familiar with ants. These ants were just pests. They're not like...

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Helpful?
1Thank Miss A
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

So sorry you experienced problems with ants while you were here! I am glad that you enjoyed your stay otherwise and we hoped to see you again.

Jonesboro, Arkansas
Reviewed 10 August 2016 via mobile

I booked this hotel during my visit to St Louis for a concert at Scottrade Center. The hotel was very much within walking distance to the venue and close to a few restaurants/bars. The hotel appears a little dated, but the lobby and rooms have been updated. Each of the staff members that I encountered were very pleasant and helpful....

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Helpful?
Thank ASU_RT
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

Thank you for your feedback and we are working to resolve that odor issue.

Rugby
Reviewed 1 August 2016

This is a reasonable hotel in quite a safe location. The rooms felt a little tired and in need of a refurb, although the shower in my room was good. There is also a great choice of breakfast/lunch items at the small lobby shop, these were all served by really friendly staff. All staff were in fact great. If they...

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Helpful?
1Thank GorillaFoot
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

The Bistro and all of our staff thank you for your kind words. We hope to see you again.

Jackson, Tennessee
Reviewed 27 July 2016

We had three rooms adjacent to one another (we were appreciative of that) and were pleased with our one night stay. We had quick access to downtown attractions including Busch Stadium, the arch and Union Station.

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Helpful?
Thank doctorKinbigJ
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review

I am glad that we were able to accommodate the adjacent rooms for you! Hopefully we will see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Breakfast Available

Additional Information about Courtyard St Louis Downtown West

Address: 2340 Market St, Saint Louis, MO 63103-2517 (Formerly Courtyard St. Louis Downtown)
Region: United States > Missouri > Saint Louis > Downtown
Price Range: ₹ 6,538 - ₹ 13,143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard St Louis Downtown West 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Courtyard By Marriott St. Louis Downtown Hotel Saint Louis
Courtyard Hotel Saint Louis
Courtyard Saint Louis
Saint Louis Courtyard
Saint Louis Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard St Louis Downtown West staff and other travellers.
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Questions? Get answers from Courtyard St Louis Downtown West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is a little maze-like, if you have difficulty walking a distance you may actually want to be nearer to the elevator.”
 of 5 bubbles vevh444, 26 Jul 2016 | Read review
“The hotel room blinds close shut but it takes a while to figure them out”
 of 5 bubbles garytbnman, 5 Jul 2016 | Read review
“go for the rooms with the view for the Arch”
  • Sunset seen from the room
 of 5 bubbles 211jakubj, 23 Jun 2016 | Read review
“Dont get a room near the pool-might smell the chlorine.”
 of 5 bubbles buddys400, 29 Mar 2016 | Read review
“408 had a view of the city.”
 of 5 bubbles 598Storm598, 27 Mar 2016 | Read review
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