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Hilton St. Louis at the Ballpark

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2,773 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton St. Louis at the Ballpark
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Showing 2,733: English reviews
Brooklyn, NY
Reviewed 26 May 2015 via mobile

The same reason why we wanted to stay at this hotel was probably the reason our stay was so bad. My boyfriend, sister, nephew, best friend and her wife stayed here over a ballgame weekend in April. The hotel was crowded. We stayed in the main tower and the elevators were always delayed. There isn't an ice machine on each...

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Helpful?
Thank Viro3
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

We do apologize for the issues you encountered while you were with us and we appreciate your feedback! We are an incredibly popular hotel and we take a great deal of pride in that. For well over 7 years now, we have been the #1 hotel destination in downtown St. Louis and that means we are extremely busy and people...

Reviewed 24 May 2015 via mobile

I really don't know what is the deal with this Hilton. When we checked in our room wasn't ready. The elevators are the real issue. Once you are up on your floor it feels like you are trapped there because it takes 15-20 minutes for the elevator to come. This is so frustrating! And we were 20 floors up and...

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Helpful?
1Thank Abigail A
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. We are sincerely sorry for the issues you experienced with the elevators. During high occupancy times when guests seem to be going in the same direction at the same time, it can be frustrating. We do apologize that you had that experience and that...

clarkston mich., United States
Reviewed 23 May 2015

Our room was not ready as stated, had to wait over an hour after driving for 8 hr. the food and drink we orderd was not there for us.the elevators were really slow, waited 15 min to get down to the main floor. they gave us food vowcher, did not have turkey or venalla ice cream as on the menue....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank James A
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and for sharing your thoughts on your recent stay with us. We are truly sorry that we did not meet your expectations. We strive to not only meet but exceed our guests expectations and we are sorry that we failed to do that in your case. We do hope you'll come back and visit us...

Reviewed 21 May 2015

This place is not worth the money. Plus some of my things were missing and I didn't discover it until we were home! I will never stay at this hotel again. The toilet backed up into the shower and I could not take a shower because other things broke down at the same time.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Tsipiora S
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for sharing your recent experience with us. We sincerely apologize that your stay was clearly unacceptable. We would like to strongly encourage you to give us another opportunity. One of our Managers would like to reach out to you to find out more about your stay. We'd like an opportunity to make it right for you. Again, we...

chicago, United States
Reviewed 21 May 2015

They have the friendliest staff, and help out in ways they are not required to. thanks for the fridge you guys put in my room at no additional cost. wifi was great and free! thanks for all your help, i am looking forward to stopping by again

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Allen H
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for your kind review! We are so pleased that you enjoyed your time with us and we certainly do look forward to serving you again soon!

Oxford, Mississippi
Reviewed 20 May 2015

The hotel is convenient to the ballpark, the Arch, and other interesting locations. The rooms were clean, but not especially inviting, and the digital elevator was a pain for users, want-to-be users, and the staff. Eating facilities are below average, but not bad.

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Helpful?
Thank aaa234
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and for choosing to share your thoughts on your recent stay with us! We apologize that your stay was not completely up to your expectations. We do appreciate your review and hope you'll come back and give us another opportunity in the future.

Elmhurst, Illinois
Reviewed 19 May 2015

This hotel has a lot of "administrators" around making sure your stay is "great", however we had a terrible room (2022) in the west tower. it had a rusty air blower that was so noisy off and on all night. then we had to call security at 1 am for yelling screaming and swearing in the room next to us....

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Helpful?
Thank lds216
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for choosing to share your feedback on your recent stay with us. We apologize that your stay did not live up to your expectations. We have forwarded your comments about the Heating / Cooling unit to our Engineering team to ensure that we get that corrected. We also apologize for the disturbance that you encountered. Again, thank you...

Houston, Texas
Reviewed 19 May 2015

This is perfectly located for the ballpark and other St. Louis landmarks and is a relatively easily walk to the convention center. Rooms are standard Hilton quality and the gym is quite well appointed with a full array of cardio equipment and free weights. HOWEVER- avoid the restaurant at all costs. The wait staff was absolutely inept- they could not...

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Helpful?
Thank Flamingo2000
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for sharing your thoughts on your recent stay with us. We are very disappointed to see how your experience in the restaurant turned out. We normally have wonderful comments and feedback about our guests' experience in the restaurant and we are very sorry that you experience did not live up to your...

Midland, Michigan
Reviewed 19 May 2015

Great Location but not impressed. We left in the morning of our first day to go to Ballgame. After a long day we came back to our room in the evening and the maid never came or left fresh towels. Called the front desk and told them that room was never cleaned, apologized but that was it. I asked them...

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Helpful?
Thank 91woody1956
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for sharing your review of your recent stay with us. We appreciate your business and your feedback. We do apologize that your stay did not live up to your expectations. We do hope that if you ever come back to the area, you'll consider giving us another opportunity. We are far better than your recent experience and we'd...

Pleasant Hope, Missouri
Reviewed 18 May 2015

I have always loved this hotel and have another upcoming reservation in August which I will probably cancel due to this stay. I was charged for parking 2 cars with the valet, which was incorrect. I called to do express checkout and did not get a real person but was asked to leave voicemail which I did.When I later checked...

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Helpful?
Thank Andrea A
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to share your review of you recent experience with us. I want to sincerely apologize for the customer service (or lack thereof) that you received when you called to dispute the extra valet charge. Someone will be reaching out to you soon to discuss the situation further with you and let you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Three Sixty
Three Sixty
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Hilton St. Louis at the Ballpark

Address: 1 South Broadway, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Price Range: ₹ 9,909 - ₹ 27,184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton St. Louis at the Ballpark 3.5*
Number of rooms: 675
Reservation Options:
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Also Known As:
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton
Hotel Style:
#19 Business Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Hilton St. Louis at the Ballpark staff and other travellers.
13 questions
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Poplar Bluff, Missouri
New Berlin, Wi.
2 months ago
Rome, Georgia

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Questions? Get answers from Hilton St. Louis at the Ballpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms face Busch Stadium. Some have a great view of the Arch.”
 of 5 bubbles jpg3000, 15 Mar 2017 | Read review
“can look at mapview on the website and pick a room with a city view, stadium view, or arch view”
 of 5 bubbles VMAC0912, 11 Mar 2017 | Read review
“Request East Tower”
 of 5 bubbles 37stepha, 6 Mar 2017 | Read review
“Top floors and view of city”
 of 5 bubbles martinar286, 2 Mar 2017 | Read review
“high floors, arch side or ballpark side(anything but city)”
 of 5 bubbles clownchauve, 1 Mar 2017 | Read review
5 of 5