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Holiday Inn Express St. Louis Central West End

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154 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express St. Louis Central West End
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Showing 152: English reviews
Reviewed 24 November 2016

We stayed at this location when it was the Hotel Indigo and loved it. Then is was sold to some other chain, then sold again to Holiday Inn Express. The staff is wonderful, very concerned and considerate. They upgraded us to a suite and allowed our dog to stay free. They welcomed us the next morning with smiles and asked...

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Helpful?
Thank Lezlee K
IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West End, responded to this review

Dear Lezlee K, Thank you for staying with us and for leaving a review. I am happy that our location worked for your needs that you found our staff commendable and accommodating. However, I am saddened that you did not fully enjoy your stay due to the on- going renovation and the condition of the hotel in general. I have...

Jerusalem, Israel
Reviewed 8 November 2016

This hotel is very near my mother's house in the Central West End, so I stayed here by default. The pleasant receptionist gave me a room right near the lobby, 115, because I walked with a cane. I opened the door and was pleasantly surprised at the clean, nicely furnished room, with a window onto the courtyard. The room was...

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Helpful?
Thank Anne_Marie1232014
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim O. Front Desk Supervisor

Paducah, Kentucky
Reviewed 4 November 2016

This hotel has changed hands multiple times - was a Best Western, then closed for years, then was Hotel Indigo, then a Comfort Inn, now a Holiday Inn Express - it's been around for many, many years. The Good: The location is exceptional - just blocks from world-class dining, the beautiful Cathedral-Basilica of St. Louis, and Barnes Jewish Hospital complex,...

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Helpful?
Thank cgreen1121
IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West End, responded to this review

Dear cgreen1121, Thank you for bringing your experience to our attention and for staying with us. It was nice to hear that you like our staff service, hotel location as well as our accommodation, particularly our comfortable bed and spacious room. Our goal is to provide superior customer service and a unique stay to all of our guests. However, I...

Pasadena, California
Reviewed 31 October 2016

This interesting hotel is on the National Register of Historical Places because it is the first motor hotel in St. Louis. However, it badly needed updating and cleaning. The shower in my room was dingy, with the tile cracked and stained, and fixtures rusted. The carpet needed vacuuming. The bed was very comfortable. Breakfast was your standard Holiday Inn breakfast,...

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Helpful?
Thank skypark91107
IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West End, responded to this review

Dear skypark91107, We are grateful for your visit at the Holiday Inn Express St. Louis Central West End, MO and going out of your way to leave your insights. We are happy to read that you found our location convenient and beds comfortable. On the other hand, it is unfortunate to learn that we fell short with the upkeep of...

New York City, New York
Reviewed 30 October 2016 via mobile

This hotel is tired. Staff were incredibly friendly and helpful, but the room left a lot to be desired. It smelled old and there was mold in the shower. If we were staying for more than a night, I would have left. There wasn't enough parking and it's clear that HIE bought a much older hotel and rebranded it. I...

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Helpful?
Thank LivesInHotels365
IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West End, responded to this review

Dear LivesInHotels365 , It is great to read about your review of your stay at the Holiday Inn Express St. Louis Central West End, MO. We regret that the aesthetics and the ambiance of the property was not to your liking. It is wonderful to know that our accommodating staff was able to provide great customer service and you found...

Marion, Illinois
Reviewed 27 October 2016 via mobile

Tried the HI Exp. at CWE on our last trip to StL. Nice clean property. Easy to get to and they had plenty of parking. Had a King room and it was less than $100 for a Saturday night. It is a great location for walking through the CWE to enjoy food and drink while not needing your car! We...

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Helpful?
Thank Erik L
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim O. Front Desk Supervisor

Independence, Missouri
Reviewed 22 October 2016

We had stayed here last year when visiting friends in the area. Decided to do it again. Rooms are very comfortable and spacious. Bathroom is tiny especially for my tall husband. Since it is a historic building, they were not allowed to change the size. Enjoyed having a refrigerator in the room. They do need to vacuum the halls and...

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Helpful?
Thank soc5mom1
Minneapolis, Minnesota
Reviewed 17 October 2016 via mobile

In the words of jimmy Fallon "ew"! Hair hanging from ceiling in bathroom. Cut finger on broken bolt by towels. Sticky remote. Carpet not vacuumed in room before I got there nor while I was there. Dirty coffee maker. They gave me decaf pods 2 days in a row despite my kind note and leaving money asking for regular. (Left...

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Helpful?
Thank Nate D
IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West End, responded to this review

Dear Nate D, Thank you for your recent stay with us and reviewing our property. We are pleased to know you liked the fine location of our hotel in the area. On the other hand, we are sorry that for the issues you had with the room you received, especially with the cleanliness and the service you received from our...

Washington DC, District of Columbia
Reviewed 3 October 2016

I stayed for a night when in town for the weekend. This hotel is what you expect from the Holiday Inn Express chain. Nothing fancy, but functional. The front desk clerk was helpful and friendly. The room was average but clean. I was there in early Oct and when I walked into my room, it was an icebox! I tried...

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Helpful?
Thank ksweet93
IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West End, responded to this review

Dear ksweet93, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and...

Saint Joseph, Missouri
Reviewed 3 October 2016

On the positive side, staff was very friendly and helpful. Check-in was very smooth and efficient. Complimentary breakfast was nice, room small but okay. As far as the hotel, oh, my..., room was small, dark and musty. Bathroom was extremely small. Parking is absolutely horrible at this hotel. Unfortunately, I would not recommend this hotel.

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Helpful?
1Thank Cindi K
IHGService, Guest Relations Manager at Holiday Inn Express St. Louis Central West End, responded to this review

Dear Cindi K, Thank you for your feedback regarding your stay at Holiday Inn Express St. Louis Central West End, MO. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff, check in experience and breakfast. However, we’re sorry we fell below your expectation regarding the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Stay in the heart of the Central West End St. Louis at the Holiday Inn Express - St. Louis Central West End, MO. Central West End was named one of Top 10 Great Neighborhoods in America by the American Planning Association! We are neighbors to the world famous St. Louis Zoo. Our location in the walkable Central West End of St. Louis places you steps away from a variety of shops, restaurants and lounges. Explore Forest Park's golf and tennis courses and museums. Your Morning Express Start(R) Breakfast is full of hot and delicious options, making breakfast at the Holiday Inn Express - St. Louis Central West End the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including our pancake machine cranking out fresh hot pancakes to order! You HAVE to experience the deliciousness! Guest rooms offer a flat-screen television with cable, coffee maker, refrigerator, desk, hair dryer, iron and ironing board. Some rooms offer a balcony overlooking the beautifully landscaped courtyard. ... more   less 

Additional Information about Holiday Inn Express St. Louis Central West End

Address: 4630 Lindell Blvd, Saint Louis, MO 63108-3726 (Formerly Comfort Inn)
Region: United States > Missouri > Saint Louis
Price Range: ₹ 6,584 - ₹ 14,993 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express St. Louis Central West End 3*
Number of rooms: 127
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Also Known As:
Comfort Inn Central West End Hotel Saint Louis
Best Western Saint Louis
Saint Louis Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express St. Louis Central West End staff and other travellers.
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Questions? Get answers from Holiday Inn Express St. Louis Central West End staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best views are the spacious second floor suites over the courtyard.”
 of 5 bubbles Anne_Marie1232014, 8 Nov 2016 | Read review
“Room 228 is smelly and with stained curtains. Try for another room!!”
 of 5 bubbles cgreen1121, 4 Nov 2016 | Read review
“I always go for the top floor so I don't have to listen to someone walking around.”
 of 5 bubbles soc5mom1, 21 Oct 2016 | Read review
“May want to pay extra for balcony.”
 of 5 bubbles sfsa2016786, 2 Jul 2016 | Read review
“some rooms have balconies that overlook courtyard, others face alley with no walkout balcony”
 of 5 bubbles 612spruce, 6 Jun 2016 | Read review
5 of 5