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Crowne Plaza Hotel St. Louis Downtown

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Crowne Plaza Hotel St. Louis Downtown
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1,441 Reviews from our TripAdvisor Community

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Showing 1,407: English reviews
Start your review of Crowne Plaza Hotel St. Louis Downtown
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Garnet Valley
Reviewed yesterday NEW

horribly managed - short staffed in all departments ie: Lounge, check-in, valet, housekeeping. in room - 2 out of 3 lights were burnt out in our lamps, no TP at all in the bathroom, first time using the toilet it clogged. Repair came, used the towels. We came home that night to no towels for the shower. Faucet on sink...

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Helpful?
Thank Jeanne C
Lake Shore, Minnesota
Reviewed 3 days ago NEW

This will be short and sweet. Here it is. No hot water, no wake up calls, tried to charge for parking that was never used, bed bugs, most of the public restrooms were unusable, front revolving entry door didn't work. This is an awful hotel. You should find another place to stay.

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Helpful?
1Thank Hector1998
Iowa
Reviewed 1 week ago NEW

We traveled with a large group and wanted to stay with them or we would've checked out after 1 day. We had 4 adults and needed 2 beds. I called the night before to let them know we wouldn't check in until late the next evening and wanted to make sure they'd save our room 2 with beds. They said...

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2Thank kimmidwest
Reviewed 1 week ago NEW

Dirty, no towels, no toilet paper, no temp control, slow elevators, food in hallways, No hot water, nobody cleaned the room, dirty towels in every hallway, had to ask for toilet paper twice before getting any in our room. everything is dirty!! Worst hotel I have ever witnessed.

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Helpful?
1Thank Josh P
East Setauket, New York
Reviewed 1 week ago

My self and a friend stayed in a corner suite on the 23 rd floor 3/16 thru 3/18 . The suite was spacious but in terrible condition. There were multiple large stains on the rugs and on the walls throughout. There was a large green stain that appeared to be silly string on the ceiling of the area with the...

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Helpful?
1Thank theo722
Channahon, Illinois
Reviewed 1 week ago via mobile

When we went to check in around 3:30pm we were told our room was not ready yet. We were advised that we would receive a text in 30-45 minutes when our room was ready. We went to go eat and walk around to pass time. We came back a couple of hours later and our room still wasn't ready. We...

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Helpful?
Thank JenCostello
Reviewed 1 week ago via mobile

Rooms are falling apart. Wallpaper is peeling off. Door handles are loose. Cracks in the ceiling. Drawers in chest are stuck partially open. Hair dryer doesn't work. Room temperature is uncomfortable. Shower is either cold or scalding. Elevators take forever. Feels like there has been no maintenance since the 80s. Took three phone calls to get a towel for the...

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Helpful?
Thank Darcy R
Topeka, Kansas
Reviewed 1 week ago

This hotel is a tenement that should be condemned. Torn wallpaper, broken door handles, stained carpets, no bath towels, broken hairdryer, broken radiator grills, broken showerhead, etc., etc., etc., etc. Anything you pay to stay at this place is far too much. If you can't afford to stay someplace nicer, I suggest you sleep under an underpass...you will be less...

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2Thank chris232312017
Wisconsin
Reviewed 2 weeks ago

The property is an older one, with a stunning lobby bar and lots of dark woodwork. I reserved a room late for a conference and "had" to have a suite - which happened to have a lovely view of the arch. The sitting room/bedroom combination was a nice treat. The front desk was slow, but helpful, once you found the...

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Helpful?
Thank MissWisc
Paradise, IN
Reviewed 2 weeks ago via mobile

This hotel is in a great location for visiting St Louis. Lots of restaurants bars conveniences and attractions nearby. The hotel itself is old and is in serious need of updating and maintenance. The best part though is the friendly and helpful staff that works so hard to make everything as good as they can. The rooms are big.

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Helpful?
Thank Darrin O
IHGService, Guest Relations Manager at Crowne Plaza Hotel St. Louis Downtown, responded to this review

Hello Darrin O! Thank you for your feedback regarding your stay at Crowne Plaza St. Louis - Downtown, MO. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff and room size. However, I'm sorry we...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to the Crowne Plaza St. Louis Downtown Hotel and Suites. Located in the heart of downtown St. Louis, adjacent to the majestic Gateway Arch, the newly-renovated Crowne Plaza St. Louis-Downtown offers the kind of warm hospitality, inviting atmosphere, and top notch services sure to please business and leisure travelers alike. Exciting attractions which are within minutes of the Crowne Plaza St. Louis-Downtown include Busch Stadium home of the St. Louis Cardinals, Edward Jones Dome, America s Center Convention Center and the World-Famous Anheuser-Busch Brewery. Nearby entertainment districts include Laclede s Landing, Washington Avenue Loft District and Soulard neighborhood. We are also conveniently located near many Fortune 500 companies such as Accenture, Bank of America, Deloitte, Kraft, Anheuser Busch, Wachovia, Nestle, AT&T, IBM, and Peabody Energy to name a few. The Crowne Plaza St. Louis Downtown just completed a $6 million dollar renovation. Experience a night like no other in our brand new 'Sleep Advantage' seven layer bed amenity package and utilize our complimentary high-speed Internet in all guestrooms. Stay at the Crowne Plaza St. Louis Downtown and enjoy our breathtaking views of the arch, 24 hour fitness club, business center, sundries shop, and renovated guestrooms. ... more   less 

Additional Information about Crowne Plaza Hotel St. Louis Downtown

Address: 200 North Fourth Street, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Price Range: ₹ 6,937 - ₹ 16,623 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel St. Louis Downtown 3.5*
Number of rooms: 346
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Also Known As:
Crowne Plaza Saint Louis
Crowne Plaza St Louis Downtown
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel St. Louis Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel St. Louis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“run, don't look back !!!”
 of 5 bubbles 484JeanneC, 27 Mar 2017 | Read review
“Don't let them put you in room 1803”
 of 5 bubbles kimmidwest, 21 Mar 2017 | Read review
“Ask for an arch view”
 of 5 bubbles MissWisc, 13 Mar 2017 | Read review
“Pick a different hotel unless it is remodeled/updated”
 of 5 bubbles MrsMoser, 8 Mar 2017 | Read review
“Go across the street to the Hyatt”
 of 5 bubbles ChristopherV736, 19 Feb 2017 | Read review
5 of 5