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The first room we were given was not properly cleaned. The bed had been used. They got me a new room but didn't seem that apologetic. The manager never came out to say anything. I think it would have been professional if they said they...More
Response from Dan M, Manager at Westin St. LouisResponded 2 days ago
Thank you for recently staying with us and taking the time to provide candid feedback regarding your experience. Please accept our sincere apologies regarding the condition of your guest room upon arrival. Please know that this is not typical of our guest stays...More
My room was on the floor and right outside my window was Busch Stadium. It was clean and very spacious.
I checked in a few hours early so I had to put my bags in storage until it was ready. The valet gave me a...More
Hotel is literally across the street from Busch Stadium. And I doubt you cannot get any closer. What a view I have from my room. Nice hotel and location is perfect. From here, you’re walking distance to restaurants and bars.
Initially decided to stay at this hotel due to its rating on bringfido.com. We stayed at this hotel with our two dogs for two nights. When I asked the front desk clerk if there was a designated place to take our dogs to use the...More
1 Thank jloverman72
Response from Dan M, Manager at Westin St. LouisResponded 1 week ago
Thank you for sharing your feedback regarding your recent experience at the Westin St. Louis. Please accept our sincere apologies for the several service issues you encountered during your time with us. It is our goal to exceed all of our guests' expectations,...More
Great heavenly bed ., air conditioner and tv . bathroom large with separate tub and rainfall shower. Walked to Gateway and Arch, perfect location. Desk located well in room away from
Tv and bed. Terrific