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BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
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509 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS The Charles Hotel
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Showing 505: English reviews
Albuquerque
Reviewed 11 July 2016 via mobile

Stayed three nights while visiting family in the area. Hotel was very nicely appointed. Staff always friendly and helpful. Plenty of restaurants conveniently located. Don't miss visiting Old St Charles. On site breakfast was good and lots of room. Beds very comfortable. Getting into hotel a little is a little odd. Could use another sign from street. When we are...

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Helpful?
Thank Donna M
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Donna, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the...

San Diego, California
Reviewed 7 July 2016

There was nothing really "wrong" with this hotel. However, it was not our favorite place to stay. ( Of 14 days we spent 10 in Best Westerns and this was our longest and least favorite stay.) Most of the staff was very friendly, our room was clean, large enough for us, A/C worked fine. This is 'personal' but I hate...

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Helpful?
Thank ann h
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Ann, Thank you for your notifying us of your recent experience. I often times utilize guest reviews to assess insights within our hotel operations. If you have a moment I would love to speak with you regarding the details of your most recent stay. I have reviewed your feedback with the hotel team and we are now actively taking...

Las Vegas, United States
Reviewed 6 July 2016

We have stayed here multiple times in the last year when we visited family. We love that it is close to the interstate with short drive to downtown St. Charles that has great restaurants and shopping. It is very clean and inviting. The rooms are very comfortable and the free wifi is always a great perk. The bathroom is large...

Review collected in partnership with Best Western
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Helpful?
Thank Jack T
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Jack, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the...

Reviewed 5 July 2016

I arrived at the Best Western Plus The Charles Hotel after experiencing a very long delay in a flight to MO. After looking for a place to stay near the St. Louis Airport to no avail, I began to drive Weest towards my final destination. I stopped at this hotel and was delighted that they had a room available. The...

Review collected in partnership with Best Western
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Helpful?
Thank Moriah O
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Moriah, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Reviewed 4 July 2016 via mobile

My niece participated in a dance competition this past weekend so we booked our room at the Best Western because it was fairly close to the convention center. With a national competition in town and a booked hotel Best western should have been better prepared. There were no luggage racks available when arriving or departing, some staff were friendly, some...

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Helpful?
Thank MrsMcBride14
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, I’m so sorry to hear this. Your experience does not sound like a typical one here at our property. We want our guests to have a comfortable stay each time they visit. We’d be happy to follow up with you further regarding your experience. Please feel free to contact me directly at the hotel. We appreciate your...

Reviewed 3 July 2016

Nice over all, except the Toilet in the room was Too Low for Comfort. Otherwise, the Hotel was Very Nice, Convenient, and well equipped. Have stayed at Several Best Western Hotels this year, and are extremely satisfied with all of them. If we plan to travel again, we will choose Best Western Hotels.

Review collected in partnership with Best Western
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Helpful?
Thank 892perryt
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Roanoke, Virginia
Reviewed 3 July 2016 via mobile

My husband got sick on the way home and was placed in the hospital at St Joseph. I was looking for a place to stay and for my grandsons to stay. The nurse at the hospital call and talked to the manager and got me a good rate so I took the room for the night. I ended up staying...

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Helpful?
Thank lamorris46
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Augusta, Missouri
Reviewed 1 July 2016

Used this Hotel for our base during a wedding this last weekend. We had a great experience. Found the staff to be very helpful and friendly. We had a few unusual requests and they were very accommodating.

Review collected in partnership with Best Western
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Helpful?
Thank Dhaverma
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez General Manager

Little Rock, Arkansas
Reviewed 1 July 2016 via mobile

Room is humid and sticky feeling and has an odor. Towels are ragged w stains & only 1 per room. Had to ask for more. Website made it look very nice & it was $50 less per night than Embassy. Wish I would have spent the extra money. On a better note the staff are very helpful & nice.

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Helpful?
Thank clarissawallace1
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Clarissa, Thank you for your notifying us of your recent experience. I often times utilize guest reviews to assess insights within our hotel operations. If you have a moment I would love to speak with you regarding the details of your most recent stay. I have reviewed your feedback with the hotel team and we are now actively taking...

GREEN BAY, United States
Reviewed 27 June 2016

Awesome staff, clean room, excellent service! I would recommend this hotel to anyone who would want to stay in the St. Charles area. Great location all amenities and speedy staff. The price was very competitive and the overall room was clean.

Review collected in partnership with Best Western
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Helpful?
Thank Jessica J
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Jessica- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Region: United States > Missouri > Saint Charles
Price Range: ₹ 6,519 - ₹ 10,283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Charles Hotel staff and other travellers.
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19 days ago

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Questions? Get answers from BEST WESTERN PLUS The Charles Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from highway is quieter.”
 of 5 bubbles I2197LSamandac, 24 Dec 2016 | Read review
“8th floor is where all suites are located. Quiet floor.”
 of 5 bubbles fire_dad4, 20 Dec 2016 | Read review
“I see they had a electric car charging station. Pool looked nice.”
 of 5 bubbles JulieE958, 12 Dec 2016 | Read review
“Call directly for specials, reduced room rate, use of AAA/AARP, etc.”
 of 5 bubbles CocoHawk, 28 Nov 2016 | Read review
“Our room was quiet despite being near the highway.”
 of 5 bubbles Karen-Don, 25 Oct 2016 | Read review
5 of 5