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BEST WESTERN PLUS The Charles Hotel

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504 Reviews from our TripAdvisor Community

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Showing 500: English reviews
Tovey, Illinois
Reviewed 1 week ago

Very affordable and great service staff was very helpful and the room was average but nice. The pool area was clean and well maintained as we had young children swimming was important! The location was very close to everything!

Review collected in partnership with Best Western
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Helpful?
Thank Timothy W
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Timothy- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Columbia, United States
Reviewed 2 weeks ago

Good size comfortable rooms, close enough to the airport for traveling. I stayed in a suite with two seperate rooms for less that $100 great value. I enjoy Best Western Hotel chains when they are located near my destinations

Review collected in partnership with Best Western
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Helpful?
Thank jamesdV3048PT
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi James, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo. Sincerely, Greeley Rodriguez General Manager

Wildwood, Missouri
Reviewed 2 weeks ago

I stay here quite frequently, the hotel itself is very clean and provides all the amenities you will ever really need. What really sets it apart from other hotels in the price range is how fantastic the staff is. I have dealt with numerous front desk workers over the course of my stays here and every single one of them...

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Helpful?
Thank clh227
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Valued Guest, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in...

Tifton, Georgia
Reviewed 2 weeks ago

Clean, superior service, great breakfast, beautiful rooms, amazing incidentals such as soap and shampoos, very comfortable bed, cucumber water and fruit in the lobby was wonderful, very quiet and well decorated.

Review collected in partnership with Best Western
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Helpful?
Thank dawncO5189CC
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Dawn, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the...

Tallahassee, Florida
Reviewed 2 weeks ago

Second stay at this hotel. Will use again. Exceptional service from the first phone call when the desk clerk asked, "How can we exceed your expectations?" The first room we were placed in smelled of cigarette smoke, but they gladly reassigned us to another which was great. The breakfast attendant was very attentive to our needs and took pride in...

Review collected in partnership with Best Western
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Helpful?
Thank 365deant
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Reviewed 3 weeks ago

I enjoyed this Best Western Plus, my first stay in this brand. I usually stay in Marriott properties. Had a room away from the highway and on the end of the top floor so it was very quiet. The room itself was the best part of this hotel. Fridge and microwave on a nice stand. Very new and clean. No...

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Helpful?
1Thank Amanda C
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Amanda, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. We have reported the concerns to our Hotel Leadership Team and will assure we follow up on your concerns. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in...

springfield, United States
Reviewed 3 weeks ago

The breakfast was wonderful and the staff were professional and courteous. Lighting in the hallways and rooms was insufficient, giving the hotel a dingy look. The windows are so dirty it is nearly impossible to see out them. That coupled with the need to resurface the parking lot and the lack of signage showing the min entrance means this hotel...

Review collected in partnership with Best Western
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Helpful?
Thank raymondgY2294MR
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. We have reported the concerns to our Maintenance Engineer and will assure we follow up on your concerns. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in...

Manasquan, New Jersey
Reviewed 3 weeks ago

Great hotel to stay after a long day of driving. Texas Roadhouse right outside back door. Other restaurants near by too. If you tell them when your arriving, check in and key is waiting. Have stayed here a few times.

Review collected in partnership with Best Western
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Helpful?
Thank offpitney
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Valued Guest, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in...

Missouri
Reviewed 4 weeks ago

I traveled on business to the area for a week long training. The front desk was very friendly in assisting me with getting my check-in accomplished, as there was a little issue with my company issued card. The room was on the 8th floor, and was comfortable. The fridge was a mini-fridge, equivalent to what you would expect in any...

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Helpful?
Thank fire_dad4
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, Thank you for your notifying us of your recent experience. I often times utilize guest reviews to assess insights within our hotel operations. If you have a moment I would love to speak with you regarding the details of your most recent stay. I have reviewed your feedback with the hotel team and we are now actively...

Kansas City, Missouri
Reviewed 5 weeks ago

Hotel has easy highway access, next door to Texas Road House and Denny's. Walk to Bass Pro, grocery store, even historic St. Charles in warm weather. Casinos close by for those that like to play games of chance.

Review collected in partnership with Best Western
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Helpful?
Thank Judy S
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Judy- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Region: United States > Missouri > Saint Charles
Price Range: ₹ 6,622 - ₹ 10,035 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Charles Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS The Charles Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from highway is quieter.”
 of 5 bubbles I2197LSamandac, 24 Dec 2016 | Read review
“8th floor is where all suites are located. Quiet floor.”
 of 5 bubbles fire_dad4, 20 Dec 2016 | Read review
“I see they had a electric car charging station. Pool looked nice.”
 of 5 bubbles JulieE958, 12 Dec 2016 | Read review
“Call directly for specials, reduced room rate, use of AAA/AARP, etc.”
 of 5 bubbles CocoHawk, 28 Nov 2016 | Read review
“Our room was quiet despite being near the highway.”
 of 5 bubbles Karen-Don, 25 Oct 2016 | Read review
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