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BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
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528 Reviews from our TripAdvisor Community

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Showing 524: English reviews
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Winnipeg
Reviewed 2 days ago NEW

The location along the interstate and a few minutes away from the interesting "old town" Main Street area of St. Charles is great. In all ways our stay was excellent, and the desk service was exceptional.

Review collected in partnership with Best Western
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Helpful?
Thank James T
HOTEL’S FAVOURITE REVIEW
Reviewed 2 March 2017 via mobile

My daughter had a business meeting in St. Louis, so Grandma came along to entertain the granddaughters ages 7 and 5. Accommodations were perfect. Breakfast was good, staff very friendly. Amazing pool. They did swim lessons there but were still very accommodating for the guests. Less than 30 mins to the zoo. Didn't make it to Bass Pro Shop, but...

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Helpful?
Thank Carol P
About Hotel's Favourite Review
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Carol, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo. Sincerely, Greeley Rodriguez General Manager

Reviewed 4 days ago NEW

I paid cash at check in and my card was still charged, had to argue with hotel that I paid cash before refunding my money, which I had to wait several days before money was refunded. Hotel was clean and in working order. Did not get up in time for the Hot breakfast, but was told it had waffles, eggs,...

Review collected in partnership with Best Western
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Helpful?
Thank janaea2017
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, I’m so sorry to hear this. I have double checked with our office manager and it sounds like the credit has hit your account. Again we apologize for any inconvience this has caused. Please feel free to contact me directly at the hotel. We appreciate your feedback and hope you give us another try. Sincerely, Greeley Rodriguez...

Waterloo, Illinois
Reviewed 5 days ago NEW

I would recommend staying here clean and convenient. Staff was very accommodating. Breakfast was good. Room was nice and quiet for being so close to the interstate. There are several good restaurants near by.

Review collected in partnership with Best Western
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Thank Ron J
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Ron - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Reviewed 2 weeks ago via mobile

We are traveling with our daughter who goes to bed at 7:30pm and we do not. I wanted to find a "suite" with a separate bedroom and this fit the bill! You could tell the suite was basically two old hotel rooms with a door to join them and the bedroom door to the hallway walled off. It totally fit...

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Helpful?
Thank Diane A
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Diane- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Saint Charles, Missouri
Reviewed 2 weeks ago

My self and nine family members traveled to St Charles in April. We stayed at the Best Western Plus and was extremely please with the hotel. Beds were very comfortable, the indoor pool was ideal for calming and wearing the grand-kids out. It was larger than most hotel pools. The best part of the stay was; the staff. Extremely friendly...

Review collected in partnership with Best Western
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Thank robertaw707
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Robert - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Richardson, United States
Reviewed 2 weeks ago

I come to this hotel on a monthly basis, staying 3 -4 nights each time. I chose this one because I love old St Charles. Our office, which I visit is in O'Fallon, a quick 8 miles up the road. As long as our office is within a few miles I will continue to visit the St Charles location

Review collected in partnership with Best Western
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Thank P7551YYpeterh
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Champaign-Urbana, Illinois
Reviewed 2 weeks ago

Everythingwas perfect. Except the Windows,walls,doors are so cheap you hear Everything! We got no sleep. You hear cars planes motorcycles people talking walkingclosing doors etc . Please use higher quality materials to eliminate more noise.

Review collected in partnership with Best Western
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Thank rayhK774AM
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, I’m so sorry to hear this. Your experience does not sound like a typical one here at our property. We want our guests to have a comfortable stay each time they visit. We’d be happy to follow up with you further regarding your experience. Please feel free to contact me directly at the hotel. We appreciate your...

Reviewed 3 weeks ago via mobile

This was our first of 3 hotels my family stayed at while on spring break in St. Louis and I must say that El-Chan at the front desk was absolutely wonderful. Friendly and helpful and always had a smile. He gave us names/directions of a few close parks to visit while waiting on our rooms to be cleaned. The rooms...

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Helpful?
Thank HK A
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Piedmont, Missouri
Reviewed 3 weeks ago

Typical expectations of Best Western Plus were met or exceeded during our stay. We were allowed an early check-in (noon) and late check-out (noon) which was very helpful considering the times we bowled on Saturday & Sunday in the MO State Women's Bowling Tournament. We were hoping for a hot tub, but the heated pool sufficed on Saturday night for...

Review collected in partnership with Best Western
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Helpful?
Thank Janet K
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hi Janet, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting St. Charles, Mo. Sincerely, Greeley Rodriguez General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Region: United States > Missouri > Saint Charles
Price Range: ₹ 6,283 - ₹ 11,141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Charles Hotel staff and other travellers.
5 questions
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2 months ago

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Questions? Get answers from BEST WESTERN PLUS The Charles Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from highway is quieter.”
I2197LSamandac, 24 Dec 2016 | Read review
“8th floor is where all suites are located. Quiet floor.”
fire_dad4, 20 Dec 2016 | Read review
“I see they had a electric car charging station. Pool looked nice.”
JulieE958, 12 Dec 2016 | Read review
“Call directly for specials, reduced room rate, use of AAA/AARP, etc.”
CocoHawk, 28 Nov 2016 | Read review
“Our room was quiet despite being near the highway.”
Karen-Don, 25 Oct 2016 | Read review
5 of 5