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Checked into Red Roof inn, went to room, it smelled terrible, it was dirty, stuff on the floor everywhere so you could tell never vacuumed, there was change-coins laying around so you know it was never cleaned. The bed had dirt marks on the sheets....More
1 Thank O455DCsteved
Response from i0143, General Manager at Red Roof Inn St. Louis St. CharlesResponded 15 November 2016
Thank you for taking the time to review your recent stay with us. I apologize for the odor and cleanliness of the room. Our aim is to deliver a clean, comfortable room, at a great value. Unfortunately we did not hit our goal in this...More
St Charles Red Roof is close to superior in location, staff, housekeeping, and overall accommodations. We stayed a week in King Superior room and plan to stay at other Red Roof Inns as we travel to CA. Candace & Angella (front desk) exceeded expectations in...More
1 Thank colonelbraz
Response from i0143, General Manager at Red Roof Inn St. Louis St. CharlesResponded 18 October 2016
Thank you for taking time to review your recent stay with us. With easy access to a myriad of restaurants, the historic district, the convention center, & the Katy Trail, we are in a great location. We appreciate your comments and look forward to your...More
I AM A LIVER/CANCER PATIENT AND WHEN I ARRIVED AT MY ROOM IT WAS UPSTAIRS, I REALIZED I HAD BROUGHT more than I could carry,the staff helped me to my room very thoughtful. the front desk has been helping me so I could stay in...More
very disappointed with this place smells bad and the blankets with holes from cigarettes and they told me the hotel it's 100% free smoking try something different and don't get this bad experience
(don't bring your kids here )
1 Thank Elder G
Response from i0143, General Manager at Red Roof Inn St. Louis St. CharlesResponded 8 September 2016
Thank you for taking the time to review your recent stay. We apologize for the odor and burn holes in the blankets. We will redouble our efforts to make sure this doesn't happen.
The room looked like it hadn't even been cleaned and even though it was supposedly smoke free, smelled strongly of cigarette smoke. There was visible debris on the floor, cigarette burns on the comforter and alarm clock (which didn't even work), and brown gunk in...More
1 Thank ematkm
Response from i0143, General Manager at Red Roof Inn St. Louis St. CharlesResponded 7 August 2016
Thank you for taking the time to review your recent stay with us. Please accept my sincere apologies for the cleanliness and smoke odor in the room. We will redouble our efforts to make every romm clean and comfortable at a great value
US$ 53 - US$ 75 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Response from Michael C | Reviewed this property |
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they... More
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they will they will do special surgery with the situation for you John or Angela but one of the front desk clerks is very very helpful very nice people