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On the evening of 14-Nov-17 I was traveling east in Missouri on I-70 and was wanting a place to stay. I called some hotels but they were booked. I called this Red Roof Inn and they said they had vacancies. "Excellent!" I thought.
The first room they sent me too smelled like a family of cats had been living there for a month. I went back to the desk and asked for another room. The 2nd room was a "little" better, but when I opened the bathroom door...More
Hotel is very close to the interstate, that is about the only good thing about it. The rooms smelled of cigarette smoke even thou it is a 100% smoke free hotel. The bed was dirty, had to be changed. The towels were small and should...More
Response from John M, General Manager at Red Roof Inn St. Louis St. CharlesResponded 3 weeks ago
Thank you for taking the time to review your recent stay with us. I sincerely apologize for the dirty bed, smoke smell, & damaged towels. To make sure this doesn't happen again I have retrained personnel on protocol for a room that smells smoky, the...More
Red Roof is our go-to place on business trips because of our company discount. So far they have all been very nice, so this was kind of a disappointment. The red wall in the room was so thick with dust that you could write your...More
This is the 3rd and last time we give our hard earned money to stay at this hotel. We have had the same recurring issue at this hotel (and if you take the time to read past reviews you'll see the same pattern reflected repeatedly)...More
US$ 54 - US$ 77 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Response from Michael C | Reviewed this property |
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they... More
Please call the hotel and ask for the manager John he's a very very nice man very understanding and he will work with you are the hotel has a pool it up the chain that I guess has a policy but please give them a call they will they will do special surgery with the situation for you John or Angela but one of the front desk clerks is very very helpful very nice people