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Ameristar Casino Resort Spa St. Charles

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Ameristar Casino Resort Spa St. Charles
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609 Reviews from our TripAdvisor Community

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There are newer reviews for Ameristar Casino Resort Spa St. Charles
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Showing 606: English reviews
Saint Louis, Missouri
Reviewed 23 February 2016

Whenever I stay at the Ameristar....I always have a great experience. I mostly get rooms for my kids to enjoy the pool area. Accommodations are always good. Room is always clean. Pool area is always up to par. The casino area is pretty well maintained. The food selections are always good. I love the Falcon diner and the Buffet. The...

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Helpful?
1Thank TravelGirlWorld83
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Thanks for the review! We are glad that you are a fan of so many of the amenities our property has to offer and that you enjoy the restaurants! We look forward to seeing you back the next time you're in!

Odessa, Missouri
Reviewed 22 February 2016

We go to the Ameristar in Kansas City often but we were traveling back from Kentucky and decided to stop here for the night. I couldn't believe how big it was. They had a lot of the older machines we like playing, plus it wasn't as smoky as the Kansas City one is. Lots of different restaurants to choose from...

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Helpful?
1Thank LisaMatt49
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi LisaMatt49, Thanks for taking the time to give us a review. We are so glad you decided to stop and give us a try and enjoyed your stay with us! We're happy to hear that you liked the options available on the slot machines and the restaurant selection. We look forward to seeing you again!

Kansas City, Kansas
Reviewed 22 February 2016

We stayed here several times. The rooms are big and clean. Big bathrooms. Service was excellent. They messed up reservation and made things right with us. Kids loved the indoor and outdoor pool and hot tubs.

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Helpful?
1Thank Elaine M
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi Elaine, Thank you for taking the time to give us a review. We are so glad to hear that you enjoyed your stay with us, that the rooms were clean, and that your kids enjoyed the pool! We look forward to seeing you again!

Indianapolis, Indiana, United States
Reviewed 17 February 2016 via mobile

Stayed at the Ameristar Casino Resort last Thur., Fri.,& Sat. While the area and the Casino were flooded recently, they have done an amazing job of recovering and the stay was very good. Room was great, staff very accommodating and the restaurants really good. Overall, very pleased with stay!

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Helpful?
Thank Nick P
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi Nick, thank you for taking the time to give us a review. We are so glad to hear that you enjoyed your stay with us recently, including our staff and the restaurants. We hope to see you back again soon!

Reviewed 13 February 2016 via mobile

My wife's work had an event on Friday 12, February 2016. After the event we were headed to the nineteenth floor and got stuck midway between 11th and 12th. It took about a half an hour before they acknowledged us on the phone. When they finally did get us out, they were very rude and condescending. We packed up our...

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Helpful?
1Thank jeffreyscottlipp
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi there, thank you for giving us a review. We are aware of the situation and are following up with the appropriate departments. We hope to see you again.

Sunrise Beach, Missouri
Reviewed 11 February 2016

I received an offer in the mail for two free nights with some exclusions. I tried to book a room for next week online and had difficulty so I called reservations. Even though I can see availability online, apparently that is not the so-called "free" room. The reservationist asked if I wanted to try different days. i said okay, just...

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Helpful?
3Thank Elizabeth P
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi Elizabeth, thanks so much for your feedback. We really appreciate hearing from you, and we're so sorry to hear about your experience. Could you please reach out to us at socialmediaasl@ameristar.com so that we can address this personally?

Fort Myers, Florida
Reviewed 29 January 2016

Best hotel room I have ever stayed in! Massive marble bath, almost bigger than some rooms I have had! Large bedroom then a step down into lovely living room with sofa, chair and TV. View of river. Very comfy bed and quite no hall noise at all! Just a short walk to the casino and various restaurants. Fun time!

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Thank Becky V
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi Becky, Thank you for taking the time to give us such a positive review. We are so glad to hear that you enjoyed your room, the view, and other hotel and casino amenities! We look forward to seeing you for your next visit. -Ameristar Casino

Northern NH
Reviewed 28 January 2016

After Check-in I went to find the coffee maker, it was in a slide out under the TV. It was not plugged in, so I reached in to find the cord and found a needle. Luckily I did not get jabbed. They sent someone up to remove the needle, and moved me to the room next door after I said...

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2Thank northeaster
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi there, thank you so much for taking the time to review your stay with us. We appreciate your feedback, and would like to address these concerns with you personally. Could you please reach out to me at socialmediaasl@pnkmail.com with details of your stay, including the name the room was booked under?

West Plains, Missouri
Reviewed 18 January 2016

We really enjoyed the room. She bubbled her cares away for hours in the tub while watching a tv in bathroom. We had a room on the 22 floor with view on other side from the river. We could look down on the steaming pool. Would have preferred river view but still the comforts of the room were great. The...

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1Thank BigD51
Maureen M, Public Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

We're glad you had a relaxing and enjoyable time during your stay at the hotel! Looks like you were able to enjoy several of the activities available at the hotel and casino, including the craps table. We look forward to seeing you for your next stay!

Saint Louis, Missouri
Reviewed 14 January 2016

For starters, the prices here are way out of whack. $300 for a Saturday night in St Charles, MO? That's pretty ridiculous when I've stayed in much nicer hotels/casinos for much less. It's by far the best hotel in the area, but the value is very poor. Every time I stay here something in the room doesn't work. Whether it's...

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Helpful?
Thank michael n
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Hi Michael - Thank you for your review and feedback. We understand the service did not meet standards. We pride ourselves in excellent customer service, and we are sorry to hear that you had a poor experience. We will bring this to our team members to ensure you and all of our guests have a better trip in the future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 

Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Region: United States > Missouri > Saint Charles
Price Range: ₹ 9,629 - ₹ 20,569 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Number of rooms: 397
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Jetsetter so you can book your Ameristar Casino Resort Spa St. Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles
Hotel Style:
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Resort Spa St. Charles staff and other travellers.
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Questions? Get answers from Ameristar Casino Resort Spa St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely go with the spa suite.”
 of 5 bubbles choatefarms, 20 Mar 2017 | Read review
“River view, watch the city at night and see Lambert flights coming and going.”
 of 5 bubbles blueatari, 23 Feb 2017 | Read review
“Get king suite. Stay higher - Pool on 5th floor. Don't like all the kids running around.”
 of 5 bubbles namickey, 15 Feb 2017 | Read review
“i like the higher rooms because there is a better view of the river or downtown.”
 of 5 bubbles ahbgab, 13 Feb 2017 | Read review
“pick a room up high and facing the river”
 of 5 bubbles Californiagrl75, 30 Jan 2017 | Read review
5 of 5