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Residence Inn St. Louis Galleria

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227 Reviews from our TripAdvisor Community

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Showing 226: English reviews
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Rock Hill, South Carolina
Reviewed 2 weeks ago

This Residence Inn location is great and close to everything, walking distance to the mall and restaurants. The evening activities were great with lots of other guest attending. I do wish the breakfast had been better.

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Helpful?
Thank Philip W
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding our team members. Here at the Residence Inn St Louis Galleria we strive to ensure that our guests feel like family! Our RI Mix hosted Monday through Wednesday is definitely a great way to unwind at the end of a long day with free beer, wine, and soft drinks. We also...

Los Angeles, California
Reviewed 2 weeks ago

First, the included breakfast is very bleak, made worse by the rude woman who is in charge of the food service. She became very annoyed when I asked her for more egg whites as when I arrived they were nearly all gone. She further became annoyed when I asked for more fruit....also all gone. Very poor service. The room was...

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Helpful?
1Thank traderDenver
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you again for bringing your experience to our attention! We have already addressed the issues you mentioned with our team to ensure that they were isolated incidents. We appreciate your feedback and hope we can serve you again in the future!

Reviewed 2 weeks ago via mobile

We booked for a last minute family trip. I've stayed at many RI an never had an issue. When we arrived several guest were yelling and cussing and the place looked like an apartment complex, in children were very nervous. I questioned front desk and assured they called the police and guest had reservation canceled ( they never left). We...

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Helpful?
1Thank Jonathan D
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for taking the time to provide feedback regarding your recent visit to our property Jonathan. I cannot fathom how upsetting this must've been for you and your children; I am so sorry that you experienced this. We have addressed the cleanliness issue with my Housekeeping team and assure you it was an oversight that is not...

Kansas City, Kansas
Reviewed 14 March 2017 via mobile

Very nice!!! we lovedddd our hotel room...it had an upstairs loft & the kids loved the basketball court. Rooms were nice & clean, Staff was very courteous at the front desk and the breakfast had nice selections to choose from. It's located right across the street from the Galleria Mall (within walking distance) we even went bowling which is located...

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Helpful?
Thank ShedSpread
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding our Residence Inn St. Louis Galleria. We appreciate your feedback and business. We hope to serve you again in the future.

Leawood, Kansas
Reviewed 11 March 2017 via mobile

As frequent Marriott guests, we enjoyed the space in this bi-level 2br/2 bath unit. This property is updated, but still shows its age. Freeway noise can be heard in the room. Get to breakfast early, as they clear it away the minute the designated meal time ends.

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Helpful?
Thank Mom529
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to offer feedback regarding your recent visit to our property. I am so glad that our spacious two bedroom suite was able to accommodate you and your family. I will be sure to address the breakdown time with my team to ensure that they are allowing our guest's time to indulge in our complimentary...

New York City, New York
Reviewed 1 March 2017

Very friendly staff at front desk and during evening social - which offers beer/wine and light eats (a nice surprise). They had a weird issue upon check-in on my arrival day where they couldn't code keys. Key coder thingy had an issue so maintenance guy had to let me in my room and I had no key for a hour...

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Helpful?
Thank JimB_Traveler
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to share your recent experience with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We appreciate your patience and...

Tampa, Florida
Reviewed 1 March 2017

First of f the staff could not have been nicer. If your used to Residence Inn this will seem strange. The rooms are 1 big room not 2 like most. Its laid out into different buildings just not the usual Residence. They only have happy hour 3 nights and the food was just ok. The room was comfortable and clean....

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Helpful?
Thank David P
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for sharing feedback regarding your recent visit to our property. We are actually one of the original Residence Inn properties which allows us to have rooms that are larger than your average hotel room. We are also one of the few properties in the area that offer our guests a full kitchen including a stove in order for...

Champaign, Illinois
Reviewed 21 January 2017

Booked New Years Eve "Penthouse". Very disappointed. Dirty glasses (3 only available) and in dishwasher, left not run. Kitchen dirty. Shower was non-functional. Entrance door would not close from outside, had to leave unlocked on departure. My Advice: check your room immediately after check-in, so no surprises on a late arrival. Housekeeping/maintenance poor, very poor. Alerted front desk. No action...

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Helpful?
1Thank mitchpreston
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to complete a review regarding your recent visit to our property. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations and that the door lock did not function properly. Please rest assured that your comments have been shared with the housekeeping...

Bluffton
Reviewed 24 November 2016

This place looks like it is on the chopping block. We came during the week of Thanksgiving, and although the staff was very nice, the place seemed half vacant. Honestly, I don't like the "apartment style" rooms, that are all exposed to the outside. They are basically just buildings of 8-plex units, all 2nd story are walk up, no elevator....

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Helpful?
1Thank David L
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for providing feedback regarding your recent visit. We pride ourselves on outstanding service, the cleanliness of our property , and our free breakfast/evening Mix; I am sorry that is not what you experienced during your stay. Our property is not like your average hotel as we provide all of the comforts of home with larger guest rooms that...

Denver
Reviewed 16 November 2016 via mobile

Tamara is a wonderful manager. She was proactive and responsive when I thought I'd lost my earrings. My husband did me a favor and packed them in a place that I would never look!! Clean, quiet, close to the freeway, shopping, restaurants and the Metrolink. Very nice. We'd book this location again.

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Helpful?
Thank PrettyPickyDenver
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding our Residence Inn St. Louis Galleria hotel. I am so glad that you had such an enjoyable visit with us and even more ecstatic that Tamara took such great care of you. We will be happy to serve you again in the future.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn St. Louis Galleria

Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Region: United States > Missouri > Saint Louis > Richmond Heights
Price Range: ₹ 9,509 - ₹ 18,953 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
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Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn St. Louis Galleria staff and other travellers.
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Questions? Get answers from Residence Inn St. Louis Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out your room immediately, no quality control or accountability”
mitchpreston, 20 Jan 2017 | Read review
“Building 17 was a perfect location in the complex.”
ArthurP285, 13 Oct 2016 | Read review
“Ask to be on the non-freeway side if possible, but the property is generally pretty quiet.”
NYCMikeM, 30 Sep 2016 | Read review
“take a second floor room”
billw213, 25 Sep 2016 | Read review
“Request a room towards the middle to the back of the property”
BBChin, 14 Sep 2016 | Read review
5 of 5