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All reviews full kitchen galleria shopping area loft bedroom convenient location main building easy access outdoor pool oatmeal floor room sitting area minute drive two blocks free internet up to date florence st dishwasher
So, once again on a customer visit for troubleshooting problems, and I found this hotel, close to the airport, close to the customer. Based upon grounds, property layout, food offerings, etc, this would have been a 5-star review. And being a Marriott Platinum member, I...More
We checked into the Residence Inn Galleria, and were very impressed with the personal geeting given to us by Florence. She updated us on the various amenities of the property, the locations of restaurants that we were planning to visit, and the routes to use...More
Response from Haley G, Manager at Residence Inn St. Louis GalleriaResponded 9 October 2018
Wow!! Thanks so much for sharing your great experience, and for recognising our fantastic staff! I will be sure to pass on all of your feedback to our team, I know they will be thrilled! We hope you choose to stay with us again next...More
I strongly suggest that you DO NOT stay here. The quality of cleaning is incredibly substandard. The room I was given was filthy and had clearly not been cleaned or inspected by any of the management. When I pulled back the bed sheets, it was...More
1 Thank Shawnette R
Response from Haley G, Manager at Residence Inn St. Louis GalleriaResponded 26 September 2018
Wow. I am so sorry to hear about your experience. Our standard and the Marriott standard is to provide guests with clean and comfortable guest rooms, and it seems that we dropped the ball. I am truly sorry for this. Not only did we drop...More
Counters in room were stickey. Room had a smoking smell. TV was dirty and only a few channels worked. Breakfast was cold and not fully supplied. Planned to spend three nights there but after one moved to another hotel. Had to park a good distance...More
Thank Raymond D
Response from Haley G, Manager at Residence Inn St. Louis GalleriaResponded 11 August 2018
I am SO sorry to hear about your experience at our property. The level of service and standard of cleanliness you experienced is absolutely not acceptable by your standards, or ours. Rest assured, we will do everything in our power to share your experience...More
I have been staying at this hotel since July 16, 2018, last Saturday, August 4, 2018, I had my room number 221 invaded by criminals, robbed of my personal property, money, invaded my privacy and caused me moral, material damages and psychological. By mistake of...More
Response from Carlos Magno M | Reviewed this property |
The room is private but be careful with security. I had my room stolen, the hotel mistakenly handed the key to my room to criminals, it was 10 days ago and the Residence Inn by Marriott hotel does not pay, they sent me a... More
The room is private but be careful with security. I had my room stolen, the hotel mistakenly handed the key to my room to criminals, it was 10 days ago and the Residence Inn by Marriott hotel does not pay, they sent me a Claim from an insurance company, ahhhh surprise, since the 14th of May the company is not the insurer of the hotel !!!! They do not compromise with the guest, look for another hotel!
Response from Janessa C | Property representative |
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any... More
Let me first apologize for the delay in my response. I don't know how I missed your correspondence. Yes William is still with us and such an amazing young man. Please do not hesitate to reach out to me if you have any further questions. We look forward to serving you again.