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Cumberland Resort & Spa

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Cumberland Resort & Spa
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248 Reviews from our TripAdvisor Community

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Showing 247: English reviews
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Reviewed 2 weeks ago

My family stayed at the Cumberland in January. We booked the package deal which included the flights, accommodation, transfers, hire car and half day island sight seeing tour. In my experience, finding information on Norfolk Island is not always easy so to have the convenience of having everything coordinated for us was great. Rael, Angela and Tima were all very...

Thank Vicki F
RaelD, Owner at Cumberland Resort & Spa, responded to this review

Thank you for letting us know how much you enjoyed the package deal which included the flights, accommodation, transfers, hire car and half day island sight seeing tour. We appreciate you mentioning the convenience of having everything coordinated for you, and acknowledging our friendliness and helpfulness. We are pleased you enjoyed the tours which we booked for you, as well...

Dee Why, Australia
Reviewed 2 weeks ago via mobile

Warm and friendly managed accomodation. For Norfolk Island standard roomy, nice modern kitchen and bathroom. Close to main town centre, convenient having a car available with the room with the addition of car insurance payment. Certainly be returning 👍

Thank Brett G
Geelong, Australia
Reviewed 3 weeks ago

AS a group of 4 Ladies looking for accomadation together this was a terrific find,that enabled us to have a bedroom each, large living, dining areas and a kitchen with full amenities.While not the" Ritz" the house was spacious , spotlessly clean and catered very well for our needs.Close to all we required for a relaxing holiday,walk to the restaurants,...

Thank Jan T
Reviewed 4 weeks ago via mobile

Organised a last minute trip to Norfolk Island and found that my hunch paid off! What a beautiful island to visit with plenty to see and do. The owner (Rael) and staff (especially Tima) couldn't have been more helpful and the accomodation was perfect for our needs.The car provided with our booking was in great condition which is a definite...

Thank Barbara K
RaelD, Owner at Cumberland Resort & Spa, responded to this review

We're so pleased that your hunch paid off! Thank you for your kind words - we are thrilled you had a 5 star holiday and would highly recommend Cumberland Resort and Spa. Please return soon.

Bairnsdale, Australia
Reviewed 4 weeks ago

very pleasant stay with staff being very helpful & friendly. Very clean, well equipped and an Ideal location to town & amenities. Looking forward to our next trip back staying at the Cumberland Resort & Spa

Thank travel3875
RaelD, Owner at Cumberland Resort & Spa, responded to this review

Wonderful that you found us to be so helpful & friendly. This is what hospitality is all about, and we enjoy every minute of it. Thanks for pointing out how clean and well equipped the resort is, as well as an ideal location to town & amenities. We are looking forward to welcoming you back to Cumberland Resort & Spa

Melbourne, Australia
Reviewed 4 weeks ago

All our needs were provided for, we were picked up from the airport only a short distance away, fresh bread, milk, etc. was in hte kitchen to welcome us after the long flight. The umit was well maintained, exceptionally clean and had all we required to have a comfortable five day stay. A free loan vehicle was provided, (essential for...

Thank lnel2306
Sydney, Australia
Reviewed 5 weeks ago

We visited Norfolk Island in January 2017 with our extended family of 9 - adults and kids. Tima was extremely helpful in setting up our accommodation and tours and arranging transport. The accommodation was clean and tidy, with rustic charm. It perfectly suited our situation with the kids. There was plenty of room and the amenities were good - TV,DVD,Foxtel...

Thank mkwilliams1977
Mornington, Australia
Reviewed 19 February 2017

Friendly, clean and convenient, close to all major attractions. Obliging and friendly staff, ample facilities, a lovely place for a relaxing holiday. Loved the private patio for reading and enjoying the lovely weather.Thank you.

Thank Retiredcouple2017
Reviewed 17 February 2017 via mobile

This place has great potential but its being run by amateurs the only good thing going for it is the view. Its dirty old and run down Now old and run down is fine as long as its clean but thats not happening. Bathrooms, floors throughout, beds, sheets, decks, lounges etc Also the cars supplied are filthy and completely unsafe...

Thank Greg G
RaelD, Owner at Cumberland Resort & Spa, responded to this review

The White House tries exceptionally hard to meet all its guests’ expectations. We are proud to have a very good success rate in this regard, with the White House having earned the reputation as being the top property on Norfolk Island. The feedback from this guest is completely inconsistent with every other guest who has stayed at The White House....

St Kilda, Australia
Reviewed 2 February 2017

We (three couples) recently stayed at Cumberland Resort and Spa. Tima was very helpful and got us settled in smoothly with our hire cars and tours explained. Our rooms were close to each other so we could enjoy drinks on our verandas most days before heading out to the many restaurants close by or a short drive away. The Fish...

Thank 137gale
RaelD, Owner at Cumberland Resort & Spa, responded to this review

Thank you for your feedback. We appreciate the feedback regarding our helpfulness, cleanliness, breakfast supplies and tour booking service. We are so pleased that you all had a great time, and hope you'll be back soon to enjoy more of our island hospitality.

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  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
4 STAR AFFORDABLE LUXURY, SPA INDULGENCE RESORT. WHY NOT PAMPER YOURSELF?Free Rental Car (excl. insurance), Personal Return Airport Transfers, Town Tour, Breakfast Starters (incl. eggs, bread loaf, juice, milk, condiments). Relax and put balance back into your life at this intimate boutique resort set in tropical gardens. Centrally located, there are 1-, 2-, 3-, 4- & even 5-bedroom options - every exec bedroom has en-suite bathroom with spa bath or massage spa shower, or both. Enjoy a week of indulging.Soak in the hydrotherapy heated swim spa, de-tox in the infra red Sauna or take in a few hours of massage and body treatments at the day spa. Stroll a few minutes to trendy cafes, restaurants and shops. With your free rental car you can explore the island at will. Then, come home to Cumberland and just chill out on your private spacious, sunny verandah. Utilize the onsite friendly managers with their local knowledge, book a tour or spa treatment.Property Features: Heated Swim Spa, sauna, day spa, tour desk, wireless internet, DVD movie library, snorkel gear/beach towels, guest laundry, central location, en-suite massage showers & spa baths, satellite TV, Free Wi-Fi throughout the resort, tennis (nearby).Room Features: Fully equipped kitchens, king beds, LCD/LED TV, DVD/CD/iPod docks, modern en-suite spa bathrooms, private BBQ's, picnic sets, snorkel gear, wireless internet and all the modern features you have come to expect.Heated Swim Spa Sauna.Onsite Day Spa Massage,Tour Desk Fulltime Reception, Free Wi-Fi, DVD movies (450+) Library, Games Snorkel Gear Guest Laundry Central Location, Foxtel satellite TV (57+ channels), Tennis (nearby).En-suite Massage Showers,Spa Baths Beach towels & Chairs Room Features: Fully equipped stainless steel kitchens, king beds, LCD/LED TV, DVD/CD/iPod docks, modern en-suite spa bathrooms, private BBQ's, Waterfalls, Picnic Sets.Also, indulge with the White House, where leisure meets luxury.Located in the prestigious Buck's Point area, this Presidential, five-bedroom hillside ocean view spa villa is for your Exclusive Indulgence - no other guests or neighbours. Enjoy absolute luxury and total privacy with breathtaking 180 degree panoramic ocean views from all rooms & massive wrap-around verandahs. Includes your own Turkish Sauna, separate Finnish sauna, outdoor jacuzzi/spa, indoor spa bath, skydeck, 8-seater mini-van, and private 8-acre bush walk. ... more   less 

Additional Information about Cumberland Resort & Spa

Address: Taylors Road, Burnt Pine, Norfolk Island 2899, Australia
Region: Australia > Norfolk Island > Burnt Pine
Price Range: ₹ 6,751 - ₹ 15,438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cumberland Resort & Spa 4*
Number of rooms: 10
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Also Known As:
Cumberland Hotel Burnt Pine
Cumberland Resort & Spa Norfolk Island/Burnt Pine, South Pacific
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Questions & Answers

Here's what travellers have asked, with answers from Cumberland Resort & Spa staff and other travellers.
4 questions
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Honolulu, Hawaii
1 month ago
Brisbane, Australia

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Questions? Get answers from Cumberland Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The majority of the rooms do not provide views. Only the White House has views.”
 of 5 bubbles mkwilliams1977, 23 Feb 2017 | Read review
“all rooms provide screens around the outdoor area for privacy”
 of 5 bubbles mojo562016, 18 Jul 2016 | Read review
“All rooms are very spacious but the rooms downstairs are cooler.”
 of 5 bubbles OokiDooki, 1 Jun 2016 | Read review
“We were in Unit 1, and it was very private, quiet with sunny decks.”
 of 5 bubbles R5856JHyvonnem, 28 May 2016 | Read review
“Unit 4 has a private court yard and has no access from passing traffic or pedestrians.”
 of 5 bubbles Wolf_Esther, 26 May 2016 | Read review
5 of 5