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I have been to St. Louis many times, but my stay here was disappointing! The room was old, carpet threadbare and the toilet didn't flush, had to get someone to plunge it. No hair dryer, and the faucet in the tub dripped.More
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 1 week ago
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same...More
My stay here was awful. The room was dirty, water was not draining in Tub (30 min after taking SHOWER), head board felled while sleeping doing the first night stay. Reported things to Tim who was the manager on duty, he promised he would secure...More
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 10 July 2018
Thank you for being our guest. We are sorry for the maintenance issues you faced in your initial room and the inconvenience it caused. We also apologize that our front desk team was not responsive enough to your needs. Due to an unfortunate incident in...More
Extra free loaders in the room when arrived.Room smeled. Bed not changed Floor not vacumed.
Traveled across USA.This was my warst stop.
Hope the management will do something about the staff hoo have cleaned/notclean the room.Belowed DISCOUSTING.
They have gave us a difrentt room which...More
Thank Alina K
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 1 July 2018
Alina, thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat...More
The room was very clean and the staff that we came in contact with were very friendly. There is a QT in the parking lot which makes convenient for snacks and drinks. Hotel is Westport area that has some nice restaurants.More
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 20 May 2018
Sam, thank you for staying at the Extended Stay America. We are thrilled to read you were impressed with your spotless room and the great service you received from our staff. It was our pleasure to serve you, and we look forward to welcoming you...More
I picked this hotel because of the central location . The hotel is older but it was very clean. All the employees that we in countered were very friendly. I would recommend this to anybody looking for a economy hotel in the area.
Thank Erin G
Response from 00esa, Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd.Responded 14 May 2018
Erin, thank you for staying at Extended Stay America. We are delighted to read you liked our excellent location and courteous service as well as well-kept property. We appreciate you recommending us and look forward to welcoming you back soon.