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DoubleTree by Hilton Hotel St. Louis - Westport

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DoubleTree by Hilton Hotel St. Louis - Westport
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878 Reviews from our TripAdvisor Community

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Showing 870: English reviews
Start your review of DoubleTree by Hilton Hotel St. Louis - Westport
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Davenport, Florida, United States
Reviewed 3 days ago NEW

I have stayed at this Doubletree several times and haven't had an issue. I have 9 reservations booked throughout the rest of the year at this hotel that I'm now cancelling because of my last stay. I'm a Gold member with Hilton and booked my room using 20000 points. I checked in about 1:30 am Monday morning and was asked...

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Helpful?
Thank Laura C
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Laura C: Thank you for your review and the comments. I am sorry to hear that you will not be returning to our DoubleTree St. Louis Westport. I did speak to Terri in Accounting and any of us would have been happy to speak to the bank about the credit card authorization or any charges that might be on...

Urbana, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 14 March 2017

We’ve stayed at this Doubletree a couple of times during the past month or so and highly recommend it. Since we are Hilton Honors members, we booked a room for 20,000 points---almost unheard of these days! This is one of the nicest Doubletrees we’ve stayed in. The rooms are clean, roomy, and modern. Checkin/checkout is quick and efficient. Breakfast buffets,...

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Helpful?
Thank Eileen K
About Hotel's Favourite Review
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Eileen K: Thank you for staying with us and thank you for taking the time to review our hotel. I am glad that check in and check out worked well. Thank you for recognizing housekeeping. We serve the same menu in the bar as we do in the restaurant. Most of the time, people prefer the large televisions in...

Olympia, Washington
Reviewed 4 days ago NEW

The room was disgusting, there was blood on the curtains right where you'd have to touch to open them the bedsheets had fresh stains on them like they've never been changed. there was a wet spot on the floor that I still don't know what I stepped in that didn't dry all night and in general the rooms are just...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kerwhi13
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Kerwhi13: Thank you for staying with us and thank you for taking the time to review the hotel. We really do appreciate the feedback. I have to assume the curtains were cleaned last week when you reported the issue. I did take the Director of Housekeeping to your room to inspect the curtains yesterday, and I could not find...

Irvine, California
Reviewed 5 days ago NEW

Was here for two days on a business trip recently and this is a good hotel. This is a typical Double Tree hotel. The location is just off the freeway but requires a bit of a double back to get to it which is easy enough. There is ample free well lit parking at the hotel. The room was nice...

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Helpful?
Thank DaQi
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear DaQi: Thank you for staying with us recently for your business trip. Thank you for the feedback on your guestroom door. We also appreciate the feedback on the breakfast. I am glad to hear that you would recommend our DoubleTree and I hope to meet you when you come back for your next stay. Sincerely, Dan Gough General Manager

Columbus, Ohio, United States
Reviewed 6 days ago NEW

Nice enough for work meeting. I know it's an older hotel but the rooms could be a little cleaner. Staff was friendly but a bit disheveled. However, I would stay here again. Our meeting room was organized and they responded to our request to change the temperature timely.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jen E
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Jen E: Thank you for staying with us and thank you for your review. My staff and I appreciate the feedback and we will work hard to win your loyalty. Again thank you for the reviewing our DoubleTree. Sincerely, Dan Gough General Manager

Olympia
Reviewed 1 week ago

Don't be fooled by the entrance of the lobby, the rooms were sub par as far as cleanliness goes. I had two co workers request different rooms due to blood or other stains on the beds and curtains. The bathrooms were grimy and didn't feel clean.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank vmz12
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear vmz12: Thank you for taking the time to review the hotel. We take all comments from everyone very seriously and I am sorry you did not enjoy the stay or the hotel. We do appreciate the feedback and I know that you have also been in contact with a member of our management staff. I hope the rest of...

Fuquay Varina, NC
Reviewed 1 week ago

I had a great stay here. Everyone was friendly and attentive. The bar had a great atmosphere. Breakfast was great. Pool and hot tub were wonderful. I would highly recommend this hotel to anyone in town.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank DonHolder
Dangough, Director of Sales at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear DonHolder: Thank you for staying with us. I will share your comments with our staff. Thank you for highlighting the staff. Glad you enjoyed the bar and breakfast, and got to spend time in the pool and hot tub area. Have a great weekend. Sincerely, Dan Gough General Manager

Reviewed 2 weeks ago via mobile

We were traveling through from Texas with group of 11 and they were awesome with making reservations and lady on phone was so hopeful! Cookies that we got when we checked in were delicious and guy at front desk was so friendly. Breakfast buffet was amazing and had some many options, hands down best breakfast we have had a hotel....

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Helpful?
Thank JessicaG0623
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear JessicaG0623: Thank you for your business. I am glad you chose to stay at our hotel. I glad you enjoyed the staff. Thank you for speaking about the breakfast buffet. I am glad that you enjoyed the cookies. Come back to see us again. Sincerely, Dan Gough General Manager

Denver
Reviewed 2 weeks ago via mobile

Was checking in during a busy Saturday evening and needed to make a very complicated adjustment to my reservation. The front desk supervisor Mr. Baker was extremely patient and very helpful. Not once did he give the impression that he was bothered to do the extra work needed to really satisfy a guest. That's customer service! Well played double tree...

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Helpful?
Thank Whiser
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Whiser: Thank you for staying with us this past weekend. I am glad that your stay and your check-in went well. Thank you for recognizing, young Mr. Baker. We will reward him for his exceptional service. Thank you for taking the time to compose this review. I hope you consider staying with us again. Sincerely, Dan Gough General Manager

West Chicago, Illinois
Reviewed 2 weeks ago

Upon arrival, the bathroom was still dirty. I had to call twice to have it clean. Hair was still in the toilet after the first clean. Second day we wake up to sewer coming out of the sink in the bathroom. That same night we come in to dripping ceiling due to an overflow of the bathroom above us. At...

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Helpful?
Thank almaj1999
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear almaj1999: Thank you for staying with us. My sincerest apologies from all of us for your Nightmare of a stay. I am so sorry. I am sure it was just a disaster for you. Thank you for sharing the experience with us from your perspective. It must have been horrible for the entire family. I really wish I would...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Address: 1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)
Region: United States > Missouri > Saint Louis > Maryland Heights
Price Range: ₹ 6,478 - ₹ 15,481 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Priceline, Cancelon, Travelocity, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel St. Louis - Westport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis/Maryland Heights, MO
Hotel Style:
#1 Business Hotel in Maryland Heights
#4 Family Hotel in Maryland Heights
#5 Romantic Hotel in Maryland Heights
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel St. Louis - Westport staff and other travellers.
10 questions
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8 months ago
Leesburg
over a year ago
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Questions? Get answers from DoubleTree by Hilton Hotel St. Louis - Westport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I wouldn't recommend this hotel.”
almaj1999, 7 Apr 2017 | Read review
“Or 6th floor rooms were great.”
meg833, 27 Mar 2017 | Read review
“Room 431 has bugs, a bad bathroom door and some kind of hum or noise at night.”
BERNICED_13, 27 Feb 2017 | Read review
“This could be a good hotel if it was under control.”
3lilmonkies, 26 Feb 2017 | Read review
“We stayed on the 9th floor.”
trekluvr, 13 Feb 2017 | Read review
5 of 5