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Sheraton Westport Chalet Hotel St. Louis

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430 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Westport Chalet Hotel St. Louis
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Showing 425: English reviews
Jefferson City, Missouri
Reviewed 21 July 2014

I had a great stay at this property. I am the front desk and sales manager at a TripAdvisor #1 ranked hotel in Jefferson City. I have high expectations and this property was very nice. We requested a quiet room on an upper floor and were accommodated. The Asian woman at check out was VERY kind and accommodating. They gave...

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Helpful?
1Thank Kelsey B
Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for taking the time to write a review. We appreciate all the feed back we can get. The front desk agent you worked with was Ann Lin and I will pass along your kind words to her. I am sorry to hear that the fourth floor and a foul smell. That is not common for our property to...

Charlotte, North Carolina
Reviewed 16 July 2014 via mobile

I have stayed in the Sheraton Westport Chalet several times over the years and have never been unhappy. The room has always been clean, reasonably spacious, and in a convenient location. The staff is welcoming and happy to answer all my annoying questions. I would recommend a stay here to anyone passing through STL.

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Helpful?
Thank Bowmanator22
Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for taking the time to write a review on our hotel. We are very glad to here you enjoyed the comfort and space of your room. We are always happy to answer any question and we don't think there is such thing as an annoying question. We hope to see you again soon and thank you for choosing...

Reviewed 15 July 2014

I stayed at this hotel for 1 night as I was passing through town. I was taken back by the musty smell in the hallways. A door number was held with scotch tape. I should have left then, however the kids were tired. When I was about to go to bed I realized the hair on my sheets and then...

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Helpful?
Thank germanchocolatecak
Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

I am very sorry to hear that your stay with us was not to yours or my standards. The quality of your room is not acceptable and I would like to take care of you. I invite you to email me at adam.mcdannold@sheratonwestport.com. I would like to personally take care of you the inconvinience we caused you.

Cincinnati, Ohio
Reviewed 5 July 2014

We stopped here on the middle of a family road trip for a night. The location is great as it is nestled into a little plaza with shops and nightlife. Missy was super helpful at check in and got us a nice room on the club floor. The room had plenty of space and a little balcony. The tub was...

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Helpful?
Thank Ageorgin2896
Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for taking the time to complete a review. We are glad you decided to make one of your stops with us on your road trip. It sounds like Missy really made your stay enjoyable and I will let her know the impact she made with you. I am very sorry about your bath tub but I am glad...

Reviewed 2 July 2014

My family and I were on the road back home and were passing through STL and had the pleasure staying at the Sheraton Westport Chalet Hotel St. Louis. We got in late no food or restaurants were open. Brian Jordan and Jane Sevbo were so polite they got me and my wife some drinks and offered to get the head...

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Thank Jerry J
Tulsa, Oklahoma
Reviewed 26 June 2014

We booked our stay as a Hotwire Express Deal. This was my first hotwire experience and I was very skeptical. The front desk agent that assisted me with check in was absolutely top class in his service. I wish I could remember his name. He accommodated all of my requests and never treated me differently due to being a Hotwire...

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Thank Mandy M
Knoxville, Tennessee
Reviewed 9 June 2014

Very accommodating hotel and staff. Remodeling was very nice for an older property. Great front desk. Clean room and nice courtyard. We were with a large group and they took care of all our needs very well and promptly.

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Thank Jayne H
Cambridge
Reviewed 29 May 2014

Tired decor and layout, unreliable room cleaning and servicing, poor attention to detail and very noisy for rooms close to the highway. Trading on it's convenience to Westport restaurant when companies have people in for longer stays. A sharpening up of the management and housekeeping teams with a redo rate and update would be good.

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Helpful?
Thank Cityhoppa11
Central Texas
Reviewed 27 May 2014

I flew to St. Louis and took the free shuttle to the hotel. Check in was easy and I was offered a choice of rooms in different sections of the hotel. My room was on the 1st floor and had a "back" door opening onto a small patio with a picnic table. The hotel is part of a complex with...

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Thank texasbarb
Minnesota
Reviewed 19 May 2014

I've stayed at the Sheraton Chalet before. The room was again very nice and staff very accommodating. Many of the rooms have balconies but are small so don't expect that you can sit outside and enjoy the view. I like to take the complimentary casino shuttle. The casino picks you up at your hotel, but wanted you to know that...

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Thank maggieminn

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 

Additional Information about Sheraton Westport Chalet Hotel St. Louis

Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146-3001
Region: United States > Missouri > Saint Louis > Maryland Heights
Price Range: ₹ 8,051 - ₹ 16,887 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
Number of rooms: 300
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Westport Chalet Hotel St. Louis staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Westport Chalet Hotel St. Louis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a lake-view room.”
 of 5 bubbles bryanv598, 26 Nov 2016 | Read review
“Do not allow them to assign you Room 145.”
 of 5 bubbles TwoTravelers99, 24 Oct 2016 | Read review
“Best view it looking toward the pool”
 of 5 bubbles jpsbigr, 13 Sep 2016 | Read review
“We chose the club level option. I think it's worth it.”
 of 5 bubbles glassribbon, 29 Aug 2016 | Read review
“The first floor rooms on the even number sides have patios with pool views.”
 of 5 bubbles lancem795, 29 Aug 2016 | Read review
5 of 5