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Cape Town Marriott Hotel Crystal Towers

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Cape Town Marriott Hotel Crystal Towers
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527 Reviews from our TripAdvisor Community

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There are newer reviews for Cape Town Marriott Hotel Crystal Towers
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Showing 466: English reviews
Pretoria, South Africa
Reviewed 28 September 2015 via mobile

What a great hotel. From having your driven to parking when you arrive, bubbly to sip on, porter takes your bags to the room to excellen and efficient service staff. Beautiful rooms, great view and my best of all, The Shower!

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Helpful?
Thank PumlaNgwenya
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear PumlaNgwenya Thank you so much for your positive rating and recommendation posted on TripAdvisor. We are truly delighted that the arrival experience met your expectations and sincerely appreciate your recognition on our efficient service and STAFF. Thank you for staying with us and we look forward to welcoming you back again soon. Warm Regards, Jenine Booysen GUEST Relations Manager

Kuala Lumpur, Malaysia
Reviewed 28 September 2015

this hotel is average and not worth the price. The breakfast is very limited. No complains on the staff except for one who apparently did not changed our location for pick-ups to the airport and had caused us some inconvenience. The layout of the room is a little weird for my liking as there is a shower in the middle...

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Helpful?
Thank RHRIZ
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear RHRIZ Thank you for your valuable feedback posted on TripAdvisor. On behalf of all the management and STAFF; please accept our most sincere apologies for the challenges caused with regards to your airport transfer arrangements made. I would to love discuss your stay experience in more detail, please contact me on the email address provided below. I look forward...

Cape Town, South Africa
Reviewed 21 September 2015

I was at the hotel last week and went for their breakfast buffet. right from the time we made the bookings until we left the hotel, we were absolutely impressed with customer service. The reservations staff replied to each of my queries in a prompt way. The staff by the reception were very warm and welcoming, even asking us at...

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Helpful?
Thank RubysMRU
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear RubysMRU Thank you for you fantastic review and recommendation shared with the Trip Advisor community. It was a pleasure to have you as our GUEST at the African Pride Crystal Towers Hotel & Spa and we are pleased to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we...

Johannesburg, South Africa
Reviewed 19 September 2015

This is a difficult review to write. I have stayed at this hotel on 4 or 5 occasions, usually accompanying my partner who stays here on business very frequently - I decided not to review this hotel immediately after my first few visits as I wanted to give it a fair chance. The property is very stylish (if you are...

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Helpful?
5Thank Ramack
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Ramack Thank you for taking the time to share your review on TripAdvisor following your recent stay the African Pride Crystal Towers Hotel & Spa. We are sorry to hear that you were disappointed with your stay on this occasion and sincerely apologize for the inconveniences caused with regards to the Concierge and Bar service received. Please be assured...

Johannesburg, South Africa
Reviewed 18 September 2015

African Pride Crystal Towers Hotel & Spa is an amazing hotel, on par with hotels in Cancun. Excellent guest service on arrival and departure. Hotel lobby is very retro and modern, absolutely stunning decor. Rooms are great, very modern and fitted with great amenities, like the TV coming out of the bed, a space age shower, a great bath etc....

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Helpful?
1Thank Joel O
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Joel O Thank you so much for your Amazing review posted on TripAdvisor. We appreciate your recognition on the service as well as the overall hotel facilities, it was a pleasure to have you as our GUEST. We look forward to welcoming you back again soon. Kind regards, Jenine Booysen GUEST Relations Manager

Johannesburg
Reviewed 18 September 2015 via mobile

I organized a seminar hosted at this hotel. First time ever I booked an event without having seen the venue. The meeting room was perfect, equipment exactly as required and finger food well prepared. What made the difference was the friendly, efficient team. They responded immediately to all requests for extra things we asked for. Accommodation was also perfect and...

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Helpful?
1Thank DallenV
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear DallenV Thank you for taking the time to share your inspiring review with the TripAdvisor community. We are so pleased to that you found the Venue and TEAM to meet your expectations. We hope to welcome you back again soon and deliver yet another unforgettable experience in the future. Kind regards, Jenine Booysen Guest Relations Manager African Pride Crystal...

Cape Town Central, South Africa
Reviewed 13 September 2015

It’s not every day that you can take a holiday, so when the opportunity comes for a short break you certainly want to stay at a first rate establishment like African Pride Crystal Towers Hotel and Spa. The hotels dark passages and rooms are fitted with soft magenta lighting, to create a calm and intimate atmosphere. The first thing you...

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Helpful?
2Thank Isiphiwo
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Isiphiwo Thank you for taking the time to share your valuable feedback following your recent stay at African Pride Crystal Towers Hotel & Spa. We are so sorry for the service issues that you experienced during your stay and express our disappointment that you found the STAFF to be uninformed about the hotel facilities and our Loyalty Program. We...

Cape Town, South Africa
Reviewed 12 September 2015

This establishment was recently plaqued by a small fire in their gym area. However, on my visit two weeks later there was no sign of such an incident, although it was only for dinner. The quality of the restaurant as well as the food is of such a nature that I can actually call it a supper. The starter of...

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Helpful?
Thank dgw351
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear dgw351 Thank you so much for your fantastic review posted on TripAdvisor. Chef Terrence and TEAM will be delighted to receive your amazing compliments and rating about the delectable dining experience. It gives the TEAM great pride to read such positive reviews where we have exceeded your expectations. We look forward to your return in the near future and...

Johannesburg, South Africa
Reviewed 10 September 2015

Ooh wow.....what a lovely hotel. Although disappointed that the SPA was still under renovation and pool deck was utilized for a private function. Our view was spectacular (day/night). Excellent service and great staff.

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Helpful?
Thank Pam M
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Pam Thank you for your fantastic review and rating given after your recent “chilled weekend away” at African Pride Crystal Towers Hotel & Spa. We are so sorry you did not get to enjoy the SPA and the pool deck on this stay but certainly hope that you will return when the SPA opens their doors again and have...

Cape Town Central, South Africa
Reviewed 7 September 2015 via mobile

I was supposed to stay at the Crystal Towers from 11 to 14 August. Yes I know there was a fire in the spa, as I heard this on the radio. However, nobody bothered to let me know that the rooms were also impacted. I moved house on the 11th which is hard work. By the time I got to...

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Helpful?
Thank Lucette B
CrystalTowers, General Manager at Cape Town Marriott Hotel Crystal Towers, responded to this review

Dear Lucette B, Thank you for posting your experience here on Trip Advisor. I have sent you a direct email through Trip Advisor, as our attempts to contact you telephonically have been unsuccessful. I would like to apologise for the inconvenience caused to you and to provide you with some feedback, which I hope may clarify the situation. In summary,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cape Town Marriott Hotel Crystal Towers is where innovative, modern design meets timeless sophistication and luxury. Located in the heart of the Century City urban hub, Cape Town Marriott Hotel Crystal Towers is settled beside a palm-lined canal, and boasts views that stretch out towards the majesty of Table Mountain. Situated a mere 15 minutes from the airport, city centre, V&A Waterfront and the start of the luscious Cape Winelands, Cape Town is at one’s fingertips. What we call – Cape Town’s back yard. Take advantage of our complimentary scheduled shuttles to and from the CTICC, V&A Waterfront, Table Mountain, Camps Bay and Clifton Beaches. If you want to stay close by, take a walk across our exclusive access bridge to Canal Walk Shopping Centre, with 400 stores open all day. On your return, unwind on the deck with some fresh sushi and delicious cocktails, whilst watching the sun set over the metropolis. However, if you are looking for an intimate dinner, make your way down to the Towers Restaurant for a dining experience designed to entice the senses. If relaxation is at the top of your list, then a visit to the Award Winning Life Day Spa is an absolute must. It offers a unique place of relaxation that provides sanctuary from the stress of modern life. Facilities include treatment rooms for individuals and couples, a floatation chamber, a gym, sauna and steam rooms. To end the day, return to your magenta lit room and kick back with one of our complimentary DVD’s from the comfort of your bed or lie back in peace and soak in what it feels like to Live the Crystal Life. ... more   less 

Additional Information about Cape Town Marriott Hotel Crystal Towers

Address: Rialto Road, Century City 7441, South Africa (Formerly African Pride Crystal Towers Hotel & Spa)
Region: South Africa > Western Cape > Cape Town > Century City
Price Range: ₹ 9,716 - ₹ 15,999 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cape Town Marriott Hotel Crystal Towers 4*
Number of rooms: 180
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Questions & Answers

Here's what travellers have asked, with answers from Cape Town Marriott Hotel Crystal Towers staff and other travellers.
6 questions
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Questions? Get answers from Cape Town Marriott Hotel Crystal Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a higher floor with mountain views”
myresej2016, 21 Mar 2017 | Read review
“We stayed in appartment in eight floor. The view was great!”
jasna2017, 25 Feb 2017 | Read review
“No remarks”
tirmese, 14 Feb 2017 | Read review
“Get a room with mountain /sea views”
DavidHelfrich, 14 Feb 2017 | Read review
“any room is a great choice”
cliffordwitten1990, 24 Jan 2017 | Read review
5 of 5