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I stayed here on my recent business trip to northeast Missouri. Upon arrival, I noticed the exterior looked as if it needed a cleaning and update. The lobby area was nice. My room was a typical Holiday Inn Express room. I was disappointed that my...More
Response from IHGService, Guest Relations Manager at University Inn & SuitesResponded 17 May 2017
Thank you for your feedback regarding your stay at Holiday Inn Express Kirksville, MO. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the lobby and the room.
Overall this place seems a bit overpriced for the location. That said, scarcity can impact pricing so I think they take full advantage of the limited choices in the local area and price accordingly even on weekends. There is nothing terrible about this hotel, in...More
Response from IHGService, Guest Relations Manager at University Inn & SuitesResponded 12 April 2017
Thank you for choosing the Holiday Inn Express Kirksville, MO and posting your review. It's good that your expectation was exceeded with the upkeep of your room.
I recognize your stay was not 100% satisfactory because of the competitive pricing. IHG values your...More
It was great! They provided breakfast, thought it was a great place. It's clean, has all of the normal amenities. Stayed on business, the staff was all very nice and helpful, especially with recommendations for dinner.
Spent one night to visit the university the next day. The room was fine for one night, but I would not have wanted to stay for more. The bed felt like I had sat down on the springs and my back killed me the next...More
Response from IHGService, Guest Relations Manager at University Inn & SuitesResponded 7 April 2017
Thanks for leaving feedback about your recent stay. I am pleased to know that you found value in our pricing and that you found our breakfast choices to your liking. On the downside, I regret to learn that you were letdown by your...More
My daughter attends Truman St and we needed a room for an impending ice storm and she had to be out of her dorm for the semester. While making the reservation, the school decided to let those who had long drives to stay in the...More
3 Thank Dave S
Response from IHGService, Guest Relations Manager at University Inn & SuitesResponded 9 March 2017
Dear Dave S,
Thank you for taking time to share your experience with us and for being our guest. I am sorry to read that you experienced inconvenience with our level of customer service from our Hotel General Manager and reservation. We take comments such...More