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The Westin Crown Center

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2,067 Reviews from our TripAdvisor Community

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Showing 2,055: English reviews
Tulsa, OK
Reviewed 12 August 2014

We recently stayed several days and nights at the Crown Center. We found the facility to be very nice. It seems recently updated. It is clean and the staff is friendly and helpful. The hotel is attached to a mall, though at present it is mostly nonfunctional due to a renovation. There is a nice food court though, with all...

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Helpful?
Thank Hawaiiantaco
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Hawaiiantaco- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff was friendly and accommodating. We are very fortunate to be located in the heart of Crown Center with so many great sites and dining and it is great you...

Denver, Colorado
Reviewed 11 August 2014

This Westin at Crown Center has been around a while and show its age. Nevertheless, the rooms are spacious and nicely appointed with the usual Westin collection. There is a nice waterfall in the lobby atrium and great views from the rooms. The hotel is connected to the Crown Center where there are entertainment and eating venues. Also a skywalk...

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Helpful?
Thank MichaelBD57
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

MichaelBD57- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to indulge in all the wonderful shops and sites in Crown Center. We strive to create as relaxing and inviting a stay as possible and I am happy you received this...

Bethesda, Maryland
Reviewed 9 August 2014 via mobile

We were driving from Seattle to dc, and were very happy to spend the night at this Hotel. The rooms have a fantastic view, are very clean, and roomy. We walked through the postal building late in the evening.... Simply beautiful. Had dinner at a BBQ place nearby and walked back. Honestly no real complaints. I guess if I had...

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Helpful?
Thank Patty H
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Patty H- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your guest room after a long day. We are very fortunate to be located in the heart of...

Lee's Summit, Missouri
Reviewed 7 August 2014

Can't beat the location near lots of awesome things to do and see in Kansas City. Check-in could have been smoother and more customer-service oriented. Indoor waterfall and trail was supercool. Pool area was very clean and kid friendly. I understand parking being $16/night but exercise area access and internet should be free as it is in other hotels. Carpet...

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1Thank puaka1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

puaka1- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to indulge in all the great sites and dining in Crown Center. It is our goal to create a relaxing stay and it is great you...

West Plains, Missouri
Reviewed 7 August 2014

This hotel has these pros: Very convenient to the Crown Center complex, as it is connected to it. Also convenient to the downtown areas and the Sprint Center, whether walking, taking a cab, renting a bike, or driving yourself. It has both valet ($22) or self-park ($14). There is plenty of excellent dining, the American Restaurant (on top of the...

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Thank PWS78
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

PWS78- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to take advantage of all the wonderful sites and dining in the Crown Center area. It is our goal to create as relaxing and refreshing an experience as possible and knowing...

San Antonio, Texas
Reviewed 6 August 2014

I stayed here for three nights- part business, part pleasure. This was my first visit to Kansas City, and was very positively impressed with how pristine the area around the hotel was. Check-in and check out was efficient, but not especially friendly. The room was decorated in muted colors, intended to have a calming vibe, I suppose. It was clean,...

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Helpful?
Thank flabbytabbycat
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

flabbytabbycat- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff made you feel welcome from the moment you arrived. It is our goal to create as relaxing and refreshing a stay as possible and I a happy you were able...

Sikeston, Missouri
Reviewed 5 August 2014

We picked this motel because we can walk to it from the train station. In fact, you don't even have to walk outside as it is designed to walk through a covered sky walk to get there. Brought two grand children with us this trip to take in Legoland and Aquarium. They had a great time in the hotel swimming...

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Thank Patsy E
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Mopesty- Thank you for sharing your refreshing comments on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and were able to indulge in all the wonderful sites and dining in Crown Center. It is our goal to create as relaxing and accommodating a stay as possible and I am happy...

Saint Charles, Missouri
Reviewed 5 August 2014

2.5 maybe, and I am being kind. This place is tired. It has the Crown Center built around it but really other than Hallmark, not much else to do on a regular basis. It has a nice plaza with a water show every so often...but that's hardly the reason to stay there.There are lots of children and families which seem...

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1Thank RobtB
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

RobtB- Thank you for sharing your feedback on your stay at The Westin Crown Center. I apologize if our team was unable to meet your expectations during your stay. I truly understand your frustrations regarding the poor servicing of your guest room. This is unacceptable and I have addressed this with the appropriate teams to further investigate where our staff...

Reviewed 5 August 2014

We chose the Westin because it has a pool, hot tub, and steam room. We really enjoyed the steam room and hot tub, but there are not enough lounge chairs by the pool for all of the people wanting one; the facilities are also open for memberships, so hotel guests must compete with members for space. The city view from...

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Thank Joni B
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Joni B- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to indulge in all the great amenities provided to you as our guest to create a comfortable stay. We are very fortunate to be located in...

Lincoln, Nebraska
Reviewed 5 August 2014

My family visits the Crown Center twice a year for the summer and Christmas activities. The Westin is the only place we will stay because the staff is great, the hotel is clean, the rooms are always clean, we love the "heavenly" beds, the showers are amazing, and I can't keep my kids out of the huge indoor/outdoor pool (with...

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Helpful?
Thank Matt F
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Matt F- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what an excellent stay you had with us during your recent stay and that our staff is consistently able to create a signature experience for your family. It means a lot to our team that your family has made...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Region: United States > Missouri > Kansas City
Price Range: ₹ 13,103 - ₹ 22,453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
18 questions
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over a year ago
Iowa City, Iowa
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Oakland, CA

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are workout rooms on the sixth floor, with access to the pool through a sliding glass door.”
 of 5 bubbles dand751, 17 Jan 2017 | Read review
“Views of Mayors Christmas Tree are Excellent from 18th Floor”
 of 5 bubbles csnapp12, 28 Dec 2016 | Read review
“Higher floor for a view”
 of 5 bubbles 242MichaelB242, 21 Dec 2016 | Read review
“See what specials they have...tickets to Pompeii and breakfast were a nice surprise”
 of 5 bubbles RedFlattop, 10 Dec 2016 | Read review
“i like the higher floors for view and prefer looking at downtown towards power light district”
 of 5 bubbles jimmuller402, 9 Dec 2016 | Read review
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