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The Westin Crown Center

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2,090 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Crown Center
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Showing 2,078: English reviews
Minneapolis, Minnesota
Reviewed 20 September 2014 via mobile

This was such a nice stay! Everyone went out of their way for us! From the front desk associate that recommended a Lanai room since we were traveling with our 6 lb. Papillion to the lady in the restaurant that had the chef make me a turkey sandwich when I told her I had looked all over for one. Great...

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Helpful?
Thank Loree L
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Loree L- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and that our staff was friendly and accommodating ensuring you had everything you needed for a relaxing stay. We are very fortunate to be located in the...

San Diego, California
Reviewed 19 September 2014

While in the south part of downtown the Westin is a large hotel with close restaurants and entertainment options. The staff was incredibly nice and the shuttle really helped for adventures a little too far to walk. The rooms were very large and updated and the hotel was quite despite the large size. A good place to say for work...

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Helpful?
Thank RichardPsd
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Richard Psd- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear that our staff was friendly and accommodating ensuring you had everything you needed for a relaxing stay. We truly value your business and it means a lot our team was able to create such a signature experience. We look...

Richmond, Virginia, United States
Reviewed 19 September 2014

Everything at the Westin was great but what really stood out for me was the service at breakfast on both mornings I was there. The buffet was the normal fare but the attention of the breakfast staff was perhaps the best I've ever seen. Everyone of them pitched in to create a perfect experience.

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Helpful?
Thank Dan S
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Dan S- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff was able to provide the best breakfast experience you've ever had. I have shared your warm comments with our team to ensure our staff receives the recognition...

Monument, Colorado
Reviewed 18 September 2014

I spent a fun weekend with an old college roommate at the Westin and we were very pleased. The rooms were spacious and quiet and the beds very comfortable. It is a great location, as we were able to walk to nearby attractions, including Union Station via the covered glass-enclosed walkway, and could drive ten minutes to get to The...

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Thank TNT5763
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

TNT5763- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to indulge in all the great sites and dining in the area. We strive to create as relaxing and accommodating a stay as possible and it means...

Reviewed 17 September 2014 via mobile

We attend the Irish Fest every year and always stay here. They give you special room rates and tickets for the festival. We had a Garden room this year and that was do nice to walk out of your room to grass.

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Helpful?
Thank MjAll
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

MjAll- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us during Irish Fest and indulge in all the fun sites and dining in the heart of Crown Center. We truly value your business and look forward to welcoming you back next year for another...

Calgary AB
Reviewed 17 September 2014

I had a 3 night stay here for business. Excellent location within walk to Union Station. I got a lovely corner room and although entrance is a bit odd (long hallway to room) it was beautifully appointed and a comfortable bed. Drapes and windows a bit old - could not access the balcony, once I unlatched the lock the whole...

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Helpful?
1Thank sharradog
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

sharradog- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to take advantage of all the sites and dining in the heart of Crown Center. We strive to create as relaxing and accommodating a stay as...

Saint Joseph, Missouri
Reviewed 16 September 2014

The Westin Crown Center lobby was very nice. The front desk staff was very nice and accommodating. However the rooms are in need of a deep clean. The carpet looked as if it had not been vacuumed in several weeks. There were also several stains throughout the carpet in the room. The white down comforter was not clean, it appeared...

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Helpful?
Thank Expertravelers
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Expertravelers- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear our staff was friendly and accommodating ensuring you had everything you needed for a relaxing stay. I sincerely apologize for the frustrations you experienced with the unacceptable servicing of your guest room. I appreciate you bringing...

Saint Louis
Reviewed 16 September 2014 via mobile

Checking in at the Westin was simple enough. I was a bit surprised to learn that parking was not included in the room rental. $16 for self parking and $22 for valet. Opted for valet. It is now 4 days since the 1 night stay and my credit card still has a $50 charge on it from this service. I...

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Helpful?
Thank Byron R
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Byron R- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay and were able to take advantage of all the great sites and dining in Crown Center. I sincerely apologize for the maintenance issues you experienced in your guest room. Thank...

Kent, United Kingdom
Reviewed 15 September 2014

This review for a short business trip. Arrival by cab from airport. Check in was friendly and efficient, although when I got to my room I had been allocated an "accessible" one.I tried but could not figure how to shower without turning the bathroom in to a wet room. I actually think it is impossible. I asked to be relocated...

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Helpful?
Thank tripeagle
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

tripeagle- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was inviting and accommodating from the moment your family arrived. We are very fortunate to be centrally located in Crown Center and it is great your...

Chillicothe, Missouri
Reviewed 15 September 2014

Very nice experience here. Front desk, bell clerks, and all of the hotel staff went above and beyond to make our stay very nice. The showerhead and cuved shower curtains are a plus and the location of the property is outstanding as well. I would definitely stay here again.

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Helpful?
Thank John M
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

John M- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff went above and beyond to ensure you had everything you needed for a comfortable stay. We truly value your business and look forward to welcoming...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: ₹ 13,799 - ₹ 23,543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
19 questions
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over a year ago
Iowa City, Iowa
Grain Valley, Missouri
5 days ago
New York City, New York
New York City, New York
3 months ago

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't face the front hotel intersection as the walk signs constantly beep for the seeing impaired.”
 of 5 bubbles trevors184, 17 Mar 2017 | Read review
“I like higher floors which will give you a nice view of the whole downtown”
 of 5 bubbles AllenM540, 14 Mar 2017 | Read review
“Corner view looks at the WWI museum.”
 of 5 bubbles G9144CFjonathans, 13 Mar 2017 | Read review
“Coordinate an early check in when booking. Make sure you speak to someone on the phone or in person.”
 of 5 bubbles dessiep2016, 6 Mar 2017 | Read review
“Most rooms have good views...of the pool, ice rink or downtown.”
 of 5 bubbles AmyA91, 1 Mar 2017 | Read review
5 of 5