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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,684 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Kansas City - Plaza
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Showing 1,678: English reviews
Kansas
Reviewed 11 August 2016

Location is perfect and the staff was outstanding. Jamie Carrie and Lois at desk answered all our questions and made our trip very memorable. They even sent us a welcome basket that was waiting for us

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Helpful?
Thank jenny h
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I am glad you had a great time in Kansas City and the hotel staff did a great job of providing exceptional service to you. I will definately share your comments with the staff. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Little Rock, Arkansas
Reviewed 11 August 2016

Very Satisfied with the service and the staff as well as the complimentary breakfast. From the time I walked through the door to the front desk I felt welcome. The front desk personnel seemed all to eager to assist me upon arrival.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank nancybJ7476IA
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a very nice stay at the hotel and the staff did a great job of providing exceptional service to you. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

United States
Reviewed 11 August 2016

The hotel is a bit outdated. The bed is very firm and the pillows are squares and very small and squishy. Had to use 3-4 pillows to just have a normal one. The housekeepers would always leave the toilet seat up and move around all the stuff I had on the counter to the point I would think it was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michelle S
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending feedback on your recent stay at the hotel. I do apologize for the few issues you experienced during your stay. The housekeeping staff do try to neatly arrange guests items left on the bathroom counter to provide an additional level of service to the guests. Thanks for staying with us. We appreciate your business. Ted Frerking General...

Chicago, Illinois
Reviewed 11 August 2016

My husband, son, and I stayed at this hotel for 6 nights. We had a king suite so we had the bedroom, and our son slept on the pullout couch bed in the other room. He said it was very comfortable, and having separate rooms was nice for privacy. The check in process was easy. She asked if we wanted...

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Helpful?
Thank Lola L
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a great stay at the hotel. We just installed new sofa beds in the guest rooms so it was good to see he thought the new pull out bed was comfortable. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Reviewed 10 August 2016 via mobile

In general, good proximity to the Plaza and other KC locations, but still several blocks removed from the key attractions. Accommodations exceed service. Upon arrival, had to stand at an empty front desk for over five minutes before being able to check in. Same with the omelette station at breakfast. Quirky parking. I prefer other hotels in the area, but...

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Helpful?
Thank Jeff B
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending your comments in regards to your recent stay at the hotel. Sorry about the wait to check in at the desk. The front desk always has staff on duty so I will look into why the desk was not attended for so long. Thanks for staying with us. We look forward to having you return. Ted Frerking...

Abilene, Kansas
Reviewed 10 August 2016

Even though this is an older Embassy Suite it is well maintained. Staff is great and the from desk manager, Sam, was especially helpful -- think it was his 22 birthday too! If you expect it to be "on the Plaza" it is a long walk to the heart of the Plaza but not prohibitive for most and they offer...

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Helpful?
Thank Dan H
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I am glad you had a very nice stay at the hotel and received great service from Sam at the front desk. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Dallas, Texas
Reviewed 9 August 2016

This was a great hotel and location. The quality of service from the front desk to the room service was excellent. I would definitely say at this hotel upon visiting Kansas City again. This hotel is a walking distance to shopping and eating establishments.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ddarcelw
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice review on your recent stay at the hotel. We look forward to having you stay with us again. Ted Frerking General Manager

Champaign, Illinois
Reviewed 9 August 2016

Pretty decent Embassy Suites. Utilized for conference and overnight stay. Location was about 4 long blocks from The Plaza area which is a very nice upscale shopping/restaurant district. Hotel staff was very friendly. Rooms like most Embassy Suites are spacious suites. Bathroom had toilet and tub enclosed, however sink was in the master bedroom. Staff had a problem during breakfast...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Fred C
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you had a nice stay at the hotel. I do apologize for the delay in the service from the breakfast staff. I will review with the breakfast supervisor so we can be better prepared during the peak service times. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Auburn, United States
Reviewed 8 August 2016

I would rate this hotel as average. If you like a pool inside of your hotel, then this is the place for you. House keeping is good. The food is O'K. The grill used to cook omelets for breakfast wasn't that clean and the fruit was sometimes old on the bar especially the bananas. I attended a conference at this...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Burnette T
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites hotel on the Country Club Plaza. I do apologize for the issues you had with the fruit in the breakfast area. I will review with the kitchen to ensure we have fresh fruit each day. We appreciate your business and look forward to a return visit. Ted Frerking General Manager

Moberly, Missouri
Reviewed 8 August 2016

We stayed in a family suite...the AC didn't work in one of the bedrooms...the phone didn't work in the same bedroom..and the noise from the AC vents kept us awake all night long...and it is NOT on the Plaza...I complained about everything when checking out...they didn't seem to care...

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Helpful?
Thank tracy935
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites hotel. I do apologize for the issues you experienced. The staff usually do a great job of taking care of our guests and I will review this with them. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Region: United States > Missouri > Kansas City
Price Range: ₹ 11,539 - ₹ 18,151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
252DavidT, 10 Apr 2017 | Read review
“Stay somewhere else.”
smickles2017, 5 Apr 2017 | Read review
“South side is best. Also, the elevators aren't sufficient when the hotel is full. I'd suggest staying on a high floor.”
KSCatLover, 23 Mar 2017 | Read review
“Ask for larger beds and bathrooms”
824bethj, 20 Mar 2017 | Read review
“Higher floors have sweeter views.”
maureenm455, 13 Feb 2017 | Read review
5 of 5