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Sheraton Suites Country Club Plaza

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Sheraton Suites Country Club Plaza
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616 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Suites Country Club Plaza
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Showing 609: English reviews
Kansas City
Reviewed 31 December 2014 via mobile

I let the staff know I was celebrating my wife's birthday and upon arrival, everything was excellent. I ordered flowers and along with chocolate covered strawberries and champagne, my wife was greeted well. The staff even had a birthday card for her. When we left for dinner, we were given a card for a free appetizer. So far, the stay...

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Helpful?
Thank chasgrand
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for taking the time to share positive feedback, Im glad to hear your time on the Plaza was memorable.

Kansas City, Missouri
Reviewed 28 December 2014

BITTEN BY BED BUGS. Stayed on the 18th floor and awoke to the sight of bed bugs. I Would like to make sure that no other travelers are effected by this. This hotel seemed to be very dirty. I will not be staying here again.

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Helpful?
1Thank madison c
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Please contact me right away so the room you were in can be investigated to confirm or discount the complaint. As I'm sure you are aware, bed begs are not something to take lightly and with no on site report taken we cannot investigate properly without more information. Teresa Hess General Manager 816-931-8539

Omaha, Nebraska
Reviewed 28 December 2014 via mobile

This hotel used to be very good but no more. Valet parking has been eliminated and creepy underground garage parking is basically always full (for $15/night). Bedding had holes in it and rooms were sloppy. It's too bad; used to be a good place.

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Helpful?
1Thank PapaGeorgio2014
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for staying at the Sheraton Suites on the Country Club Plaza and sending us feedback on your stay. Both are appreciated. I was disappointed to read your overall stay was not very good at the hotel. I do apologize for the items you mentioned and I will review these with the hotel staff so they can be corrected....

Reviewed 19 December 2014 via mobile

We have stayed here several times over the years to celebrate our anniversary. We love the Christmas lights, the shopping, and the restaurants. You can walk to most everything nearby if it's not too cold. The pkg. we got included parking, otherwise it's $15. We got a free upgrade to club level without asking. Lots and lots of free snacks...

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Helpful?
Thank 5floridalovera
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for staying at the Sheraton Suites on the Country Club Plaza and sending us feedback on your stay. Both are appreciated. I was glad to read your overall stay was very good and the staff were friendly and accommodating. Teresa Hess General Manager

Atlanta, Georgia, United States
Reviewed 17 December 2014

This hotel is planted in a very nice part of Kansas City and conveniently close to some top notch shopping and dining. The hotel is an older property however, the STAFF IS AMAZING overall. Ryan, Manager, Jenny, Front Desk, and Teri (Amazing handling of an issue I had with a shirt that got damaged) were all beyond helpful. I wish...

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Helpful?
1Thank Clifton H
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for your kind words about our staff I willl be sure to pass on to all of them. We plan to have our renovation under way in 2015. Teresa Hess General Manager

Washington, District of Columbia, United States
Reviewed 15 December 2014

Had a great stay recently at this hotel on a week long work trip. The staff was amazing and super friendly. I ate in the restaurant and visited the club lounge where I interacted with staff and was highly impressed with their friendliness. Room was super big and comfortable. Will definitely plan to stay at this hotel on all my...

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Helpful?
Thank Erin T
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for all your kind words!

Tega Cay, South Carolina
Reviewed 10 December 2014

I stayed here for the STL@KC NFL football game in late Oct. 2014. I was in room 602 and had never stayed here before.Now I stay in hotels 20-30 weekends a year and this place stood out from most. Right from the start, Ryan Anderson at the front desk took great care to make my stay monumental. Dexter Murry also...

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Helpful?
1Thank DaNOTCHe
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

We appreciate the time you took to give us some positive feedback. Thank you!

New York City, New York
Reviewed 4 December 2014 via mobile

I stayed here for one night and enjoyed my stay. It was a fair drive from MCI (~$55) but other than that, this location has everything around the corner. A short walk will take you to heaps of restaurants, shops, etc. The hotel staff are amazingly helpful and friendly. The rooms are spacious and well appointed and the bed is...

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Helpful?
1Thank GeorgT_82
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

We do have a renovation planned in 2015! Thank you for your kind words.

Reviewed 3 December 2014

Husband and I stayed here for a night away. We booked several days before Thanksgiving so got the room at a greatly reduced rate, so decided to upgrade to the club floor. Benefits included a small balcony with a great view of the plaza, drinks in the 24 hour lounge on 18th floor and quieter rooms/free WiFi. This was certainly...

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Helpful?
Thank Jan R
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for staying at the Sheraton Suites on the Country Club Plaza and sending us feedback on your stay. Both are appreciated. I do apologize for the items you mentioned and I will review these with the hotel staff so they can be corrected. Teresa Hess General Manager

Omaha, Nebraska, United States
Reviewed 2 December 2014

Room not ready on check in, no alternatives offered, different room given about 20 minutes later. (We arrived 15 minutes after your posted checkin time). I overheard a different hotel employee offer another guest a drink and appetizer in the restaurant which seemed a nice gesture & would have been welcomed after a long day of travel with my small...

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Helpful?
Thank Bluejay20
Teresa H, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for staying at the Sheraton Suites on the Country Club Plaza and sending us feedback on your stay. Both are appreciated. I was disappointed to read your overall stay was not very good at the hotel. I do apologize for the items you mentioned and I will review these with the hotel staff so they can be corrected.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 

Additional Information about Sheraton Suites Country Club Plaza

Address: 770 W 47th St, Kansas City, MO 64112-1802 (Formerly Sheraton Kansas City Hotel at Country Club Plaza)
Region: United States > Missouri > Kansas City
Price Range: ₹ 11,032 - ₹ 18,951 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Country Club Plaza staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Suites Country Club Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for groups.”
 of 5 bubbles dmine45, 8 Dec 2016 | Read review
“The hotel is in a relatively quiet area for all rooms.”
 of 5 bubbles Pippadude, 1 Nov 2016 | Read review
“Rooms on higher floor has best views”
 of 5 bubbles karenjF1945DY, 26 Sep 2016 | Read review
“Rooms with south view looks over Country Club Plaza”
 of 5 bubbles billw743, 28 Aug 2016 | Read review
“go ahead and gamble with expedia and other travel sites.....all the area hotels are very nice!”
 of 5 bubbles N2846JAmarko, 23 Aug 2016 | Read review
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