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Sheraton Suites Country Club Plaza

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Sheraton Suites Country Club Plaza
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684 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Suites Country Club Plaza
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Showing 677: English reviews
Highlands Ranch, Colorado, United States
Reviewed 2 weeks ago

Got a screamin' deal on this room from Hotwire and was shocked at how nice the room was. Tub had a little chippage, but apart from that you had a nice desk area that faced the TV...fridge to put your leftover BBQ in. Staff was really friendly. Valet was like lightning. All in all, this was an excellent value.

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Helpful?
Thank Mark J
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for staying with us at the Sheraton Suites Country Club Plaza and for taking the time to review the hotel. The great thing about our hotel is that every room is a suites and they are all exactly the same. I hope to see you again on your next trip to Kansas City. Make it a great day,...

Reviewed 3 weeks ago

Very nice hotel. The suites are beautiful and have everything you could possibly need. The customer service here was like none other. The clerk at the registration desk, Patricia, was the most helpful and kind person, and went out of her way to help me. My husband was admitted to KU Med Center and was in ICU, and I needed...

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Helpful?
Thank Barbara A
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

It is always great to hear that an associate went out for their way for a guest in a time of need. I am lucky to have Patricia as a member of my team. I hope everything worked out for the best at KU Med Center and that your the next trip to Kansas City will be a little more...

Reviewed 3 weeks ago via mobile

I wanted to take a moment to give a compliment to three of this hotels staff members. Tom, the club breakfast specialist was amazing to have met! Great service and conversation. He really cares about people and his job! Dexter the evening Club associate was also an excellent host. Then there is the hotels limo driver that got me to...

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Helpful?
Thank Holly G
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for the kind words. I will be sure to share your comments with the team and we look forward to your next visit. Make it a great day, Bret

Hartford, Connecticut
Reviewed 3 weeks ago

I was in town for a conference in the downtown area. The service that I got from the staff was top-notch and the breakfast buffet was really good! Venus and Said in the restaurant area were especially nice and helpful! The location of the hotel is nice as well with a lot of restaurants and shops within walking distance from...

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Helpful?
Thank wellscm2015
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for taking the time to share your experience and review the hotel. It is always wonderful to hear that we will see you again on your next trip to Kansas City. Make it a great day, Bret Jones General Manager

Topeka, Kansas
Reviewed 3 weeks ago via mobile

My wife an I recently stayed at the Sheraton and had a great weekend! The hotel is in a great location which is walking distance to shopping and a bunch of nice restaurants. Our room was very clean and the staff was helpful with recommendations for fun things to do. We look forward to our next trip to KC.

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Helpful?
Thank TRAVELINGHAWK12
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for taking the time to review our hotel and for staying with us at the Sheraton Suites Country Club Plaza. We appreciate your business and look forward to your next stay with us. Make it a great day, Bret Jones General Manager

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

Highly recommended!! Had an amazing birthday weekend. My husband and I stayed the weekend at the Sheraton. We were greeted by smiling faces and given great information about the hotel and surrounding areas. The staff learned that we were there to celebrate my birthday and went out of their way to make our stay special. Can't wait to stay there...

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Helpful?
Thank A TripAdvisor Member
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for staying with us at the Sheraton Suites Country Club Plaza. I am happy to hear you had a great birthday weekend and will be back in the future. Make it a great day, Bret Jones General Manager

Nashua, New Hampshire
Reviewed 3 weeks ago via mobile

The new Asst. Manager, Kyle, has only been there a couple of months and he has a LOT of training to do! He is really good, but the other managers can't even use the reservation computer! The front desk is a disaster area. They lose reservations, they give away your reserved room, they overcharge, and no one knows (except Kyle)...

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Helpful?
Thank JPJudith
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for taking the time to review the hotel and for sharing your experience. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I know Kyle worked hard to address your concerns and tried to make the situation right after the initial issue...

Reviewed 3 weeks ago

We took our family to KC for a weekend getaway. If you're an allergy sufferer don't not stay at this location. Evidently this is a pet friendly hotel, which I wouldn't mind, as long as pets are assigned to specific rooms or floors. We were not informed that the hotel was pet friendly while checking in, nor did the staff...

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Helpful?
Thank Brian C
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for taking the time to share your experience. We are pet friendly and have a very specific protocol for cleaning our guest rooms when our four legged friends check out. Those rooms are cleaned with equipment that is only used in rooms where animals have stayed, including a special vacuum designed to address issues specific to pets. We...

Lake Forest, IL
Reviewed 4 weeks ago

There is much to like about this hotel. Location, good staff, Club Floor! By the way, Dexter was an outstanding asset to the club lounge. Bed was comfortable.What held us back on higher ratings? How about no maid service to our room till 4 PM, A balcony loaded with trash and cigarette and cigar butts, $15 a day to park...

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Helpful?
1Thank Robert T
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for taking the time to review the hotel and for staying with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our cleanliness and maintenance issues. We have shared your feedback with the appropriate hotel...

Lake Forest, Illinois
Reviewed 4 weeks ago

My husband and I met our son and family in Kansas City. They have stayed at the Sheraton and recommended that we stay there, also. We were very impressed with the friendliness and helpfulness of the hotel staff, particularly Tom in the Club Level lounge. He was our sunshine every morning, cheerfully greeting us and offering helpful suggestions about places...

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Helpful?
2Thank roseyswan
Bret J, General Manager at Sheraton Suites Country Club Plaza, responded to this review

Thank you for the review and for staying with us. I appreciate your insight and we have shared your experience with the housekeeping team. I hope to see you again on your next visit to Kansas City. Make it a great day, Bret Jones General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 

Additional Information about Sheraton Suites Country Club Plaza

Address: 770 West 47th Street, Kansas City, MO 64112 (Formerly Sheraton Kansas City Hotel at Country Club Plaza)
Region: United States > Missouri > Kansas City
Price Range: ₹ 10,891 - ₹ 17,979 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Country Club Plaza staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Suites Country Club Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pay to park. Park in the free garage at the bottom of the hill.”
STLTravelDave, 19 Apr 2017 | Read review
“See if you can get this on Hotwire...saved $100+”
895markj, 8 Apr 2017 | Read review
“High floor Plaza view”
robtroxel, 29 Mar 2017 | Read review
“CLub level is worth the extra charge.”
roseyswan, 28 Mar 2017 | Read review
“Stayed on 18th floor which is club level. Very quiet and includes access to club lounge.”
bobp323, 26 Mar 2017 | Read review
5 of 5