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Four Points by Sheraton Kansas City Airport

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Four Points by Sheraton Kansas City Airport
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442 Reviews from our TripAdvisor Community

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Showing 440: English reviews
Fraser
Reviewed 4 days ago NEW

I'm staying here in the room as I write this review. After driving 12 hours and checking in at 2am I was completely exhausted and ready to sleep. I awoke at 6am to loud machinery outside my room! Like literally construction zone. I call the front desk, and the attendant told me that " we are replacing Windows all day"...

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Helpful?
Thank Frank M
North Platte
Reviewed 5 days ago NEW

Nice and quiet; sign up for shuttle service to airport worked very well. Staff very courteous, pleasant and helpful. Room was clean; free wi fi worked well. Electrical outlet for our C-Pap machines was behind the bed so had to move the mattress to get to the plugin. Otherwise--great stay.

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Helpful?
Thank Marilyn M
United States
Reviewed 1 week ago

Was given a handicap-accessible room. Had to turn the bedside light on and off before getting into bed; otherwise, it was out of reach. Someone's bottled drink was frozen in the freezer and couldn't be removed so freezer was unusable. Hotel's emergency evacuation procedures work well and were put into use when someone noticed smoke. Fire department was called. It...

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Helpful?
1Thank AAHolt
Midwest
Reviewed 4 weeks ago

Our 6th stay at this Hotel for Airport Lodging! Wonderful Clean & Comfy Hotel. Large Quiet Rooms. Nice Bar area w good food! Reliable early am Airport Transportation. Good place to leave your car while traveling and cheaper than Econo Parking. Friendly Staff that is always able to honor special requests! Airport pick up very quick upon calling for ride...

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Helpful?
Thank Valleybrookln
Tracy M, Manager at Four Points by Sheraton Kansas City Airport, responded to this review

Thank you for choosing us for your stay in Kansas City. I am glad you had such a pleasant experience and I have shared all your positive comments with all the team. I am also glad to see you utilized our park and fly option. We look forward to seeing you on your next trip to Kansas City!

Reviewed 4 weeks ago via mobile

First let me say that whenever I head to a Four Points or any Starwood hotel for that matter I expect a relatively consistent and high quality of service. While the Four Points KCI was good, it was not as nice as the others I've stayed at. First for the cons. The bed was improperly made with half the sheets...

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Helpful?
Thank js151515
Nashville, Tennessee
Reviewed 4 weeks ago

Found the room to be clean with good beds. Customer service from the front desk and shuttle service to and from the airport is excellent. Angie and Chelsea at the front desk were quick to assist and provide good customer service.

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Helpful?
Thank jjdk7372016
Tracy M, Manager at Four Points by Sheraton Kansas City Airport, responded to this review

Thank you for your recent stay with us. I have shared the postive comments with all the staff and especially Chelsea and Angie. We look forward to your next stay with us at the Four Points!

topeka
Reviewed 4 weeks ago via mobile

Once again we stayed at the Four Points by Sheraton at the Kansas City Airport and were very happy with the cleanliness and condition of the room. We also enjoyed the restaurant and bar in the Hotal. Their shuttle to and from the airport was very nice and prompt. They also allow you to park your car in their lot...

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Helpful?
Thank david c
Tracy M, Manager at Four Points by Sheraton Kansas City Airport, responded to this review

Thank you for your recent stay with us! I am glad you got to utilize the park and fly service that we provide and it was to your satisfaction. I have shared all your positive comments with all the hotel staff and look forward to you staying with us again!

Reviewed 24 October 2016

We stayed at the hotel because we could park our car there while you were on your trip. A great service is the shuttle to the airport. The drivers are friendly and helpful with luggage. The rooms are basic. There is a bar in the hotel for food and drinks.

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Helpful?
Thank Marilyn B
Tracy M, Manager at Four Points by Sheraton Kansas City Airport, responded to this review

Thank you for choosing us for your recent stay in Kansas City. I am glad you enjoyed the park and fly program that we provide for our guests. I have shared your positive comments with the staff and the shuttle drivers. We look forward to your next stay with us.

New York City, New York
Reviewed 5 October 2016

As a Starwood platinum member I try to stay in Starwood properties when I can. I will not return to this property. Once I checked in I found the bathroom had not be cleaned. I asked that it be cleaned and upon returning i had to call a second time. Room service treys stayed in the hall for 48 hours....

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1Thank Downtheshoreman
FourpointsKCI, General Manager at Four Points by Sheraton Kansas City Airport, responded to this review

Dear Downtheshoreman, I wanted to thank you for being a loyal platinum member again as we spoke yesterday in the hotel lobby. As I have already committed to you I am investigating and addressing the missteps you encountered during your stay with us. These actions are definetly are not acceptable and not the norm for our hotel and I have...

Reviewed 25 September 2016

There is a lady there by the name of Mahveah! She is so amazing! She organized the whole wedding room for us, she is very compassionate . Unfortunately the hotel elevator caught on fire and we all were evacuated for 1 hour before we were able to return, she came outside to keep us updated . Hugged me cause she...

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Helpful?
Thank Debbie J
Tracy M, Manager at Four Points by Sheraton Kansas City Airport, responded to this review

We are so glad you chose our facility for your son's wedding. I once again apologize for the fire alarm. I have shared your positive comments with Mahvash and Kirk who was your bartender and have awarded them accordingly. They are both positive assets to the company. Please feel free to contact me with any further concerns. Once again..thank you!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located minutes from Kansas City's airport, the Four Points by Sheraton Kansas City Airport provides a relaxing and quiet environment for business travelers and layovers. ... more   less 

Additional Information about Four Points by Sheraton Kansas City Airport

Address: 11832 NW Plaza Circle, Kansas City, MO 64153
Region: United States > Missouri > Kansas City
Price Range: ₹ 5,309 - ₹ 9,529 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Kansas City Airport 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Four Points Kansas City Airport Hotel Kansas City
4 Points Kansas City Airport
Kansas City Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Kansas City Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Kansas City Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor away from elevator and Ice machine”
 of 5 bubbles Valleybrookln, 4 Nov 2016 | Read review
“Ask not to be put next to the mechanical room...very noisy!”
 of 5 bubbles MarilynB706, 24 Oct 2016 | Read review
“Your best option is to pick a different hotel.”
 of 5 bubbles Downtheshoreman, 4 Oct 2016 | Read review
“Close to Interstates and airport. Motorcycle accommodating.”
 of 5 bubbles bridgesc2014, 6 Sep 2016 | Read review
“Lower floor hallways are cooler.”
 of 5 bubbles lmd0hrmann, 31 Aug 2016 | Read review
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