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Had the opportunity to listen to Shawna at the front desk tonight professionally and elegantly handle an irate customer who tried to skip on their bill. Shawna remained calm, polite, and proposed a solution. Her professionalism and courteousness were apparent in this difficult situation. Her...More
My husband and I were traveling through town in December. We were tired when we stopped at the hotel. When we walked into the hotel we were greeted by Kristen at the front desk, she was absolutely amazing!! The next day we were greeted by...More
First time here and my last. The hallways are dirty and worn. The room needs a remodel. The mattress was beat down so much on one side I had to sleep in the middle to keep from rolling off. Nothing like most Fairfield’s. Look at...More
Response from Angela W, Area General Manager at Fairfield Inn & Suites Kansas City North Near Worlds of FunResponded 20 November 2017
I'm sorry this was your experience in our hotel. I'm happy to report our drive to make improvements moving forward - should you allow us the opportunity to serve you in the future - will not disappoint. Thanks for taking time to leave a review...More
Not a good representation of Marriott properties. It’s a very outdated hotel. Carpeting and bathroom floor was dirty. We were on the first floor next to the pool and the noise from the pool echoed throughout our room. Breakfast needs improvement. Location is good, but...More
Response from Robert C, Assistant General Manager at Fairfield Inn & Suites Kansas City North Near Worlds of FunResponded 23 October 2017
We sincerely apologize for the issues during your stay. I have spoken to the housekeeping department about the dirty carpet and bathroom.
We do hope you will visit us again the next time your travels bring you to the Kansas City area and that we...More
We stayed during Labor Day weekend while in town visiting family. Booked for 3 nights and 4 days.
Hands down one of the most awful hotels I've stayed in. The carpet was disgusting. The room was musty. The bathroom was grimy. The towels were hard....More
Response from Robert C, Assistant General Manager at Fairfield Inn & Suites Kansas City North Near Worlds of FunResponded 8 October 2017
You have our apologies for the issues during your stay.
We strive to offer the best possible experience for our guests and it seems like we have failed in that effort for you.
I have spoken with our housekeeping staff and executive housekeeper about...More