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Crowne Plaza Hotel Kansas City Downtown

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Traveller (125)
Room & Suite (71)
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Overview
  • Excellent42%
  • Very good29%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“front desk”(174 reviews)
“sprint center”(58 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza Hotel Kansas City Downtown
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Offers from Crowne Plaza Hotel Kansas City Downtown
Special Offer: Book Direct and Save
Hotel deals
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Reviews (922)
There are newer reviews for Crowne Plaza Hotel Kansas City Downtown
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84
54
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369
267
140
84
54
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All reviewspower and light districtfront desksprint centermusic hallthe executive loungeking suitevalet parkingtwo blockshotel staffupon checkan older hotelshuttle serviceroxanneconventionplazaconcertbellman
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191 - 195 of 914 reviews
Reviewed 22 June 2017

Love the City Roxanne is outstanding and always welcoming! She makes out of towners feel at home. Always a suggestion from the menu or a drink. I have been there the last few years and will return whether I stay at the Crown Plaza or...More

Thank tamurack
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 7 September 2017

Thank you for the great Trip Advisor review! I'm so glad to hear you enjoyed our bar, and our server Roxanne. I will definitely pass along your compliment of her. Thank you for choosing Crowne Plaza Kansas City Downtown, and we hope to see you...More

Reviewed 20 June 2017 via mobile

Very loyal IHG Elite member. Very disappointed in this hotel, again. Rooms are adequate, executive lounge is poor, climate control in the room is horrible, FRONT DESK STAFF is really horrible !!! Seems like it's a training ground for the worst recruits. No customer service...More

Thank Siam-Orchids
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 5 July 2017

Dear Siam-Orchids, Thank you for your review and for sharing your experience. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we value you as of our IHG Rewards Club Elite members. However, it is regrettable that your...More

Reviewed 17 June 2017

In town 1 year later for the annual AP Reading held at the convention center. Proximity to the convention center is great. A simple block away. Staff at the desk when I arrived at 11pm was great. There were 2 employees to check in about...More

Thank vbnet
Response from Abbey B, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 7 September 2017

Thank you for choosing to stay at Crowne Plaza Kansas City Downtown. We really appreciate all of your feedback, and I'm glad that you enjoyed your room. I will definitely pass along your concern about the WiFi. I understand that it was a little inconvenient...More

Reviewed 16 June 2017

We were in 1815. The tub did not drain the first morning of a 7 night stay. Tried to report problem, but phone didn't work. Stopped by front desk to report both problems. Phone was restored, but drain was not worked on, Reported again, finally...More

Thank Ready2TravelHouston
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 7 July 2017

Hello Ready2TravelHouston, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I...More

Reviewed 14 June 2017

horrible old decor, old carpets, old bathroom with black counters and old floor tiles, tub didn't drain. very depressing room gym too small with not enough equipment the only upside is they have a starbucks in the building and location was convenientMore

Thank na1717206
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City DowntownResponded 29 June 2017

Hi na1717206, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with overall condition. I would like to apologize for any inconvenience this issue may have caused...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 175 - US$ 274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 175 - US$ 274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (125)
Room & Suite (71)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
sugarbeetman9
24 March 2018|
Answer
Response from Carissa G | Property representative |
Hello, We will start renovation in Nov 2018 and finish in March 2019. This will mainly be a room renovation and full floors will be taken out at a time so this will not interfere with guests in the hotel. Please let me know... More
0
Votes
Amanda D
22 March 2018|
Answer
Response from Abbey B | Property representative |
We typically open the pool around Memorial Day, weather permitting.
0
Votes
Cori L
27 January 2018|
AnswerShow all 4 answers
Response from Abbey B | Property representative |
Hello Cori, all of our suites have single bathrooms. Although, we do have suites that have a second sink by the mini fridge/bar area, or by the closet with another mirror as well.
0
Votes
Room Tips
"Can't go wrong with 2524"
Read review
"i hate to give the room number for my last room because i want to make sure i can get it next time."
Read review
"I was on the 20th floor and it was a great experience."
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"24th Floor with unique view of the western portion of KC."
Read review
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