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InterContinental Kansas City at the Plaza

InterContinentalUS$ 215*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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InterContinental Kansas City at the Plaza
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1,470 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,457: English reviews
Kansas City, Missouri
Reviewed 28 February 2016

The location at the Plaza is excellent, albeit a tourist trap. The location north of the Plaza is excellent, albeit a little less of a tourist trap. The area is quite walkable day or night. The hotel is a good option for the benefits of the IHG Ambassador membership including the free weekend night voucher and the 4PM late check...

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Helpful?
Thank Richard H
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear view-with-a-room, Thank you for choosing the InterContinental Kansas City and for posting your comprehensive review on TripAdvisor! We appreciate all the feedback. Please know your comments will be shared with the appropriate departments. We are very glad your expectations were exceeded, which is always our goal. We will all look forward to the next opportunity to serve you! Sincerely,...

Kansas City, Missouri
Reviewed 27 February 2016 via mobile

When I walked into the Hotel I was amazed by its beauty. I walked up to the front desk and Candice checked me in. She was very friendly recognize me as a member and offered me my welcome amenity. However, she did not recognize my status as a gold member. I feel that it is very important that your members...

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Helpful?
Thank Crystal D
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Crystal D, Thank you for letting us know Crystal was very friendly and welcoming during the check-in process. She has been on our team for a while, but is new in her position at the front desk. We have reminded her of the importance of always recognizing the status of our very valued gold members. We're very glad Nevada...

Los Angeles, CA
Reviewed 25 February 2016

I have stayed here 3 times in the last 6 months for business trips. Great location as it's near all the shops and restaurants in the plaza area. Had the fortune of the concierge level and enjoyed this. They have a happy hour and dessert hour as well. It's a nice break from the lobby bar area when it's cold...

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Helpful?
Thank lovemycab
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello love my cab, Thank you for your loyalty to the hotel over the course of the last six months! There is indeed great value in upgrading to the Concierge Floor, a unique amenity in this area. The level of personalized service by highly trained staff is special. The complimentary food and beverage offerings served in the 11th floor Concierge's...

Salt Lake City, Utah
Reviewed 22 February 2016

Any negative reviews must involve a personal issue rather than an objective evaluation of the quality of this Intercontinental. A throwback to an era of elegance and graciousness, the Intercontinental Plaza Kansas City envelops you with comfort and concern. Opened in 1972, the hotel doesn't try to be trendy, but is furnished with class. Our suite was huge, with luxurious...

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Helpful?
Thank Philip G
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Philip G! Thank you for sharing your comprehensive review and kind words on TripAdvisor! The experience you describe at the InterContinental Kansas City is what we strive to provide each guest we are fortunate enough to serve. We are very proud of the hotel, especially the quality of our associates. They excel in delivering friendly, attentive and gracious...

Fayetteville, Georgia
Reviewed 22 February 2016

We had a great time, the rooms were clean and fresh and nice view, everything you needed was in walking distance, Hassan serviced us at breakfast and dinner and was exceptional. He was at your call but we really didn't have to call him. He was there for whatever you needed. His service was at the top.

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Helpful?
Thank Eva C
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Eva C, Thank you for letting us know you had a great time and enjoyed your clean room and the attentive service provide by Hassan. We'll be sure to share your comments with him. Please stay with us again the next time your travels bring you to Kansas City! Sincerely, Don Breckenridge General Manager

Wichita, Kansas
Reviewed 21 February 2016

What an amazing time we had in Kansas City this weekend!! And an awesome place to stay hands down!! You will not be disappointed by the Great Staff, and a Great Big shout out to Rob Stiver (Bartender) for the "BEST" Service ever!! You are ALL, simply the "BEST", and should be very proud of yourselves, as you make Intercontinental...

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Helpful?
Thank Janna W
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Janna! Thank you for choosing the InterContinental Kansas City and for sharing your experience on TripAdvisor. We always value a 5-star rating! Your comments will be shared with Rob and our entire team. Rob does an amazing job in the Oak Bar and it was kind of you to recognize his efforts. We will all look forward to...

Denver, Colorado, United States
Reviewed 19 February 2016

Love this hotel and have stayed here many times over the years. Wonderful location on the plaza. Great rooms and balconies for enjoying the views. I was surprised at the shabbiness of some of the furnishings in the Oak Room lounge... for such a high class hotel, the furniture should not be unclean, threadbare, have stains and be falling apart....

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Helpful?
Thank susiebella7
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear susiebella7, Thank you for your loyalty to the hotel over the years! We're very glad you found our staff to be amazing and enjoyed your guestroom and balcony, and the hotel's incredible location in the heart of the Country Club Plaza. Thank you for your feedback on the Oak Bar lounge. We are planning a renovation of our guestrooms,...

Montezuma, ks
Reviewed 18 February 2016

I have always wanted to stay at the Intercontinental. The location, the history, the tradition and the mystique were always such a draw for me. I finally got my wish granted last weekend (valentines day) and the Intercontinental did not disappoint. From the moment you arrive, you are greeted and welcomed with old world charm and sophistication. The doorman and...

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Helpful?
Thank MontezumaSocialClub
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Montezuma Social Club, Thank you for choosing the InterContinental Kansas City on Valentine's Day. We appreciate your comprehensive review on TripAdvisor and the 5-star rating! The experience you described is what we strive to provide to every guest we are fortunate enough to serve. We're very happy to learn your expectations were exceeded. It's rewarding for us to learn...

Kansas City, Kansas
Reviewed 17 February 2016

Left my charger in my vehicle....above and beyond, went and fetched it. Great guy. Great Service. I have been impressed with the hotel, the amenities and the location. Front desk staff were professional and went above the call of duty.

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Helpful?
Thank Julian I
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hi Julian1, Thank you for choosing the InterContinental Kansas City! We're very pleased to learn that the service you received from Jeremy and our front desk team exceeded your expectations and prompted you to award the hotel a 5-star rating on your TripAdvisor review! Please know your comments will be shared with our team. We all look forward to the...

Buffalo, Minnesota
Reviewed 17 February 2016

We had wonderful, attentive service from a bartender named Ben. He went above and beyond his normal responsibilities to make us feel welcome and cared for, since we were traveling from Minnesota. The hotel is beautiful and very cozy and quaint. I would stay there again.

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Helpful?
Thank Lyn F
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Lyn F! Thank you for letting us know Ben went above and beyond to make your experience in the Oak Bar a very positive one! We'll be sure to share your comments with Ben. We appreciate the 5-star rating! We look forward to the next opportunity to be of service to you! Sincerely, Don Breckenridge General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: ₹ 11,406 - ₹ 21,710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
25 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the Plaza.”
Txguy7527, 24 May 2017 | Read review
“Spring for concierge floor room with balcony”
ozarksash, 23 May 2017 | Read review
“Plaza view is the best.”
76jayhawk, 21 May 2017 | Read review
“Rooms on Plaza side have good view. Try to stay at 11th floor with concierge services.”
ShubhKush, 8 May 2017 | Read review
“Room 735 had a lot of noise from some kind of mechanical device”
59AnnaP59, 5 May 2017 | Read review
5 of 5
InterContinental
US$ 215* /night
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Hotels.comUS$ 213
PricelineUS$ 213
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Prices are for 1 room, 2 adults
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